ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Read more on Customer Success industry trends: .

Leadership 98

Leadership Trends Customer Success Investment 98

SaaStr

FEBRUARY 25, 2025

AI Demo Stage SaaStr Annual provides a comprehensive view of the current B2B landscape, emerging trends, and competitive movements. Bringing your leadership team to SaaStr Annual allows for compressed learning experiences that would otherwise take months to acquire. Competitive Intelligence and Market Insights and New!!

Sales Recruiting 195

Sales Recruiting Scale CTO Hire Sales Hiring 195

Buffer Resources

AUGUST 26, 2024

Embrace thought leadership Speaking of thought leadership: building yourself up as a thought leader on platforms like LinkedIn, X, Threads, and beyond is an excellent way to future-proof your career.  Consider discussing industry trends, offering career advice, or sharing lessons learned from your own journey.

Social Media 114

Social Media Trends Branding Engagement 114

SaaStr

NOVEMBER 16, 2020

As G2 currently has 5 million buyers, 40% of which is from Enterprise accounts, Godard started off by sharing a few trends he’s seen, including: . COVID is accelerating buying trends because companies have shifted more rapidly to using digital channels to do their work. Focus on the opportunity and delivering the right message.

Enterprise 258

Enterprise Technical Review Leadership Trends 258

SaaStr

DECEMBER 1, 2024

He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth.

Scale 252

Scale SaaS Company Culture Leadership 252

Sales Hacker

FEBRUARY 7, 2025

The Scaling Stage: Building Market Leadership The scaling stage is where a SaaS company seeks to solidify its position as a market leader. Market leadership requires not only a compelling product but also strong brand recognition, robust customer support, and a scalable infrastructure.

Pricing 112

Pricing Scale SaaS Technical Review 112

SaaStr

FEBRUARY 26, 2025

But like many things my views have evolved "The Rise of CRO: The Challenges of Unchecked Growth" @davegerhardt + @jasonlk pic.twitter.com/VL3S6MAFOw — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) June 11, 2024 Three trends have fueled the rise of hiring COOs and CROs closer to $10m ARR than $50M ARR: Faster Growth.

Sales Hiring 210

Sales Hiring Startup Management SaaS 210

Sales Hacker

NOVEMBER 17, 2022

If you’re looking to move up the ladder into a sales leadership role, your resume is key to getting your foot in the door. In this article, I’ll share my 3 ground rules of resume-writing, cover the parts of a leadership-level resume, and share a sample resume that will help you take your career to the next level. Leadership skills.

Leadership 106

Leadership Sales Recruiting Sales Hiring Sales 106

SaaStr

JUNE 19, 2024

They saw incredible market trends related to QR codes. In 2020, the trend took off when the pandemic hit, and everyone was moving toward touchless. As a founder and startup, you need to be maniacal about researching, talking to, and surveying customers and market trends. Where are trends heading, and where is the market going?

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

SaaStr

MARCH 6, 2023

It can be both costly and exhausting to stay privy to the latest trends and able to predict the next big thing. Three macro trends summarize the recent shifts in B2B sales: Millennial generational shift. The marketplace in 2023 prioritizes emerging technology and instantaneous communication.

Innovation 246

Innovation Sales Hiring B2B Strategy 246

SaaStr

MARCH 30, 2022

The signs that a change is needed can come externally, like a new trend or wave that impacts your product, business, or mission. Empathetic leadership is a foundational principle at Atlassian that has carried through to this day. It’s best to stay at the edge of transformational change to stay ahead. Leading With Empathy.

Scale 274

Scale Sales Hiring Marketplace as a Service Construction 274

SaaStr

JUNE 7, 2023

But the drive and passion remained, and leadership didn’t give up. After the company hit $1M ARR, they began to see a healthy, upward trend. Leadership introduced a high-velocity playbook and refocused the company downstream. Sometimes it can take longer.” The good news is things finally turned around.

Scale 246

Scale Scaling SMB Marketing 246

Sales Hacker

NOVEMBER 29, 2024

Plus, an analysis of the top 75 trending sales AI tools. Reflection across go-to-market trends, but also on the investment front (not to mention community !). Kim’s extensive background also includes leadership positions in Customer Success at renowned technology companies such as Adobe, Qlik, and Symantec.

Investment 113

Investment Technical Review Development Team Review Scale 113

SaaStr

MAY 24, 2024

Lemkin expresses concern about the changing work ethic and loyalty of sales and marketing professionals, observing a trend of multiple job-holding and lack of commitment. Balancing Heads: Sales, Marketing, and Post-Sales in SaaS Leadership Jason Lemkin discusses the importance of balancing sales, marketing, and post-sales in SaaS leadership.

Sales Hiring 293

Sales Hiring Outsourcing Services Technical Review Scale 293

SaaStr

FEBRUARY 23, 2022

Loom leadership believes the async format offers the clearest view of a candidate’s work and skills. The trend that they noticed was that synchronous tools simply didn’t work as well as asynchronous communication. . The candidates are also asked to use async videos to create and present on their own terms.

Scale 273

Scale Company Culture Interviewing Communication 273

SaaStr

JULY 22, 2022

Economic Climate, Customer Behavior, & Market Trends. When it comes to brand awareness, Koehler states that the marketing team must have the trust of leadership and not expect an immediate payoff. In the eye-opening session, these marketing leaders discuss the market pulse, impactful branding, and strategies for the future.

B2C 283

B2C Scale Marketing Sales Hiring 283

Payrix

JANUARY 28, 2025

With decades of experience in payments, Matt provided invaluable insights on emerging trends, regulatory changes, and the future of Embedded Finance. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Clouded Judgement

AUGUST 30, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. A technological shift is exemplified by what happened in endpoint security, where rules-based solutions from Trend Micro and Symantec were replaced by AI-based anomaly detection from CrowdStrike and SentinelOne. Follow along to stay up to date!

Cloud 274

Cloud Venture Capital AI Startup 274

User Pilot

OCTOBER 31, 2024

If your current metrics are not enough, consider revising them by asking yourself: Are leadership and all functional teams in agreement on which metrics matter most? For this, these companies often invest in predictive analytics to anticipate trends, perform experiments, and ideate more features for the product roadmap.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

Intercom, Inc.

JULY 25, 2022

Below, we take a deeper dive into the report’s key data and trends. Discover the top trends transforming customer engagement. The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

JANUARY 9, 2023

Use social media to reach your target audience, engage with them, and keep tabs on industry trends. Encourage your employees and top executives to create thought leadership content, particularly on LinkedIn, to help push themselves and the business forward. . Your social media handles should not only indicate an online presence.

Social Media 246

Social Media B2C Marketing B2B 246

SaaStr

JANUARY 21, 2020

Now you can submit challenges and propose solutions and it will get looked at by myself and my entire leadership team. We look to see if there are trends and then we do sentiment analysis. A solutions-oriented, anonymous suggestion box. Quarterly ENPS service. Every quarter we run an ENPS, employee net promoter score, by department.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Intercom, Inc.

JUNE 1, 2021

Download your copy of the thought leadership paper now. This means that every conversation automatically becomes part of an invaluable database that allows you to tailor and customize your support based on each customer’s requirements and history, as well as recognize trends across the customer experience. Sound familiar?

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Intercom, Inc.

FEBRUARY 14, 2018

You’ll never have to explain the importance of your discipline, nor explain what it is you do, to anyone in the leadership team. Leadership doesn’t understand what it is you do. Our leadership continually talks about our mission, and we have supporting material so everyone can understand it. We understand you.

Sales Recruiting 188

Sales Recruiting Technical Review Leadership Systems Review 188

SaaStr

MARCH 20, 2024

In 2020, 2021 and 2022, the trend in SaaS was to expand hires in sales, marketing, and other resources ahead of actually having the demand to feed them. When you hire a Head of Sales, Demand Gen, or Marketing who thinks they need a team to get going, how do you handle that in 2024 when there isn’t budget to hire more people on day one?

Sales Hiring 300

Sales Hiring Sales Recruiting Scale Headcount 300

Buffer Resources

AUGUST 27, 2024

Here are a few more places to keep on your radar: Email newsletters : Great for timely insights and trends. RSS feeds from relevant blogs : A goldmine for industry news and thought leadership. Social media interactions : Pay attention to what your followers are saying and asking.

Social Media 109

Social Media Systems Review AI Strategy 109

Sales Hacker

SEPTEMBER 18, 2024

A huge thank you to Jason Saltzman and Live Data Technologies for generously allowing us to tap into their data to help surface the latest trends in go-to-market teams at startups. Mid-level roles like Managers, Directors, and Leadership positions tend to have the longest tenures (2.5 to 2 years). to 3 years.

Sales Hiring 125

Sales Hiring Scale Sales AI Search 125

ChurnZero

OCTOBER 8, 2024

Three of the 2024 Customer Success Leadership Study’s key findings suggest not. 2024 marks ChurnZero’s fifth annual report on the top trends in customer success; the largest and most definitive in the industry, with more than 1,000 CS leaders surveyed this year. Download the 2024 Customer Success Leadership Study and find out.

Leadership 59

Leadership Customer Success Compensation Trends 59

SaaStr

MARCH 12, 2022

Three trends have fueled the rise of hiring COOs and CROs closer to $10m ARR than $50M ARR — at least for the fastest-growing SaaS startups: Faster Growth. A VP of Sales is expensive enough. Hiring a CRO who brings in 3 VPs under her/him? That’s a lot of money. But … like many things … my views have evolved.

Sales Hiring 350

Sales Hiring Startup Trends SaaS 350

Sales Hacker

AUGUST 13, 2024

Passionate about customer engagement, her leadership has contributed to Iterable’s success in helping brands like Redfin, Priceline, and Volvo deliver individualized, harmonized and dynamic communications at scale. Emerging B2B marketing trends, including SMS as a core communication channel.

AI Search 123

AI Search AI Sales Recruiting ChatGPT 123

SaaStr

SEPTEMBER 24, 2019

If you told me there was an employment strategy that would improve my company’s employee retention, hiring, and productivity — yet I ignored it — I bet you’d question my leadership. . I find it shocking whenever businesses limit their growth opportunities when the data stares them right in the face.

Business 212

Business Software Engineering Company Culture Retention 212

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. I’ve seen the ‘decisive’ part of leadership cause the biggest problems, typically when a leader waits for better or perfect information.”. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197