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To investigate, Ryan Law, former CMO and cofounder of Cobloom, performed an analysis of six recent churn reports or studies and found that there is no consensus on the average churn rate for SaaS companies. Quantitative Data Gathering: Website and Product Data. Qualitative Data Gathering: Surveys and Exit Interviews.
First strategy here is to build the relationship on a human level , and I think one element of that is you’ve got to get in person. It doesn’t always have to be in person, but at the very least you’ve got to utilize video and you’ve got to utilize personal charisma and you’ve got to build trust with that person.
To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. Below, we’ve shared the transcript of Harry’s interview with Chen. Previously, Chen was CEO of Atrica, acquired by Nokia-Siemens. He also was co-founder and CEO of Verix.
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