Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. You can write a case study by interviewing a client, stating their challenges before using your product, and showing how your product was the solution they were looking for.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Engage in Direct Feedback: Regularly solicit feedback from your subscribers through surveys, interviews, and focus groups.

Subscription 52

Subscription Payment Features Marketplace as a Service B2B 52

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 82

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 82

FastSpring

SEPTEMBER 12, 2024

On this episode of Growth Stage, we interview Jay Jia, FastSpring Senior Account Executive, about his insights into: Tips on expanding a digital goods company in Asia. Podcast Full Interview: Audio Listen online or find it on more podcast services. And this showcases a unique blend of omnichannel payment experiences.

Merchant Services 167

Merchant Services Payment Services Payment Methods SaaS Payments 167

ProfitWell

FEBRUARY 17, 2020

Today, we’re eyeing subscription aviation. Plus, an interview on Product Hunt Radio from the mind of a brand master. Your top subscription news. Navigating subscription with Etihad Airways. Because it will make regular, recurring trips easier to manage from both sides. Cutting the security line?

Subscription 80

Subscription Payment Features Airlines Travel 80

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments. Use in-app banners to remind users whenever they need to renew their subscriptions or change their cards.

SaaS Payments 97

SaaS Payments Subscription Payment Features Payment Methods 97

User Pilot

APRIL 29, 2024

Segment active customers for product interviews and inactive ones for re-engagement campaigns. It consists of active users (created the invoice) with a specific role (Admin), and with an NPS score of 9. Next, use the segment to trigger a modal inviting them to take part in the interview. A modal-interview invite.

Payment Features 89

Payment Features Interviewing Software Review Technical Review 89

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Valuize Consulting

JULY 13, 2022

Mary-Beth has been recognized for her expertise in leading Customer Success change management through business transformation from perpetual licensing to the subscription model, influencing adoption of recurring revenue best practices, building strong teams, and designing operational frameworks in industry-leading technology enterprises.

Interviewing 52

Interviewing Engineering Scale Revenue 52

CustomerSuccessBox

JUNE 8, 2021

Exposure to subscription- and renewal-based business processes, upselling, or cross-selling as well as deep knowledge of and experience in implementing Customer Success best practices. Questions to ask in the interview for selecting Director of Customer Success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Andreessen Horowitz

APRIL 23, 2024

They also talked about the difficulties — and potential advantages — of selling into small businesses, taking alternative approaches to interviewing candidates, and the importance of keeping culture a vital part of a company as it scales. For both of you, subscription is a smaller-to-no piece of the story.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

FastSpring

JUNE 22, 2022

I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. For example: Are you making your quoting and invoicing experience as efficient and flexible as possible? At FastSpring, we do this by linking pricing, payments, subscription management, and tax into one seamless platform.

B2C 128

B2C Payments SaaS Payments B2B 128

Valuize Consulting

APRIL 20, 2022

Optimize Your Customer Data Model For The Modern Subscription Economy. In this interview, David delves into the what, why and how of bad customer data and shares impactful advice to help you upgrade your approach to customer data management and analysis. Q: Many technology enterprises suffer from “bad” customer data.

Government 52

Government Interviewing Customer Success Data 52

Valuize Consulting

MAY 18, 2022

In this interview, Jean examines the state of the CS technology market today and shares his expertise on how you can maximize your Customer Success platform investment. What’s the customer’s subscription plan? You need to be able to answer; Are our customers using our products? What’s the customer’s response to surveys?

Technical Review 52

Technical Review Interviewing Technology Customer Success 52

FastSpring

NOVEMBER 14, 2024

But just knowing which payment methods you need to offer in each region can get really complicated really quickly, let alone how to implement them. In this episode of Growth Stage, we interview Product Manager Sudipto Manna of FastSpring about: How to unlock global growth by leveraging payment methods. Watch or listen now!

Payment Methods 125

Payment Methods Payment Solutions Payments Merchant Services 125

Valuize Consulting

FEBRUARY 16, 2022

In this interview, Romain discusses the fundamentals of a strong Customer Success (CS) Operations function and how you can leverage Agile methodologies to champion effective change management. The post Create An Effective Change Management Strategy Through Agile Principles: An Interview With Romain Belvas appeared first on Valuize.

Interviewing 52

Interviewing Strategy Scale Management 52

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 165

Payment Methods SaaS Payments Payment Solutions Payments 165

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! TL;DR Hotjar is a product experience insights platform with heatmaps, surveys, and interviewing capabilities. When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 97

Pricing Investment Software Review Scale 97

Chart Mogul

JUNE 9, 2021

His first tech startup was called MyCase, a SaaS product that, “keeps all of your important case details — documents, contacts, calendars, emails, tasks, invoices — in a single, organized location.” Advice from a serial subscription box entrepreneur. Matt Spiegel is a licensed lawyer and serial entrepreneur.

Payment Features 101

Payment Features Strategy Entrepreneurship B2C 101

Valuize Consulting

FEBRUARY 8, 2022

The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked.

Interviewing 52

Interviewing Healthcare Enterprise Technology 52

Intercom, Inc.

DECEMBER 5, 2019

You’ll also be in with the chance to win one of three annual Premium Spotify subscriptions, so you can keep up to date all the latest tech and business podcasts (including Inside Intercom ??) Your suggestions will directly influence what content we create, who we interview, and how we deliver content to you”. Tales of Silicon Valley.

Interviewing 156

Interviewing Subscription Payment Features Engagement 156

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 123

Generative AI AI B2B Pricing 123

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. So it could be on that side.

Payment Features 111

Payment Features Subscription Scale Underperforming Technical Team 111

Subscription Flow

APRIL 18, 2024

In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model. How Important is Subscriber Engagement for Subscription-Based Businesses? It is measured using various metrics.

Engagement 105

Engagement Customer Lifetime Value Revenue Subscription 105

ProfitWell

JUNE 2, 2020

As a widely recognized leader in the SaaS industry, Tien first defined the "Subscription Economy" that we all know and love. Ownership of physical goods is declining, marking a shift from a product economy to a total subscription economy. The shift from a product economy to a subscription economy. Subscribe & Listen.

Subscription 72

Subscription Payment Features Startup Technology 72

User Pilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews.

Retention 52

Retention Payments Payment Methods Payment Services 52

SaaSOptics

MAY 27, 2021

Your auditor will want to see all relevant data pertaining to that customer including the contract, invoices, revenue schedule, deferred revenue, etc for the previous fiscal year. . For example, you have a contract that reflects a $20,500 annual subscription fee, but it somehow got entered into the spreadsheet as $20,000. e-Invoicing

Deferred Revenue 68

Deferred Revenue Payment Features Systems Review SaaS 68

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Interviewing Payment Features Subscription 130

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Strengthening Customer Relationships. Join the Global SaaS Leaders Community. About FastSpring.

SaaS Payments 128

SaaS Payments Payment Solutions Merchant Services Software Review 128

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. The post Uniting Recurring Revenue Organizations Around Success Metrics: An Interview With Kevin Meeks appeared first on Valuize.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

FastSpring

FEBRUARY 9, 2023

Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? But for subscription-based software companies, that’s just the beginning. We interviewed our former Chief Product Officer Kurt Smith about pricing strategies that work during volatile markets.

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

User Pilot

JULY 28, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. Subscription Management & Upselling : Assist users with subscription management (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. Here are subscription cancellation survey questions for collecting customer feedback: What made you cancel your subscription? Follow up with an exit interview to gain more valuable insights. What made you cancel your subscription?

Churn 93

Churn Interviewing Subscription Payment Features 93

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

User Pilot

JULY 11, 2024

User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews. Subscription Management & Upselling : Assist users with subscription management (e.g., Subscription Management & Upselling : Assist users with subscription management (e.g.,

Retention 52

Retention Sales Hiring Payment Methods Payments 52