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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Create a Feedback Loop : Establish a continuous feedback loop involving customer insights, CSM feedback, and leadership review. Adoption Stage/Maturity : Onboarding with initial implementation underway.

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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.

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Paul Adams on avoiding over-corrections and finding balance when problem-solving

Intercom, Inc.

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. Because it was so bad, we – the leadership team of the product in engineering – started to swing the pendulum. We ran a workshop called “The Intercom Way.” This was our fault.

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50 Sales Champions: Winners of the Sales Hacker Top 50 Awards 2019!

Sales Hacker

Sales Operations & Enablement. Sales Leadership. Misha’s sales enablement workshops are spectacular and one of their kind. In addition, he took a leadership role across the company to improve sales processes.”. We are encouraged by our partnership and absolutely trust his product leadership. Sales Leadership.

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Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

You can’t help any of your customers effectively if you aren’t operating efficiently. Mapping your customer journey also provides you with a tool you can use to give your leadership team visibility into what you’re delivering to customers and demonstrates that you are taking a systematic approach. Thinking this way is a mistake.

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50 Sales Champions: Winners of the Sales Hacker Top 50 Awards 2018!

Sales Hacker

Sales Operations & Enablement. Sales Leadership. Misha’s sales enablement workshops are spectacular and one of their kind. In addition, he took a leadership role across the company to improve sales processes.”. We are encouraged by our partnership and absolutely trust his product leadership. Sales Leadership.

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Engineering Planning During Uncertain Economic Times

OPEXEngine

During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. The reality is that when most leaders first come into a leadership role, they don’t see managing budgets as the sexiest of responsibilities.