SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Ari : Millions of dollars in lawsuits as an eight person company and you need them to give you an amount of money that’s roughly equal to that.

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 218

Sales Hiring Sales Recruiting Scale Payment Methods 218

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. This episode is sponsored by Outgrow. They had to reinvent themselves.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

Tom Tunguz

OCTOBER 24, 2021

And as Travis mentioned, we’ve had lots of great recent guests, Hollie Wegman, CMO at Segment, Adam, the head of developer relations at HashiCorp, G.C. Her team loved working for her. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

SaaStr

JANUARY 14, 2020

My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. His name is Nate Walkingshaw and he has a book out on product leadership that was recently published, which is an incredible book.

B2B 173

B2B B2C Scale New CTO 173

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 216

Investment Technical Review Part-Time VPE Development Team Review 216

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Bad satisfaction rating” alert so CSMs can immediately reach out to frustrated customers who cite having a poor experience. Who owns it?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. How to build a winning sales team. Developing A Winning Sales Team [16:24]. We can see how many appointments that my team has had, how many emails they’ve sent out.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

BrightBack

AUGUST 19, 2019

Organize your teams around the customer relationship. Leadership in sales, marketing and beyond must be motivated and incentivized to optimize the entire customer lifecycle – not just to close new bookings or upsells and renewals. Here are three ways to grow your business utilizing customer retention.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

ProfitWell

AUGUST 13, 2020

This book is an invaluable read for those building a company or in a leadership position. And how to be vulnerable in a leadership role. Ben also created the Cultural Leadership Fund , connecting the greatest cultural leaders to advance more African Americans into technology. The different types of CEOs. About the author.

Payments 52

Payments SaaS Payments Underperforming Technical Team Payment Methods 52

OPEXEngine

MAY 4, 2021

” Many leadership paths. He started out in the late 1980s researching technology companies for Donaldson, Lufkin & Jenrette, then for Morgan Stanley, and then for Salomon Brothers before jumping to the corporate side as finance head for the online job-search site Monster. “Monthly payments had to be coordinated.

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

Baremetrics

DECEMBER 7, 2023

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business. When a payment comes in, it should decrease.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

OpenView Labs

JUNE 16, 2020

Adjust your pricing model to accept deferred payments for highly-impacted industries. In good times or bad, your go-to-market strategy must change with the demands of your market. A “film review” consists of one person who conducts a call, a second who reports on positive feedback and a third who tracks what needs improvement.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Apply here: [link] Role: Senior Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Robin AI As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy. Answering client questions.

Customer Success 19

Customer Success Underperforming Technical Team Payments Payment Services 19

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? Nick Mehta: I got to say pretty good internet up there on the Italian Alps, so I’m impressed.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Selling to Big Companies. B2B Is Really P2P.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Our team is in Room 111. They were self taught developers. Payments has been around for thousands of years. Dare I say SaaS. Your registration.

Scale 157

Scale Payment Services Payment Methods Sales Hiring 157

SaaStr

AUGUST 12, 2022

But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does. Like if you have a three people in a team, what do you think that is recession proof right now?

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. I think on the plus side, coming into a firm like JPMorgan, we were a 200 person company when we were acquired. The day that acquisition closed, we became a 250,000 person company.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

SaaS Payments 299

SaaS Payments Scale Payment Services Payment Solutions 299

SaaStr

OCTOBER 10, 2019

Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. We give them the superpowers of the developer and the designer. Like they were looking at this existing forums as the online version of lifeless paper forms. Joaquim Lecha | CEO @Typeform. My pleasure.

Scale 185

Scale Scaling Payment Methods SaaS Payments 185

SaaStr

AUGUST 6, 2019

” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. Third parties are developing apps for our platform. What is Tradeshift really? Just like Salesforce, we have a platform.

Payment Solutions 182

Payment Solutions Payments Outsourcing Services SaaS Payments 182

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. There’s a debate about dates : some feel they’re too constraining and that the team should be able to launch the product whenever it’s ready. Few teams put nearly enough effort into onboarding.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Software Review Onboarding 106

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Does it have to be in person? How does he think about the mortality rate of SMBs?

Scale 164

Scale Sales Recruiting SaaS Payments Payment Services 164

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting.

Payments 133

Payments Payment Features SaaS Payments Underperforming Technical Team 133

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership?

Scale 147

Scale SMB SaaS Payments Sales Hiring 147

CustomerSuccessBox

JULY 11, 2022

Such as the conclusion of a project, a poor match, or a firm changing course are considered non-regrettable churn. You may deal with each of these situations by developing a customer offboarding procedure. Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

AUGUST 9, 2019

Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Missed the session?

SaaS Payments 159

SaaS Payments Cloud Technical Review Sales Hiring 159

GetUplift

DECEMBER 12, 2021

It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. I spent years researching the psychology behind purchase decisions and used that knowledge to develop a four step conversion optimization process deeply rooted in emotional marketing. The article was only written to drive website traffic.

Payment Methods 126

Payment Methods Marketing Payment Solutions Underperforming Technical Team 126

Sales Hacker

MARCH 11, 2025

The importance of leadership alignment and transparency during times of crisis. Why executive compensation should align with key business metrics for better team alignment. As a key GTMfund partner, they equip sales and marketing teams with top performers. How to rebuild and regain customer trust after technical failures.

Scale 83

Scale Technical Advisors Sales Hiring Technical Review 83

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)

Scale 116

Scale Sales Hiring Scaling CTO Coach 116