SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Our team is in Room 111.

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Scale Payment Services Payment Methods Scaling 157

SaaStr

JANUARY 14, 2020

So my father sat down with me in our basement, and I remember working in this makeshift workstation that we built together and we learned how to code, because back then there weren’t a lot of applications, there weren’t a lot of games, a lot of software to be used, so we actually had to create it ourselves.

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B2B B2C Scale New CTO 167

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

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Payment Solutions Software Review SaaS Payments Software 52

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. Qualitative Data Gathering: Surveys and Exit Interviews. Next, let’s look at how to develop a churn-reduction action plan. Update Your Dunning Management System. What Is Negative Churn?

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Benchmarks Churn Payments SaaS Payments 147

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. They also manage finances and supervise one or more engineering teams. Before hiring, assess your current needs and hire as your company grows. Average salary: $192,383/yr.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

MARCH 5, 2020

I caught up with Jasmine for a chat that ranged from how she got her first big break to how she has tackled the tough task of building out her design team at Intercom from scratch. When she joined Intercom, most of Jasmine’s team left (through no fault of her own)! I can design an app. An app does not require printing.

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Payment Solutions Payment Methods Interviewing Payment Services 129

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. That’s why one of my favorite interview questions is, “What are you passionate about?”

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Scale Sales Hiring Scaling Payment Services 172

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. Software companies that serve large organizations experience a 6-10% churn rate. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate.

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SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157

Intercom, Inc.

DECEMBER 21, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Intercom on Product: Keeping the momentum going as you scale.

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VP of Engineering Technical Review Scale Outsourcing Services 118

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

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CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Neil Patel

APRIL 5, 2023

Sprout Social Sprout Social is an all-in-one solution that helps you manage your social media accounts while finding and connecting with the people who love your brand. Additionally, Feedly lets you prioritize subjects and events vital to your marketing so that you can share those insights with your team. There are four pricing plans.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today!

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 158

Customer Success VP of Engineering Payments Payment Methods 158

Neil Patel

OCTOBER 8, 2020

Partnerships – Backlinking strategies typically involve some form of outreach to develop relationships with relevant websites in your niche. Ego bait – Ego baiting involves creating content that is directly about the people you want to get a backlink from, such as an interview or including them in a list. Content Creation.

Consulting 118

Consulting Technical Advisors Payment Methods Technical Review 118

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. 51% of people will never return to a company that they’ve had a bad experience with. Even startups can make great use of in-app analytics to adjust and refine their products to ensure Product-Market Fit. Why is Product Analytics important?

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SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. But Dopple’s team took the opposite approach.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

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Sales Hiring Compensation Sales Payments 103

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

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Payments Technology Scale Revenue 53

Scytale

MARCH 19, 2024

In this blog, we’ll walk through best practices for getting audit-ready, from getting your documentation together to prepping your team. Security: To validate your information security controls and ensure sensitive data and systems are properly protected. Ensure all teams involved understand what is in scope for the audit.

Payment Services 52

Payment Services Payment Solutions SaaS Payments Payments 52

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

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Sales Hiring Scale Sales Recruiting Payment Methods 98

OpenView Labs

APRIL 11, 2019

I was born in Bombay, but grew up in New Jersey and was acutely aware of the juxtaposition of those two places in terms of economic development, politics and culture. I started the growth team and scaled Dia&Co’s customer acquisition and retention strategies. The Four Growth Levers – Foundational Building Blocks.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

Chargify

OCTOBER 4, 2017

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

OpenView Labs

JUNE 16, 2020

The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve. Adjust your pricing model to accept deferred payments for highly-impacted industries. In good times or bad, your go-to-market strategy must change with the demands of your market. Image source.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. Jason Lemkin: Together as a team, right? Aileen Lee: And hi, everyone.

Investment 199

Investment Technical Review Part-Time VPE Development Team Review 199

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

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Interviewing SaaS Payments Payments Technical Advisors 40

Natalia Luneva

JANUARY 13, 2021

Watch my 1-hour interview with 10+ SaaS founders on Youtube To calculate your churn rate, divide the number of customers lost during the period by the number of customers at the beginning of the period and multiple it by 100%. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. In these three steps, you’ll align pricing with your goals, review current strategies, and identify potential weaknesses. Identify weaknesses and opportunities. We’re more than just a software. What is a pricing audit?

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Pricing Payments Underperforming Technical Team SaaS Payments 45

OPEXEngine

MAY 4, 2021

” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking. Hopefully it will be communicated during the interview process. The people who are self-aware enough, as most CFOs are, would say what their weaknesses are in the interview process.”.

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Reduce upfront/adoption costs and offer flexible payment terms. And often the only thing standing between a deal and no deal is the financing or payment terms. Develop subscription models.

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. and paid it out to the Founders and early team members. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. of the $3.5M

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CTO Hire CTO Coach SaaS New CTO 65

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). And nearly 60% switch companies based on poor customer service. Payment Method may not work.

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SaaS Payments Churn Underperforming Technical Team Payment Methods 19

Unbounce

JANUARY 23, 2025

Create your variant: Develop a variant of your asset with a different version of the element youre testing. Stay consistent: If theres any disconnect between the ad copy that sends a user to your page and the content on it, youre going to have a bad time. higher conversion rates, better engagement). headline, CTA pricing).

Payment Methods 52

Payment Methods SaaS Payments User Experience Underperforming Technical Team 52

Unbounce

JANUARY 23, 2025

Create your variant: Develop a variant of your asset with a different version of the element youre testing. Stay consistent: If theres any disconnect between the ad copy that sends a user to your page and the content on it, youre going to have a bad time. higher conversion rates, better engagement). headline, CTA pricing).

Payment Methods 52

Payment Methods SaaS Payments User Experience Underperforming Technical Team 52

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? Maybe they’re early in their career.

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Payment Methods Merchant Services Scale Payments 263