Intercom, Inc.

FEBRUARY 26, 2018

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Outsource Undifferentiated Heavy Lifting. Outsource undifferentiated heavy lifting.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

MAY 24, 2024

CEOs who are not interested in revenue and prioritize product development tend to hire CROs over CMOs. Finding Alignment: The Role of Marketing in Company Leadership The best VPs of Marketing in SaaS should own a delivery to sales metric and ensure someone cares about the customers, not just upselling.

Sales Hiring 293

Sales Hiring Outsourcing Services Technical Review Scale 293

SaaStr

MARCH 3, 2023

Culture — developing sub-cultures within sales that enable the team to scale successfully. Instead, develop a scalable, streamlined enablement process to eliminate any bottlenecks in success. It was an upfront social contract saying, “Hey, we know you’ll leave eventually. Don’t discount empathetic leadership.

Scale 273

Scale Sales Recruiting Sales Hiring Scaling 273

SaaStr

JANUARY 21, 2020

We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. I heard Aaron Ross talking about nobody likes surprises.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

SaaStr

OCTOBER 21, 2021

You can outsource development. And $10B Notion took years to get to product-market fit. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. A Minimum Viable Team. You can do a single co-founder startup. No chance without it.

Outsourcing Services 313

Outsourcing Services Outsourced Development Startup Product Marketing 313

SaaStr

APRIL 18, 2023

You can outsource development. You’re already ahead of 98% of the folks at WeWork and Galvanize if you are 100% committed to doing the time. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. A Minimum Viable Team. You can do a single co-founder startup.

Outsourcing Services 283

Outsourcing Services Startup Outsourced Development Technology 283

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. Ash Bhoopathy (@ashbhoopathy): What the key things are to have to absolutely make sure you have in-house versus nowadays it seems like there’s a whole bunch that you can actually outsource? Experiments are great to outsource, but you cannot outsource your core.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Trint

AUGUST 24, 2021

I joined Trint in the fall of 2019 as a BDR (Business Development Representative), and I’m now settling into my CS (Customer Success) role, which I started in March. I’m just thankful that Trint was able to provide that for me and was able to support my career development in that way.

Outsourced Development 246

Outsourced Development Interviewing Leadership Enterprise 246

Sales Hacker

JUNE 14, 2018

A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. It’s true that outsourcing your sales to a third-party provider can yield favorable results. There are many outsourcing companies, but which of them can actually hold a sales quota and get results?

Outsourcing Services 80

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 80

Sales Hacker

JUNE 16, 2022

In addition, there’s a wide array of leadership styles such as Authoritarian, Coach, Democratic, Transactional, Transformational, and Bureaucratic. Personally, I use coaching-style sales leadership in my daily life and have found it to be most effective to lead high performance sales teams. Coach your team to success.

Scale 106

Scale Leadership Sales Hiring Sales 106

SaaStr

DECEMBER 27, 2023

Between 2016 and 2023, you see the ACV (average contract value) going up and up. As a result, the contracts got bigger because they were working with bigger companies. Leadership injections as you scale are tricky. Then, you develop a culture that has to permeate, evolve, and improve as you grow.

Sales Hiring 277

Sales Hiring Scale SMB Outsourced Development 277

SaaStr

NOVEMBER 24, 2021

Says Roberge, “We’re using a sales comp plan that was invented in the 1980s, and it’s causing our customers to utilize their licenses at a lower rate, and it’s causing revenue contraction.”. It includes leadership development courses, and responsibilities of managing and hiring one or two reps to get experience. .

Sales Hiring 257

Sales Hiring Scale Compensation Sales 257

SaaStr

MARCH 22, 2023

They asked themselves, “what if we moved to some motion of licensing contracts?” You know they’ll demand your products, so it’s time to show up with the right leadership, support, services, training, and whatever else you decide you’ll need for your business. This changed the conversations with customers. This is important.

Scale 259

Scale Scaling AWS Sales Hiring 259

SaaStr

JULY 25, 2021

So let me start with the basics on like, what do you look for when you have to hire someone in a sales leadership role, what do you look for? The third thing I would say is in our business, you know, obviously developers are an important constituent, in fact, the most important constituent. AppDynamics, you do at Mongo.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

SaaStr

APRIL 2, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Eventually, you end up with 2000 contract types for 1000 customers. Since clients use you differently, they can’t always use new functionality that you develop.

Sales Hiring 329

Sales Hiring Scale Customer Success Scaling 329

Intercom, Inc.

JULY 18, 2019

So what’s the key to having happy developers? A joyful, transparent development experience. As we keep building out our own platform so teams can customize Intercom for their own needs, we’ve loved getting to know the great group of developers and partners building apps for our customers and for themselves.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

Neil Patel

AUGUST 28, 2020

From strategic ideation and leadership to account management and execution specialists, ask for the team who’ll work with you to achieve your goals. Industry-specific Thought Leadership. Doing this helps them develop custom strategies and plans unique to achieving your goals. Contract with Deliverables.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Sales Hacker

OCTOBER 22, 2017

But in a hyper changing landscap e, which are the most crucial sales skills and traits that reps must possess (or develop) in order to exceed targets and deliver consistent sales success? That means the lack of teamwork and flat leadership will likely lead to unwanted outcomes and missed objectives. Contract Negotiation.

Underperforming Technical Team 107

Underperforming Technical Team Outsourced Development Development Social Media 107

SaaStr

JUNE 14, 2023

From its humble beginnings as a one-click dictionary solution to becoming an industry leader in RPA program development, UiPath’s story offers valuable insights for SaaS entrepreneurs looking to scale their own automation initiatives. They went to India for a few months to develop a prototype and realized this was where the market was.

Scale 246

Scale Artificial Intelligence Technical Review Software Review 246

SaaStr

AUGUST 8, 2023

This function can be outsourced in the early days of a startup, but it is usually brought in-house after Series B. Business Development Identify and assess partnership opportunities to drive growth Business Intelligence Turn data into insights to inform decision-making.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

SaaStr

JUNE 21, 2023

After three months, this talented guy came to Harbaugh with the recognition that LaunchDarkly’s customers were developers. He didn’t like to sell to developers, so he quit. Signing up with a credit card seemed like the path of least resistance, but everyone still wanted a salesperson and a custom contract.

Sales Recruiting 293

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 293

SaaStr

JULY 25, 2022

If inflation-based increases are built into your contracts, ensure these are being upheld. SaaS markets are not static, they are constantly developing and evolving. Consider pricing positioning for specific verticals. Think about your value metric and how it can be linked in a clear way to an inflation metric.

Pricing 274

Pricing Strategy SaaS Forecasting 274

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Sales Hacker

NOVEMBER 2, 2021

In this episode of the Sales Hacker Podcast, we have Appy Choudhary , Head of Sales Development at Blend , where he has built and leads AE and SDR teams as a sales leader with nearly 15 years of experience. The unexpected in sales leadership [13:30]. powered by Sounder. Using personalization and creativity to drive responses [9:05].

Scale 106

Scale Sales Hiring Scaling Outsourced Development 106

Tom Tunguz

JULY 29, 2015

Netsuite began developing ERP (enterprise resource planning) tools to help companies manage their finances, expenses and supply chain. In 2006, according to the company’s S-1, the business shifted from longer term contracts to one year contracts. Most companies, as they scale, tend to move in the other direction.

Benchmarks 113

Benchmarks Outsourced Development Metrics Scale 113

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. So, you’ve got to make sure that each business developer got a pipe of prospect that is not too scattered around so that he doesn’t spend the whole day in his car.

Sales Recruiting 125

Sales Recruiting SMB Scale Sales Hiring 125

SaaStr

APRIL 7, 2022

We’ll have two full days of thought leadership content, networking opportunities, fantastic food, and fabulous evening events, all in the heart of Barcelona — snag your Europa 2022 tickets and catch up with us on the other side of the Atlantic this summer! 2005: Started as a tech outsourcing company. UIPath History.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

Sales Hacker

APRIL 30, 2024

Prior to his tenure at Upwork, Eric held a number of leadership roles at CareerBuilder, most recently as President of Vertical Sales. 6:31 – Upwork’s challenge of the status quo in hiring contract talent. 31:55 – Leadership lessons from managing a 400+ person team.

Scale 121

Scale Enterprise Sales Hiring Outsourced Development 121

SaaStr

FEBRUARY 11, 2020

It’s a new presentation he’s developing. If you have two SDRs, sales development reps, you need … outbound will not work without dedicated people to it. If you have an outbound program, whether it’s in-house, remote, outsourced, whatever it is, I just … 98% of you will have inaccurate metrics.

Scale 276

Scale Outsourcing Services Revenue Outsourced Development 276

FastSpring

APRIL 3, 2025

And then it goes into web, all the things needed for websites from copywriting, design, development, to pushing out WordPress websites is the majority of the work that we do. We all hopefully progress and develop. We build sales pages, courses, membership sites, e-commerce sites, podcasts, podcasts for other clients as well.

Branding 99

Branding Social Media AI Search Outsourcing Services 99

Payrix

JANUARY 28, 2025

As a pioneer in driving security and payments for SaaS companies, he has served in several executive leadership roles across his diverse payments, software, and platforms background, leading high-performing teams and businesses to exponential growth.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Sales Hacker

NOVEMBER 10, 2023

Contract renewal dates. A spotlight falls on customer loyalty, an influential force on the revenue secured during contract renewals. For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise. See more top GTM jobs here.

VP of Engineering 124

VP of Engineering Scale Outsourced Development Benchmarks 124

ChurnZero

JANUARY 6, 2025

“Over the past two years, every less-than-best practice in CS has been scrutinized: where it should live, how it should look, who owns what, writes ChurnZero CEO You Mon Tsang in the most recent Customer Success Leadership Study. Browse these insightful guides on customer success leadership, strategy and best practices.

Trends 52

Trends Customer Success Scale SaaS 52

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. So, you’ve got to make sure that each business developer got a pipe of prospect that is not too scattered around so that he doesn’t spend the whole day in his car.

Sales Recruiting 111

Sales Recruiting SMB Scale Sales Hiring 111

CloudGeometry

APRIL 13, 2023

Why can’t we escape hands-on cloud operations work to unlock software development nirvana (aka frictionless, faster development and deployment processes)? Two concepts have recently come into vogue in reducing friction between developers and their cloud infrastructure: NoOps and ZeroOps. It’s the other constant.

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

30 Day Leadership

OCTOBER 10, 2023

22:24 - Creating a positive social contract - Cameron shares the importance of establishing a social contract when starting a new team or working with a group of people. The cost of not consistently developing your leadership skills is enormous. The cost of not consistently developing your leadership skills is enormous.

Leadership 52

Leadership Outsourced Development B2B Communication 52

Sales Hacker

SEPTEMBER 11, 2020

Typically this occurs through a funding round that helps foot the bill for things like payroll, research and development, and endless La Croixs (we’ll discuss the various stages of a funding round shortly). Additional growth signals to look out for: Recent leadership hires. It’s no longer just an idea. Website traffic increases.

Outsourcing Services 104

Outsourcing Services Scale Startup Outsourced Development 104