SaaStr

AUGUST 2, 2021

But developing solid partnerships takes vision, grit, time and patience. Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business.

Outsourcing Services 284

Outsourcing Services Scale Scaling Outsourced Development 284

SaaStr

JANUARY 12, 2022

Define your ideal account executive profile and use that when interviewing potential reps. When we interview someone to become an account executive at Databricks, part of that process is going through a mock sales call or meeting. This score is then taken and compared to top performers already in our sales organization.

Scale 261

Scale Leadership Sales Hiring Sales 261

SaaStr

JANUARY 21, 2020

We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. Do they peel the onion back during the interview?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Trint

AUGUST 24, 2021

I joined Trint in the fall of 2019 as a BDR (Business Development Representative), and I’m now settling into my CS (Customer Success) role, which I started in March. When I had my interviews with Trint, I just remember thinking that the interviewers were my kind of people.

Outsourced Development 246

Outsourced Development Interviewing Leadership Enterprise 246

SaaStr

MARCH 3, 2023

Culture — developing sub-cultures within sales that enable the team to scale successfully. A designated partner means lower rejection rates at the very first interview. Instead, develop a scalable, streamlined enablement process to eliminate any bottlenecks in success. Opt for an exclusive in-house or RPO recruiting partner.

Scale 273

Scale Sales Recruiting Sales Hiring Scaling 273

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. Ash Bhoopathy (@ashbhoopathy): What the key things are to have to absolutely make sure you have in-house versus nowadays it seems like there’s a whole bunch that you can actually outsource? Experiments are great to outsource, but you cannot outsource your core.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

FastSpring

JANUARY 9, 2025

In this episode of Growth Stage, we interview gaming D2C and creator marketing expert Justin Sacks of Nexus about his thoughts on: What winning strategies AAA and AA publishers use for D2C in mobile. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video. Jump to transcript.

Payments 164

Payments Mobile Payment Methods Revenue 164

SaaStr

OCTOBER 25, 2023

In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. If you outsource your content to some crappy agency that recycles ChatGPT, your content marketing will fail. Develop a playbook. During the interview process, ask them who they’ll bring with them. There is no silver bullet.

Scale 284

Scale Sales Hiring Sales Recruiting AI 284

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. Be clear and careful when interviewing people about what they actually want. They sold to marketers, and LaunchDarkly sold to developers.

Sales Recruiting 293

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 293

Intercom, Inc.

JUNE 10, 2020

These experiences, whether it is observing someone use your product, or interviewing them about your product, need to be wide ranging. The ability to ask perceptive questions is critical to running high signal interviews from which you can learn the most. This is why when I run customer interviews, I always cover a lot of ground.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Intercom, Inc.

JULY 2, 2020

Companies did everything they could to minimize costs, from outsourcing frontline teams, to implementing needlessly complex phone trees, to simply making customers wait to hear back. . Strong online social connection: Making time and space for the support team to develop rapport and have fun outside of their day-to-day work. .

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

FastSpring

FEBRUARY 6, 2025

In this episode of Growth Stage, we interview Lizzie Mintus Founder and CEO of Here’s Waldo Recruiting and host of The Heres Waldo Podcast about her thoughts on: The most effective recruiting strategies for SMBs. Podcast Full Interview: Audio Listen online or find it on more podcast services. Learn more and listen here.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 102

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 102

Intercom, Inc.

APRIL 19, 2018

I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering. I interviewed a bunch of our principal engineers, and even a bunch of our lesser tenured engineers, to get everybody’s thoughts and feelings on what Run Less Software should mean. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

FastSpring

AUGUST 6, 2024

Complex or serious tax questions must then be outsourced to 3rd parties, and usually come with a hefty price tag. When you choose FastSpring as your MoR, you gain access to a world-class tax strategy developed by experts. This interview was edited for length and clarity. Set up a demo or try it out for yourself.

Merchant Services 167

Merchant Services Payment Services Outsourcing Services SaaS Payments 167

SaaStr

FEBRUARY 11, 2020

It’s a new presentation he’s developing. If you have two SDRs, sales development reps, you need … outbound will not work without dedicated people to it. If you have an outbound program, whether it’s in-house, remote, outsourced, whatever it is, I just … 98% of you will have inaccurate metrics.

Scale 276

Scale Outsourcing Services Revenue Outsourced Development 276

FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. What if, instead of spending so much time making your payment stack work for you, your developers could focus on your product? I interviewed him live on LinkedIn about four signs that SaaS companies have outgrown Stripe.

Merchant Services 148

Merchant Services Payment Services Outsourcing Services SaaS Payments 148

The Angel VC

APRIL 1, 2017

That means that you’ll have to: screen around 500-1000 CVs interview around 100 people do 2nd and 3rd interviews with around 20-50 people do a few dozen reference calls negotiate compensation and an employment contract with 10 people The numbers can obviously vary greatly, but you get the idea.

Sales Hiring 168

Sales Hiring Sales Recruiting Startup Software Review 168

Baremetrics

AUGUST 29, 2021

This process is quite inefficient, however, and you might find yourself spending a lot of time, effort, and development money on customers who, in the long run, will do little to help you grow. Step 2: Interview a sample of current ICP users. Use the insights you gained through segmentation to select about 20–30 customers to interview.

Outsourcing Services 124

Outsourcing Services Startup Outsourced Development Interviewing 124

Intercom, Inc.

AUGUST 27, 2020

The simplest, of course, is just to take the existing product and sell it in annual contracts rather than in a perpetual license. The author of a well-respected book on the subject , Carl explains his approach: “To fight churn, you need to really assess your business and develop a set of great customer metrics.

Scale 211

Scale Payments Subscription Payment Features 211

Buffer Resources

MAY 8, 2023

They will let it create whole pieces of content for them, essentially outsourcing their imagination. However, the other side, if they know the job is to create a connection, will use the same tools potentially, but in different ways to unblock their imagination instead of outsourcing it.

Social Media 124

Social Media Outsourced Development Marketing AI 124

Intercom, Inc.

MARCH 4, 2021

I’m self-taught with coding, and I have a great connection with youth, so I was lucky enough to get a contract in the New York City public schools on an afterschool basis. At that time, I had my own full-time business in contracting. I lost that contract.” So, they started losing dozens of contracts.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. So, you’ve got to make sure that each business developer got a pipe of prospect that is not too scattered around so that he doesn’t spend the whole day in his car.

Sales Recruiting 125

Sales Recruiting SMB Scale Sales Hiring 125

Neil Patel

OCTOBER 23, 2020

These agencies help you make better-informed decisions and avoid costly mistakes by carrying out primary market research, such as surveys, interviews, and experiments, and secondary market research. When hiring a specialized marketing agency, conduct the interview in the same way you would when hiring a potential employee.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. In interviews, ask them if they want to close any in the first 90 days.

Sales Hiring 157

Sales Hiring Sales Recruiting Sales Interviewing 157

ChurnZero

NOVEMBER 26, 2024

Thinking through all of these items will enable strong buy-in internally, which in turn provides more confidence as you create customer success job descriptions, then enter the interview and hiring process. Develop and execute comprehensive onboarding and training programs tailored to the unique needs of mid-market and enterprise customers.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

FastSpring

APRIL 26, 2022

Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower. So the flip side is that SaaS companies targeting individuals or small businesses with a larger customer base and shorter contract lengths will naturally have higher churn rates.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

SaaStr

APRIL 7, 2022

2005: Started as a tech outsourcing company. We actually think it’s about where the customers are when it comes to our sales and customer success and then where our product development center should be. We have a product development center in Bucharest, in India, and in Seattle. UIPath History. 2014: $500k rev. seed round.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

Sales Hacker

NOVEMBER 9, 2020

This benefits you, the sales leader trying to develop their sales stack in two large ways — reduced cost (in most cases) and reduced risk. Based on our interviews and research, this spike in adoption isn’t a temporary fad but seems to be a long-lasting change as users begin to acknowledge the added value of digital support.

Technical Review 133

Technical Review Scale Trends Startup 133

Sales Hacker

MARCH 28, 2023

And it can help marketing develop messages that are on point. Generally speaking, if you’re new to market, it’s better to start with an ideal customer profile and then develop your buyer personas once you get to know them better. There are two ways to do this: customer interviews and demographics. Add the list to a spreadsheet.

Outsourced Development 117

Outsourced Development Interviewing Technical Review Software Review 117

Intercom, Inc.

JUNE 7, 2018

This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. I know you interviewed Andrew Chen , and he embraced the term early on. Developing a growth culture at Dropbox. That was actually in my contract. Where Dropbox went from there is well documented. Sean: Ed Baker.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

Sales Hacker

NOVEMBER 2, 2021

In this episode of the Sales Hacker Podcast, we have Appy Choudhary , Head of Sales Development at Blend , where he has built and leads AE and SDR teams as a sales leader with nearly 15 years of experience. Today on the show we’re talking about sales development and pipeline creation with Appy Choudhary. powered by Sounder.

Scale 106

Scale Sales Hiring Scaling Outsourced Development 106

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. So, you’ve got to make sure that each business developer got a pipe of prospect that is not too scattered around so that he doesn’t spend the whole day in his car.

Sales Recruiting 111

Sales Recruiting SMB Scale Sales Hiring 111

Baremetrics

AUGUST 6, 2021

A common misconception about HR sees the department’s raison-d’etre as resolving problems and complaints, handling policy questions, renegotiating contracts and so forth. Broad interview questions such as ‘‘show me a project you’re proud of’’ are a great way to really get to know the person you’re considering. start free trial.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

User Pilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

ProfitWell

AUGUST 18, 2020

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater. Product can develop new features or new products.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

SaaStr

NOVEMBER 26, 2019

Listen, coming from a prior world where multi-million dollar contracts hung in the fate of them talking to just one more customer before they signed, where you felt like you were begging, and borrowing, and stealing to find a way to find a reference or the deal wasn’t happening. ” Having customer evangelism is so important and special.

Scale 294

Scale Sales Hiring Underperforming Technical Team Sales 294