SaaStr

JULY 22, 2019

That’s not a bad start. We work with mostly modern teams. Developers were really loyal to the product, and they were able to take the product with them whenever they went. Join us at SaaStr Europa 2020. Roger Scott | EVP @ New Relic. FULL TRANSCRIPT BELOW. Good afternoon. How’s everybody doing?

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 246

Strategy Marketing Underperforming Technical Team Sales Hiring 246

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. His name is Nate Walkingshaw and he has a book out on product leadership that was recently published, which is an incredible book. This won’t be that bad.

B2B 173

B2B B2C Scale New CTO 173

Sales Hacker

MARCH 14, 2018

This article dives into an overview of the GDPR, the good, the bad, and the grey areas around this new data privacy regulation. Personal and corporate contact information (addresses, mobile numbers, internet accounts, email addresses, etc.). This is not trivial for sales, marketing, and operations teams. Employee information.

Underperforming Technical Team 67

Underperforming Technical Team compliance Social Media Banking 67

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 218

Underperforming Technical Team Sales Hiring SMB Enterprise 218

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 84

Underperforming Technical Team Scale Sales Hiring Systems Review 84

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 160

Scale Payment Services Payment Methods Scaling 160

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? What happens is I get the mobile number of the buyer, the stakeholder, and I call them as soon as there are issues happening. I have the internal handoff from pre-sales to post-sales customer teams. Q: How do you identify bad-fit customers?

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Neil Patel

SEPTEMBER 12, 2020

Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Who should use Wix?

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaStr

SEPTEMBER 12, 2019

Parse was a mobile app platform that got acquired by Facebook. At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. I have a team of people who work on numbers.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Buffer Resources

OCTOBER 4, 2023

Plus, 82 percent of consumers are more likely to trust a company whose leadership team engages on LinkedIn — and 77 percent are more likely to buy from them. When you can develop and share these processes in a clear, tangible way, your brand will grow with ease.” “White space counts as a line.”

Branding 139

Branding Social Media Underperforming Technical Team Engagement 139

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. If you think of this from a market size standpoint, there’s often this debate, is that good or bad?

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

Sales Hacker

MARCH 8, 2018

Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great—the things that distinguish good interviewees from those who actually end up landing an offer. Not the achievements of the team, but the impact that you, personally, drove in that role.

Sales Hiring 80

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 80

Audacix

MAY 23, 2018

So you're on the hunt for test automation services for your web or mobile app, right? Is this an application that your team members or vendors use to make sure that you are actually able to service your customers? But what is it that you need, exactly? Boy, do we have some embarrassing stories on this front!

Outsourcing Services 52

Outsourcing Services Underperforming Technical Team DevOps as a Service Outsourced Development 52

BrightBack

AUGUST 19, 2019

Organize your teams around the customer relationship. Leadership in sales, marketing and beyond must be motivated and incentivized to optimize the entire customer lifecycle – not just to close new bookings or upsells and renewals. Here are three ways to grow your business utilizing customer retention.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. You have no idea what the people in the management team are really thinking about. The second is employees. How to think about org structure.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

JUNE 20, 2019

I grew up in the Netherlands, people in Germany, people are being taught when they’re young to stay away from credit, it’s a bad thing, you want to avoid it. In that priority meeting we look at, these are the customer requests, this is the number of developers, we can do five things, which are they?

Payment Methods 160

Payment Methods Merchant Services Payments Payment Services 160

Sales Hacker

APRIL 21, 2020

And their city by city Unleash summit series road shows, along with top notch thought leadership content. One of the first big events to be canceled was Mobile World Congress. We assured the team of the strength of our company. Check them out at www.outreach.io. About Jim Sharpe and Aventri [02:02].

Scale 85

Scale Underperforming Technical Team Outsourced Development Communication 85

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 210

Investment Technical Review Part-Time VPE Development Team Review 210

Audacix

MAY 23, 2018

So you're on the hunt for test automation services for your web or mobile app, right? Is this an application that your team members or vendors use to make sure that you are actually able to service your customers? But what is it that you need, exactly? Boy, do we have some embarrassing stories on this front!

Outsourcing Services 45

Outsourcing Services Underperforming Technical Team Outsourced Development Software Review 45

Unbounce

OCTOBER 15, 2024

Develop gated assets : Create valuable downloadable content like eBooks , white papers , templates , and checklists. By sharing content from internal “thought leaders” like your agency’s founders or key leadership team members, you can build relationships and establish authority in the industry.

Strategy 98

Strategy AI Search Marketing Social Media 98

OPEXEngine

MAY 4, 2021

” Many leadership paths. From there he took leadership roles at a number of high-profile Internet companies, including ZipRealty and Yelp. The people who are self-aware enough, as most CFOs are, would say what their weaknesses are in the interview process.”. “You can trust the financials you’re receiving.”

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

Teamgate

JANUARY 23, 2020

In the words of the great American business and leadership influencer, Dale Carnegie: . Traditional CRM; regardless of whether it was the original process of knowing your customers’ first names, their family background, or any other snippets of information which developed from a well-nurtured relationship, are the basis of all modern CRMs.

Underperforming Technical Team 52

Underperforming Technical Team Onboarding Software Sales 52

ChurnZero

DECEMBER 21, 2023

Building a successful post-sales strategy: Q&A with Tim Conder The webinar’s Q&A session covered topics including deciding which customer needs to prioritize and when, the right strategy for continuous customer engagement , building a resilient post-sales team, and how to tell a successful post-sale strategy from an ineffective one.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

Hull

JANUARY 12, 2020

This unified customer profile acts as a single source of truth from where key internal team stakeholders can view and access important information about a customer. Email opens, clicks, and replies - Web page visits - Mobile app engagement. Your marketing team may know that Jane Doe from Acme Corp. Behavioral. Mitigating costs.

B2B 52

B2B Technical Review Marketing Underperforming Technical Team 52

Sales Hacker

JANUARY 24, 2018

Headline: Demonstrate your thought leadership. Uncover topics with customer development. Allen simply opened his mobile camera, click record and share insights. Your marketing team has already profiled your ideal clients. Of course, it’s down to your product or project delivery team to fulfill this. books) are 47.3%

Sales Recruiting 100

Sales Recruiting Sales Underperforming Technical Team Social Media 100

Chargify

AUGUST 17, 2017

NPS and raising NPS scores usually falls to your customer success team, but in times of stalled growth it is important for customer success to start at the executive level. Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product. What are you?

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

Sales Hacker

MARCH 8, 2018

Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great. We genuinely believe that the AD organization is developing the future leaders of MuleSoft—and future titans of the industry. Sales interview must-dos .

Sales Hiring 45

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 45

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Customer leadership. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Customer leadership. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

TriTuns

MARCH 20, 2019

I really like this way of thinking as it’s not just for the short term and the now, it’s about the what (the value) and the who (it allows for customers to include customers as we know them, our employees and team members and our shareholders and investors). Customer leadership. It’s not easy.

Sales Hiring 40

Sales Hiring Leadership Underperforming Technical Team Technical Review 40

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 113

Cloud Scale AWS Machine Learning 113

SaaStr

JANUARY 28, 2020

If you haven’t signed up on the mobile app or whatever, it’s cool. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. Please sign up. Aaron : No.

Sales Hiring 244

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 244