SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale 286

Scale Sales Hiring Underperforming Technical Team Cybersecurity 286

SaaStr

NOVEMBER 26, 2019

sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. We have team selling here that extends beyond the sales team.

Scale 290

Scale Sales Hiring Underperforming Technical Team Sales 290

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. because they needed to rebuild the sales team. They rebuilt the sales team and closed some big deals. A bad one can torpedo you.

Sales Recruiting 286

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 286

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? Software costs.

Outsourcing Services 98

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 98

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Outsourced Development 98

Outsourced Development Payment Solutions Underperforming Technical Team Metrics 98

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. So that’s easy.

Sales Recruiting 258

Sales Recruiting Sales Hiring Scale VP of Engineering 258

Sales Hacker

MARCH 22, 2018

In this article, I will summarize what I’ve learned about B2B sales outsourcing. W hat is Sales Outsourcing? Sales outsourcing gives parts of your own sales process to others (individuals or agencies). Reasons to outsource include: Lack of expertise and experience in some sales functions (e.g. Lead Generation).

Outsourcing Services 100

Outsourcing Services Sales Outsourcing Outsourced Development Scale 100

Intercom, Inc.

JUNE 13, 2018

Those investments have felt good for those in it for the ride, have raised an eyebrow for those on the sidelines, hitting budgets hard and somewhere along the line, have made business sense. You can’t just lock yourself in a room or outsource it to some agency. They can, however, outsource their executors. Don’t do this.

Branding 205

Branding Outsourced Development Scale Travel 205

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 331

Sales Recruiting Sales Hiring Scale Sales 331

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste. As the future unfolds, the value of that investment has little correlation to the price that you paid.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 122

Sales Recruiting SMB Scale Sales Hiring 122

Intercom, Inc.

MAY 29, 2018

By “consultant engineer”, I mean an engineer developing software for a client (which is again different from being an independent contractor). A “fixed price” contract means that the price is agreed at the beginning, regardless of how long it takes. Now, in reality, it’s not always this bad. Being a Consultant Engineer.

Consulting 169

Consulting Engineering Outsourced Development Underperforming Technical Team 169

Baremetrics

AUGUST 6, 2021

A common misconception about HR sees the department’s raison-d’etre as resolving problems and complaints, handling policy questions, renegotiating contracts and so forth. Plan your hiring process long before adding people to the team. Don’t assume and get help where you need it Employment contracts are a minefield.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

Intercom, Inc.

JUNE 7, 2018

This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Developing a growth culture at Dropbox.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! When you get that thing where you’re a rational person and you think it will be great and 99 out of 100 people think it’s bad, that’s when you have opportunity. I was a software developer, a product person. Get tickets here.

Sales Hiring 337

Sales Hiring Underperforming Technical Team SaaS Headcount 337

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 109

Sales Recruiting SMB Scale Sales Hiring 109

SaaStr

FEBRUARY 25, 2020

And so these are all sort of the financial reasons why it makes sense to invest the time and energy to actually create champions from day one in your business. If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. So we’re going to go through how we do that today.

Scale 238

Scale Underperforming Technical Team Sales Hiring Software Review 238

Sales Hacker

JANUARY 22, 2020

They understand that, while getting a contract signed is what gets them to their quarterly number, it could ultimately be a loss for the company if the product isn’t the right fit for that customer. It’s also one of the hardest to teach and develop. Tell me about a time you collaborated within the sales team and with other teams.

Sales Hiring 102

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 102

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Intercom, Inc.

APRIL 23, 2019

How much have users invested upfront? A poor onboarding experience can lead to refunds or cancellations that you can’t afford. In some teams, I have even seen these pieces outsourced or delegated to a single engineer or designer to figure out on her own. Team Onboarding templates. Here’s the proof.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

User Pilot

AUGUST 26, 2024

There are three main data capture methods: manual tracking, auto-capture and outsourcing. Let’s discuss these benefits in detail: Improve business decision-making : By tracking how customers interact with your software, it becomes easier to spot which features are resonating with customers and which ones are underperforming.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. We got sales leads.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Tom Tunguz

SEPTEMBER 13, 2015

in venture investment before going public six years after founding. These are the strategies I’ve observed: All vertical software companies develop uniquely focused products. Not bad for a business founded in 1987. A spectacularly efficient business, Veeva raised only $4.5M Today, Veeva’s market cap exceeds $3.3B.

Startup 124

Startup SaaS Underperforming Technical Team Marketing 124

SaaStr

JULY 29, 2022

But boy, I can tell you from all the companies I have invested and worked with that have a hardware/software component, it really actually gets brutal as you scale. There was another company I invested in called Automile, that for a while was quite successful in SMB fleet tracking, tracking where your fleets of vehicles are.

Scale 268

Scale Scaling Sales Hiring Enterprise 268

BetterCloud

MARCH 17, 2025

Get ready to turn those monthly charges into strategic investments that fuel your business growth. Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Talk to the developers and engineers. What are examples of market gaps?

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

Tom Tunguz

NOVEMBER 16, 2014

New Relic processes this data and provides interactive reports to identify underperforming code. The longer a customer uses New Relic, the more they become accustomed to developing with all the product’s insights, the more servers and applications they will migrate to New Relic’s analytics system.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 213

Underperforming Technical Team Sales Hiring SMB Enterprise 213

Tom Tunguz

NOVEMBER 13, 2012

Conversion rates can vary widely by channel and lots of poor traffic isn’t worth the effort. Spifs or sales incentives If you are considering a distribution or sales channel partnership, spiffs or sales promotion incentive funds ensure that sales teams working for your partner are paid to sell your product. Avoid them.

Startup 100

Startup Underperforming Technical Team Scale Payment Services 100

Neil Patel

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. According to ReviewTrackers , 94 percent of consumers say a bad review has convinced them to avoid a business. With an algorithm developed to crawl and scrape data from competitors, you can save time while also increasing your potential for profit.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

Neil Patel

APRIL 12, 2021

According to Paysafe , 69 percent of Americans have multiple subscriptions, and 36 percent of those consumers believe they’ll invest in more soon. Develop a Business Plan. Identify your key team members, the roles they play, and why they’re right for the jobs. Company Overview. Key Personnel. Bestseller Subscription Boxes.

Outsourcing Services 123

Outsourcing Services Payment Methods Payment Features Subscription 123

Neil Patel

APRIL 20, 2021

Turns out one of the agencies you outsource to overseas increased their rates, and it’s cutting into your bottom line. You can now handle the situation by either increasing your rates, renegotiating your contract with your vendor, or shopping around for someone more affordable. This impacts how companies scale and profit.

Outsourcing Services 119

Outsourcing Services Business Underperforming Technical Team Outsourced Development 119