SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

BetterCloud

MARCH 17, 2025

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. In what you’ll see is a trend in high-value field-sales oriented companies, their website doesn’t list pricing, and instead offers product demo — pushing you towards a rep. ACV and $17M ARR.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

Neil Patel

DECEMBER 4, 2020

How do you stand out in such a highly-competitive marketplace? What are the key trends that you see in your most successful clients? Measuring the ROI of Amazon Marketing Consulting Services. The ultimate measure for any marketing service is how much demand and sales it drives. Thought Leadership on Amazon Marketing.

Consulting 112

Consulting Outsourcing Services Marketing Underperforming Technical Team 112

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. It can be difficult to identify reliable information, especially on buyer trends and changes. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Don’t be tempted to discount.

Sales Hiring 117

Sales Hiring Strategy Sales Leadership 117

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. One of the most recent trends is the use of “ growth hacking.” In-person meetings are no longer required. . Understanding Growth Potential.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

Totango

SEPTEMBER 30, 2020

This Bloc comes preloaded with SuccessPlays, Campaigns, Reports, and more to help you identify and resolve complex issues like leadership shake-ups, poor product adoption, and competitive threats within your customer accounts. Champion Loss or Leadership Change. Overdue Payments and Outstanding Balances.

Payment Solutions 63

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 63

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Leadership skills. Let’s explore some of the best tools in the marketplace and how they can help. Strategic thinking. The same could be said of product teams.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Totango

MARCH 29, 2022

This is achieved through a number of features such as ready-to-go templates that can be found in the customer journey marketplace. It makes reporting to leadership so much easier on why engagement is low and how can we improve,” she says. Here’s how Totango and HubSpot help teams to create an improved customer journey.

Engagement 101

Engagement Scale Marketplace as a Service Retention 101

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. There are two huge trends influencing marketers that sell to businesses. Notion: A small company with a big audience.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

BetterCloud

MAY 25, 2023

The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

Totango

FEBRUARY 22, 2021

For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace. Meanwhile, our digital-native customers, like Zoom , looked to Totango to support the immense challenge of onboarding millions of new customers.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

Buffer Resources

AUGUST 23, 2023

TikTok’s features for businesses Creator Marketplace will help you partner with the right TikTok stars for your brand Business Creative Center is a must-visit for inspiration and guidance. A great example is workout app Sudor’s quirky tweets, which rely on trending memes and gifs to connect with their followers.

Social Media 98

Social Media Business B2C Branding 98

Sales Hacker

MARCH 18, 2019

He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Leadership is critical, understanding the vision and the ambition of the company and where they’re going.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

BetterCloud

APRIL 25, 2024

SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe you’re spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 90

Strategy Technical Review Business Innovation 90

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Amazon, for instance, has 14 leadership principles , but the company has revisited and revised them multiple times over the years to ensure they’re still relevant.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Sales Hacker

JANUARY 24, 2018

Headline: Demonstrate your thought leadership. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? The B2B crowd love how-to information and trend data. For professional services, there’s a sweet spot.

Sales Recruiting 100

Sales Recruiting Sales Underperforming Technical Team Social Media 100

OpenView Labs

JUNE 16, 2020

As the marketplace shifts, new constraints are giving rise to new opportunities. Out of anything I could ever say, please know that your marketplace will always speak the loudest. As one of my key customers moderated the discussion, we dug into the top themes and trends collected from their feedback ahead of time.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Chargify

AUGUST 17, 2017

To increase your NPS numbers, begin by looking at your previous NPS results and identifying trends among responses. Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product. Are there trends around the “lost deals” conversations with prospects?

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SaaStr

JUNE 20, 2019

When we started Adyen 12 years ago, the funny thing about it was we started Adyen, you talk to people like hey, we were in this business before, we had a payments business before, I had a very first generation payment service provider, was quite successful, acquired by a bank and they more or less, yeah, killed it.

Payment Methods 160

Payment Methods Merchant Services Payments Payment Services 160

yoursales

DECEMBER 19, 2022

Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. Picking up on the trends impacting your industry's buying behaviour, and determining if they're accurate or not is critical to success.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

OPEXEngine

NOVEMBER 12, 2019

These companies have figured out a new paradigm: They are using scale to generate the benefits of leadership economics for their customers and they are combining an insurgent mission with technology to better understand (and deliver) what individual customers want. Ditto for leaders like Apple, Vanguard and Salesforce. Scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! I can point you to tons of stuff on our blog that can do that, but I do want to give you five kinds of things I’ve noticed that are trends in all product led growth companies that I’ve personally done. Self-service freemium to feed the funnel.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 52

Strategy Technical Review Business Innovation 52

SmartKarrot

AUGUST 29, 2022

Apply here: [link] Role: Strategic Customer Success Manager Location: Sydney, New South Wales, Australia Organization: Marketplacer As a Strategic Customer Success Manager, you will own the client relationship after a handoff from the Business Development team. Identify and develop upsell and cross-sell opportunities with the Sales team.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

yoursales

NOVEMBER 8, 2023

Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. Picking up on the trends impacting your industry's buying behaviour, and determining if they're accurate or not is critical to success.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SmartKarrot

MAY 30, 2022

Provide thought leadership to shape CSM group at the business, regional and global level. Identify key trends, risks, opportunities and create action plans to mitigate during quarterly reviews. Develop a differentiated and multi-channel customer journey across the client lifecycle.

Customer Success 3

Customer Success Marketplace as a Service Consulting Scale 3

SmartKarrot

DECEMBER 8, 2020

Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Act as the Customer Success champion by maintaining a robust understanding of key industry trends, regulatory changes, and technology developments. Drive product adoption and ongoing usage of Snaps platform and services.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

MAY 13, 2021

Identify industry trends and best practices that can be used to drive opportunities for the company and department improvements. Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10