Kellblog

SEPTEMBER 7, 2024

And personally, I’ve always hated 1-1s, but that started back when I was in technical support and forced to have them with my manager.) While Silicon Valley is the world’s finest innovation machine and one of the world’s finest wealth creation machines, I don’t think we’re a paragon of managerial practice.

Technical Advisors 108

Technical Advisors Technical Support Management Innovation 108

Stax

APRIL 17, 2025

Technical support and resources Youre not doing it alone. ISV partners often get access to exclusive technical documentation, sandbox environments, solution architects, and dedicated partner support teams. Also, consider the kind of technical support that may be available.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Neil Patel

JULY 7, 2021

A digital experience platform is not just a single experience provider, no matter how revolutionary or innovative. Do we have the technical support, in-house or contracted, to take on the learning curve of an emerging platform? Just as important as a definition of what a digital experience platform is what it’s not.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

ChurnZero

JUNE 26, 2020

Customer Service – What level of support and consulting do we need? Innovation – Does the vendor prioritize product innovation and new feature releases and upgrades? Additional fees for license types, implementation, training, and technical support can lead to unintentional price mix-ups and underestimates.

Customer Success 98

Customer Success Software Review Software Scale 98

Stax

JANUARY 24, 2024

Intuit’s Firm of the Future blog post published in November 2023 states: “We encourage you to consider QuickBooks Online because we have continued to innovate and improve on it. Additionally, all future innovation will happen in QuickBooks Online.” Intuit references this “ service discontinuation policy ” on its support site.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

Sales Hacker

JUNE 14, 2018

Are they just speaking to what you asked for or are they providing innovative ideas for how to reach your sales goals ? The difference between a call center and a sales center is that a call center typically focuses on inbound general customer care or technical support, whereas a sales provider is trained to directly drive revenue.

Outsourcing Services 82

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 82

User Pilot

MAY 8, 2024

Support : timely and effective help and assistance, including customer service , technical support, and resources for troubleshooting. You can achieve this by creating a customer-centric organization that listens to customers and analyzes their behavior, anticipates their needs, and offers innovative solutions to their problems.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

How To Buy Saas

FEBRUARY 25, 2025

HubSpot: The Inbound Marketing Innovator HubSpot entered the scene later, founded in 2006 by Brian Halligan and Dharmesh Shah at MIT. Continuous innovation in inbound marketing features. Quick Innovation & User Community: HubSpot rolls out updates frequently (especially with new AI features as well see below).

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Baremetrics

SEPTEMBER 15, 2021

One common example is to have a free version that is supported by advertising and a paid version without ads (or fewer ads—I see you Hulu). You can then charge for technical support, hosting, premium features, etc. In-app purchases: This is especially common in the B2C market. Baremetrics can even monitor your SaaS quick ratio.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Valuize Consulting

SEPTEMBER 16, 2024

Ongoing Support: A Proactive Partnership In a holistic model, support isn’t reactive. Technical support teams analyze incident patterns to provide stronger guidance and share insights with the product team. They won’t just win deals; they’ll win relationships that drive growth and innovation for years to come.

Management 52

Management Underperforming Technical Team Technical Review Customer Success 52

ChurnZero

OCTOBER 22, 2020

The sacrifice of shared industry best practices and competition-fueled innovation. The development team is focused on innovating your company’s core product – not an in-house Customer Success platform. Competition drives vendors to reduce costs, increase efficiencies, and drive innovation.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

User Pilot

AUGUST 25, 2024

To become a product support specialist, start by obtaining a bachelor’s degree in computer science, information technology, or a related field. Gain experience in customer service or technical support roles, preferably in the SaaS industry. Certifications can further enhance your qualifications. “Experience This!”

Technical Support 52

Technical Support Customer Support Onboarding Trends 52

BetterCloud

JUNE 11, 2019

So if they encounter an error in our product, they need fast, effective technical support in order to get back to supporting and securing their organization. This is why we strive to provide world-class support to our customers, and what inspired Proactive Support. Our customers are IT professionals.

Technical Support 40

Technical Support Customer Support Innovation Engineering 40

Panintelligence

AUGUST 16, 2024

The time and resources saved enable your engineering team to innovate, develop new features, and enhance your product. Availability of training resources and technical support Opting to purchase provides an abundance of educational materials and technical assistance from the embedded analytics provider.

Development 52

Development Technical Review Software Review Scale 52

User Pilot

JULY 28, 2024

On the other hand, a new startup might look for a CX manager who can take on multiple responsibilities, including collecting and analyzing user feedback and providing customer support. Issue resolution : Work with technical support and product development teams to address and resolve customer issues promptly and effectively.

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

MARCH 20, 2024

Open-source model The open-source model offers its source code for free use, modification, and distribution, encouraging community collaboration and innovation. Revenue is generated through services beyond basic use, such as technical support , premium features, hosting, or SaaS.

Software 59

Software Revenue Strategy Advertising 59

Valuize Consulting

SEPTEMBER 30, 2024

Equip Customer Success teams with the tools and authority to resolve issues quickly, whether through technical support, additional training, or adjustments to the service level. Agile product management as a catalyst for technological innovation. Scientific Research Publishing, [link] Accessed 11 September 2024. Onesi, Oseremi.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

Valuize Consulting

SEPTEMBER 30, 2024

Equip Customer Success teams with the tools and authority to resolve issues quickly, whether through technical support, additional training, or adjustments to the service level. Agile product management as a catalyst for technological innovation.” Scientific Research Publishing, [link] Accessed 11 September 2024. Onesi, Oseremi.

Customer Success 52

Customer Success Strategy Azure Technical Review 52

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition. The Performing Stage.

Customer Success 40

Customer Success Scale Consulting Technical Support 40

User Pilot

AUGUST 25, 2024

Entry-level roles : Start by gaining experience in customer-facing roles like customer service representative, sales associate, or technical support specialist. Certifications : Consider certifications in customer success (e.g., SuccessCOACHING from SuccessHacker), project management (e.g.,

Onboarding 52

Onboarding Software Review Interviewing Technical Review 52

Chargify

OCTOBER 4, 2017

In a business like ours where we’re constantly innovating, updating, and evolving at a fast pace, we expect the same of our billing platform, which Chargify definitely delivers on. Robert Kern, CTO & Co-Founder, PredictHQ.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

User Pilot

AUGUST 30, 2024

Gain Relevant Experience : Start with entry-level customer service, sales support, or technical support roles. These skills will be instrumental in designing smooth onboarding workflows and user journeys.

Onboarding 52

Onboarding Management Scale Data Analysis 52

SmartKarrot

FEBRUARY 15, 2022

Scale onboarding operations and gain efficiencies by refining internal processes and leveraging innovative technologies, tools, and methodologies. Build and manage a team of project/account managers, technical support staff, and field service technicians in order to ensure SOW responsibilities are met for each installation.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

User Pilot

AUGUST 28, 2024

Gain Relevant Experience : Start with entry-level customer service, sales support, or technical support roles. These skills will be instrumental in designing smooth onboarding workflows and user journeys.

Onboarding 52

Onboarding Management Scale Data Analysis 52

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

How To Buy Saas

MAY 13, 2023

Deepai.org Colorize: Best AI Photo Colorizers This innovative image colorization API is free, open-source software that uses deep learning models to convert black-and-white photos to stunning color images. Premium plan at $98 with 24/7 technical support, lifetime license, and more. 3-Month plan : This plan costs $24.99

AI 52

AI Payment Solutions Payment Methods SaaS Payments 52

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

MARCH 10, 2022

Reduce churn and drive new business growth through innovative practice and metrics-driven strategy. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Apply here: [link].

Customer Success 19

Customer Success Consulting Technical Support Customer Support 19

SmartKarrot

JANUARY 5, 2023

Role: Director of Customer Success Location: South Bend, IN, United States (Hybrid) Organization: RISE | Regional Innovation & Startup Education As a Director of Customer Success, you will develop a customer success strategy to actively engage and retain customers. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will partner directly with Sales, Technical Support, and Solutions Engineering teams to create a repeatable and scalable operating process that drives post-sale success.

Customer Success 10

Customer Success Scale Technical Support Innovation 10

SmartKarrot

DECEMBER 2, 2020

Support your customers to extract the full value out of their App Annie subscription and to grow within the mobile space. You will partner with the marketing team to drive new innovative ways of engaging with customers. Your role is a sales and client relationship role, not a technical support role.

Customer Success 10

Customer Success Technical Review Technical Support Onboarding 10

SmartKarrot

MAY 26, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Citia As a Director of Customer Success, you will drive significant digital transformation for innovative Fortune 500 and rapidly growing tech companies.

Customer Success 10

Customer Success Sales Hiring Technical Support Government 10

SmartKarrot

MAY 21, 2021

With technological innovations taking place at an unprecedented rate, the world saw the birth of two gems – Artificial Intelligence (AI) and Intelligence Augmentation (IA). Especially, in the last two decades, Science paved the way to revamped efficacy and effectiveness of automatized work.

Artificial Intelligence 12

Artificial Intelligence AI Forecasting Entertainment 12

SmartKarrot

OCTOBER 30, 2020

Role: VP, Customer Success Location: New York City, NY, US Organization: Urbint As a VP of Customer Success, you will drive strategy and alignment of customer success and transformational impacts through the adoption of innovative offers combined with market-leading cloud solutions that accelerate business value for the customers.

Customer Success 10

Customer Success Scale Cybersecurity Technical Support 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Gain and maintain knowledge of the languages & technologies supported by New Relic.

VP of Engineering 10

VP of Engineering Customer Success Technical Support Travel 10

SmartKarrot

MARCH 8, 2022

An alumnus of The University of Texas at Austin, Disha Gosalia is a technical executive with various specialties such as customer advocacy , team building and mentoring, customer service management, escalations management, customer adoption, metrics analysis, training, staff development, and much more. Donna Weber. Kristen Hayer.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

SEPTEMBER 24, 2020

It is not just limited to the technical support team, but spans over all other touchpoints. The customer needs are evolving, the business environments are changing, competitors are trying out new innovations. Apart from the product value, what customers feel overall about your brand is equally important. 3 Brand Advocacy.

Customer Success 10

Customer Success SaaS Payments Scale Business 10