User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. We do thousands of customer interviews every year, both with the individual and with the B2B buyers that buy our product. This won’t be that bad.

B2B 173

B2B B2C Scale New CTO 173

User Pilot

MAY 30, 2023

User interviews Website analytics Product analytics , and more. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. These users are a bad fit for your product as they’re unlikely to find value in it.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. I always loved software and developing software.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. I’ll often start interviews with a simple “What’s your why?”,

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

User Pilot

JUNE 30, 2024

Agile user stories focus on explaining the “who,” “what,” and “why” of a software requirement, making it easily understandable for both technical and non-technical product team members. However, any member of the Agile team can write user stories. Book a demo now to begin. User story template.

Underperforming Technical Team 59

Underperforming Technical Team SaaS Development Interviewing 59

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Audacix

NOVEMBER 27, 2023

In short, web app security needs you to build a culture of software security best practices in your development team. Otherwise, you could be missing an opportunity to catch on with the rest of the leading software development companies. Be it on your LinkedIn or in your next interview.

Software Review 40

Software Review Underperforming Technical Team DevOps as a Service compliance 40

Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. But along the way we found that the tool that we’d built was really interesting to a lot of other developers.

Sales Hiring 93

Sales Hiring Sales Recruiting Banking Outsourced Development 93

User Pilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. collect VoC data outside the app with customer interviews, online surveys, social media listening, product reviews, customer website behavior. What is Voice of the Customer (VoC)? If you fail to plan, you are planning to fail.

Data 52

Data Social Media Technical Review Interviewing 52

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Jeff Lawson: Sure.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

User Pilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. software development) to identify causal factors of a specific problem. User interviews. Brainstorm hypotheses: Multiple reasons for low adoption might include bad usability, inefficient onboarding, or unreported technical issues.

Technical Review 59

Technical Review Software Review Churn SaaS 59

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

MAY 7, 2019

Justin Kan : It seems like kind of a renewed emphasis or maybe a new emphasis on mental health and building a different kind of company, like one that’s maybe a little bit more balanced and focused on kind of the holistic experience of being a member of the team is something that’s intrinsic to both you guys’s companies.

Scale 120

Scale Scaling Sales Hiring Underperforming Technical Team 120

Andreessen Horowitz

OCTOBER 16, 2023

How can we operationalize a good decision process and decision hygiene into our teams and organizations? That episode was with me and Mark interviewing Annie, and was titled “Innovating in Bets” — as is perhaps also one of the signature themes of this podcast. Good decision, bad outcome — that would be bad luck.

Underperforming Technical Team 77

Underperforming Technical Team Investment Scale Sales Hiring 77

A Smart Bear

NOVEMBER 7, 2017

The data show that the two most common causes are: (1) Product isn’t useful to enough people, and (2) Problems with the team. But what about the companies that die even though they did sell some copies of software, and where the early team isn’t dysfunctional? ” A technological example makes this clear.

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

GetUplift

MARCH 22, 2019

Anyway, but what we do here is we work a lot with in-house teams. If your goals are event-based, which are good, or destination-based, which are bad. Your web developer’s traffic, your agency’s traffic, none of that should be in there. Unfortunately, what happens is that people are really bad at closing tabs.

Underperforming Technical Team 104

Underperforming Technical Team Software Review Technical Review Metrics 104

FastSpring

MARCH 10, 2023

Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. Stream the full interview below or find it wherever you listen to podcasts.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Below, we’ve shared the full transcript of Harry’s interview with Andrew Filev. We had a pretty big team. Andrew Filev. Andy Wilson.

Sales Hiring 154

Sales Hiring Scale SMB Sales Recruiting 154

SaaStr

APRIL 1, 2025

They did a deep dive looking at top learnings not just from their own ecosystems, but from the top CROs Sam has interviewed recently on the CRO Confidential series: the CRO of Toast, the CRO of Databricks, the VPS of Windsutf/Codeium, the CRO of Wiz and more!

Scale 208

Scale Sales Hiring Underperforming Technical Team Headcount 208

SaaStr

JULY 5, 2021

Let’s say you’re 22 years old and you don’t have a lot of money, well, you’re likely going to see very few opportunities to invest, and most of those opportunities are going to be bad. They advise us to surround yourself with people that have different strengths and different weaknesses. This is terrible advice.

Part-Time VPE 274

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 274

How To Buy Saas

MARCH 2, 2025

Choosing the right SaaS (Software as a Service) tool can make or break a business in today’s digital age. Imagine investing time and money into a flashy new software, only to find your team struggling to use it or it failing to address your core needs. Manage projects across remote teams ? Handle payroll processing?

Payment Services 52

Payment Services Payment Solutions SaaS Payments Technical Review 52

Sales Hacker

NOVEMBER 11, 2019

Before co-founding Force, he was SVP of International Sales Operations for PTC, a leading software developer for content, product life cycle management. Now, without further ado, let’s listen to this interview with John Kaplan from Force Management. You got to own the good about it, you got to own bad about it.

Scale 66

Scale Underperforming Technical Team Interviewing Software Development 66