SaaStr

FEBRUARY 8, 2025

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? You get a masterclass in how modern SaaS businesses are transforming CS from a cost center into their secret weapon for hypergrowth.

Customer Success 263

Customer Success Scale Government Systems Review 263

Payrix

DECEMBER 18, 2024

The world of Embedded Payments saw remarkable developments in 2024, shaping strategies and innovations across the industry. Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

NOVEMBER 13, 2024

There was a real initial problem Samsara identified early on a ton of food (and money) being wasted due to old infrastructure and lack of data among the delivery fleets. Between Samsara’s innovation and market changes, they effectively unlocked a larger TAM.

Scale 269

Scale CTO Coach New CTO AI 269

SaaStr

MARCH 28, 2025

Sometimes, there is AI innovation budget fueling change. Sometimes, its a corporate initiative pushing folks to look at AI solutions to cut costs and drive innovation. If you do lose a few key customers due to AI-related churn, Be Kind. AI is driving buyers to look at their vendors and tech stack anew.

Churn 187

Churn AI Technical Review Innovation 187

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Technical Review 233

Technical Review Scale Technology Trends 233

Intercom, Inc.

APRIL 21, 2021

We recently had an internal discussion about innovation. Like any company, we want to create new and better products that solve important customer problems – but how do our values of moving fast and starting small foster a culture of innovation? Innovation means doing new, different, and better. Below is my answer for our team.

Innovation 219

Innovation Product Marketing Technical Review User Experience 219

Payrix

NOVEMBER 7, 2024

Such innovations save time and mitigate potential losses for our software partners and their users. Ryan Barry, Senior Director of Risk Strategy and Partner Due Diligence “How do you reconcile the need for product innovation with the inherent risks of payments?” Explore risk and compliance advice for platforms.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Technical Review 223

Technical Review Technology Scale Marketing 223

TechEmpower SaaS

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

FEBRUARY 6, 2025

The Speakers: Mayada Gonimah (Founder, Thread AI) Maya is the co-founder of Thread AI, which helps large enterprises embed AI into their existing workflows and applications without disrupting their tech stack. The Multi-Model Approach Is Critical Thread AI has learned that betting on a single AI model is risky.

AI 184

AI Cloud Enterprise Technical Review 184

SaaStr

APRIL 23, 2024

Lesson 1: Innovating with First Principles First principles is when you make an assumption about something and then break down that idea into its fundamental parts to find solutions. The founders were very hands-on with R&D and other aspects of the organization, such as detailed technical reviews. Build what customers want.

Technical Review 285

Technical Review Government Innovation Engineering 285

TechEmpower SaaS

JULY 31, 2023

When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. Proving your Business Model Works - Build, Define, and Review But how do you prove your numbers? Finally, review the numbers with your partners. cto , infotech , innovation , product , project , saas

Metrics 390

Metrics Startup Scale New CTO 390

TechEmpower SaaS

SEPTEMBER 25, 2023

The team’s technical skills are solid, but they’re undermined by poor communication, especially around requirements and expectations. This is where a technical review can be useful!) In this post, we’ll show you how to identify common signs that a dev team isn't performing as expected, even if you’re not that technical.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

SaaStr

APRIL 14, 2023

Due diligence is essential; you should feel empowered to ask those questions from day one. You can sell to great companies as first users and engage in founder-to-founder sales, but close to series A, you need to keep your eyes on more developed markets to achieve VC-type tech company growth. Have they done it before?

Development Team Review 258

Development Team Review Technical Review Underperforming Technical Team SMB 258

SaaStr

APRIL 26, 2020

Innovation Is Dead in Enterprise. For the past 5-7 years, SaaS in the enterprise has been turbocharged by CIOs and buyers wanting to bring innovation into the enterprise. Mark also notes: There is no “dot com crash coming” Investors aren’t going to move away from tech. This is an important point.

Technical Review 358

Technical Review Venture Capital Innovation Pricing 358

SaaStr

APRIL 3, 2024

The three co-founders were gathering data in hot storage to respond more effectively to instances with the benefit of historical and technical context. That’s where true automation will be, in the disruptive work that people are freed up and enabled to do and do more effectively and quickly due to having the assistance and rich context.

Generative AI 292

Generative AI AI Technical Review Software Review 292

SaaStr

JUNE 14, 2023

Join us as we uncover lessons from UiPath’s success in creating a new category within RPA Enterprise Automation – Robotic Process Automation – while navigating the challenges inherent in digital transformation powered by artificial intelligence and machine learning technologies.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

Tom Tunguz

NOVEMBER 8, 2022

During one of the toughest years for technology in more than a decade, the web3/crypto segment is suffering the worst. Inevitably, this crash will evoke disillusionment in the technology & the space. But broad rejection of the advances is as myopic as unmitigated zealotry for the innovations of web3.

Technical Review 250

Technical Review Innovation Technology Business Model 250

SaaStr

SEPTEMBER 22, 2020

Skill sets required are shifting as the world becomes more automated and reliant on technology. It once would take a specialist who knew the vast details of technology, now you just need to know the platform and how to manipulate data to reach your goals. 2 When web happened, a lot of innovation was necessary.

Technical Review 311

Technical Review Data Machine Learning Artificial Intelligence 311

Tom Tunguz

SEPTEMBER 30, 2020

Treading Water - the team sustains a good pace, but can’t embark on new projects or reduce technical debt. Innovating - craft enough slack in the system to enable the team to transition to this phase, invest in good quality code. Repaying Debt - to pay down debt, the team needs more time to invest in reducing the debt.

Engineering 363

Engineering Software Review Systems Review Technical Review 363

TechEmpower SaaS

DECEMBER 11, 2023

Are specific technologies or platforms involved in your project? Do they have experience with the technologies involved in your project? Our blog post 53 Questions Developers Should Ask Innovators has a list of questions any good development team would ask. What are the review periods and your responsibility in the process?

Software Development 443

Software Development Development Software Review Software 443

Sales Hacker

NOVEMBER 29, 2024

HG Insights has been writing market reports for years as the pioneer of tech adoption and market insights and is trusted by GTM leaders at the likes of Snowflake Five9 and Google Cloud to improve GTM efficiency. 1) Vertical SaaS We believe there are (quite a few) industries that just haven’t been exposed to modern innovation.

Investment 112

Investment Technical Review Development Team Review Scale 112

SaaStr

NOVEMBER 17, 2023

We’re on the brink of one of the biggest technological advancements of our lifetime — AI. We’re seeing similar early signals today with crazy valuations and iterative technologies, and embedding AI into workflows today isn’t disruption. They care about working on cool technology with little red tape to deploy it. So, who wins?

AI 300

AI Technical Review Startup Management 300

Sales Hacker

FEBRUARY 7, 2025

Early customers are often innovators and tech enthusiasts willing to try new solutions, even if the product is incomplete or buggy. Companies at this stage must demonstrate that their product is not only innovative but also reliable and capable of delivering tangible value to a broader audience.

Pricing 111

Pricing Scale SaaS Technical Review 111

Neil Patel

FEBRUARY 15, 2021

Beacon technology has completely revolutionized both business and marketing. As one Business.com article put it, with “Retail going digital and digital media coming to retail,” this technology is completely changing the marketing game. The key to the versatility of this location-based mobile technology lies in its size and function.

Technical Review 145

Technical Review Technology Software Review Mobile 145

SaaStr

JULY 6, 2023

Cognitive Biases Cognitive biases are systematic errors in thinking and decision-making due to mental shortcuts. This is due to a lack of accountability for individuals in a large group. Stein explains, “Conformity bias is a great way to have a not transformative company and end up with a very mediocre result in technology.”

Technical Review 257

Technical Review Leadership Consulting Pricing 257

SaaStr

JANUARY 19, 2023

Still, young organizations should evaluate whether or not they can afford the human and financial capital over 6 to 18 months to establish a partnership. “Many small companies bleed due to putting in all their resources to make a partnership. Visit the SAP.iO website to learn about SAP’s external startup accelerator and how SAP.iO

Technical Review 258

Technical Review Startup Scale Software Review 258

FastSpring

MARCH 8, 2021

Tell me you’re a woman working in tech, without telling me you’re a woman working in tech. We’ll go first––only 5% of leadership roles within the tech industry are women. Historically the tech industry has struggled with gender diversity in the workplace. The great thing about tech is that you become so well-rounded.

Technical Review 148

Technical Review Sales Recruiting Sales Hiring Leadership 148

USIO

FEBRUARY 14, 2025

As noted in Harvard Business Review , leveraging data to personalize vendor interactions can lead to improved performance and increased loyalty. Whether handling high-volume payments or navigating complex vendor networks, Usio provides the expertise and technology to make vendor relationships seamless and productive.

Payment Services 130

Payment Services Payment Solutions Payment Methods Payments 130

SaaStr

AUGUST 17, 2024

This doesn’t mean from a product standpoint, but from how they engage with you and your team – from that first interaction on a review site or a search to how they interact during renewals as a customer. Technology is huge here, but it’s not where it ends. Now, more than ever, every single interaction matters.

Scale 306

Scale Sales Hiring Sales Technical Review 306

User Pilot

NOVEMBER 17, 2024

Kevin has almost a decade of experience working at some of the world’s most innovative software companies. It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Software Review 93

Software Review Technical Review Development Team Review Data 93

SaaStr

MAY 27, 2023

In our early days, we were like elves in Santa’s tech workshop. Let’s talk about implementation and past challenges when deploying technology. The fact of the matter is, when you’re innovating, there’s a lot that neither you, nor the customer, have fully thought through or anticipated. Be diligent about learning and improving.

Technical Review 242

Technical Review Leadership Company Culture Startup 242

SaaStr

APRIL 20, 2024

AI in Sales and Marketing AI is disrupting sales and marketing, particularly in support and SDR /BDR functions, due to the shortage of skilled workers and the potential for increased efficiency and cost savings. Will AI let ICs do more, with fewer managers? And so much more! Give it a listen / watch!

Sales Hiring 294

Sales Hiring Startup Marketing Technical Review 294

Andreessen Horowitz

MAY 6, 2024

On the flip side, athletes, entertainers, and C-level executives also ask what they should expect when investing in technology startups and working with founders looking to build the next big thing. For Founders Make It Make Sense Venture capital is where innovation meets investment.

Technical Review 104

Technical Review Innovation Technical Cofounder Development Team Review 104

SaaStr

DECEMBER 28, 2023

We are seeing AI expand from big tech into vertical industries, like education, where learning is language-intensive. That said, VC funds continue to be more selective in investments and are spending more time doing diligence and really getting to know entrepreneurs ahead of rounds.

Technical Review 273

Technical Review Software Review Payment Solutions Venture Capital 273

SaaStr

MAY 19, 2020

Luckily, there is also no shortage of SaaS innovators in the digital health space, dedicated to “curing” the healthcare industry. This enables the SaaS technology to better serve the user’s needs (people and their needs change over time, after all!) Automating technology can help save valuable time through data.

Artificial Intelligence 353

Artificial Intelligence Machine Learning Healthcare Technical Review 353