User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Angus is an amazing person — he never went to college. We invest in technology companies typically at the earliest stages.

Payment Methods 56

Payment Methods Scale SMB CTO Coach 56

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Another good example is from my own personal experience at my last job at Stripe.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. For example, as a lead is nurtured and converts to become a customer, you might need to: Integrate payments (Stripe).

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. The biggest, in August, we turned 10.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Unnecessary revenue leakage occurs through failed and delinquent payments.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Who is this person?

CTO Coach 124

CTO Coach Sales Hiring Sales Recruiting CTO Hire 124

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. Investment funds like Indie.VC The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. You take as long as you need.

Sales Hiring 154

Sales Hiring Sales Recruiting CTO Hire Scale 154

Sales Hacker

JUNE 12, 2020

First strategy here is to build the relationship on a human level , and I think one element of that is you’ve got to get in person. It doesn’t always have to be in person, but at the very least you’ve got to utilize video and you’ve got to utilize personal charisma and you’ve got to build trust with that person.

Enterprise 75

Enterprise CTO Hire Startup Technical Cofounder 75

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. It was a little more of a journey than a direct mission, and it was all because of a teacher who took the opportunity to invest in his students that initiated my pivot to technology.

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem.

Sales Recruiting 169

Sales Recruiting VP of Engineering Scale SaaS Payments 169

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? And how do you advise founders to think about upfront payment for multi-year deals? It’s not a formal dinner.

Technical Advisors 151

Technical Advisors Scale Technical Review Payment Solutions 151

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We all know and could name several successful B2C and B2B companies. He had a sense for it. He saw something.

B2B 132

B2B B2C Scale New CTO 132

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 137

VP of Engineering CTO Hire Technical Review Sales Hiring 137