ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

JANUARY 14, 2024

A degree in business, marketing, computer science, engineering, and data science can give you the foundation for a typical career path in product management. The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

Intercom, Inc.

MARCH 25, 2021

Jeanne is one of the leading voices on customer-centric leadership. Your leadership style, the way you conduct your business, even the kind of person you are, year after year, will define how you’ll be remembered. This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. The lesson?

VP of Engineering 181

VP of Engineering Scale Business Leadership 181

SaaStr

JULY 25, 2021

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Sales Hacker

OCTOBER 30, 2018

Andrea Austin – VP at Nokia Software | Published Author. Lauren Bailey – Founder and President, Factor 8 | Founder, #GirlsClub. GirlsClub helps women sales reps navigate the tricky path to sales leadership with their management training, mentoring, confidence building, and community.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

Payrix

JANUARY 28, 2025

In this episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis welcomes Matt Downs, President of Worldpay for Platforms, to discuss software-led payments predictions for 2025 and beyond. Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Your connection to your users is the gasoline that fuels the engine of your business. Listen to the full episode above or check out Kayti’s key takeaways below.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JULY 10, 2021

How can you recognize that a VP is great, not just good? As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get best price tickets here!!! This session is particularly fun to look back on. And for good reason. Which role should you hire for first?

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

Valuize Consulting

DECEMBER 7, 2021

To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson. Level Up Your Customer Success Organization.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Sales Hacker

NOVEMBER 24, 2023

Experience is gained over time, and each unfamiliar task is an opportunity for growth.” – Maryna Hradovich (Vice President of Revenue at Semrush ) #5 “ Prioritize career opportunities where you are learning hard skills and have a say in the decision-making process. Happy Thanksgiving weekend to all those in the USA!

VP of Engineering 115

VP of Engineering Outsourced Development Scale Generative AI 115

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. And what a year it has been!

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

NOVEMBER 10, 2023

For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise. This could include speaking opportunities, article or blog post contributions, or other thought leadership platforms. Contract renewal dates.

VP of Engineering 124

VP of Engineering Scale Outsourced Development Benchmarks 124

User Pilot

JULY 25, 2024

Their responsibilities also include collaborating with engineering, design, and marketing teams, creating user stories, and ensuring product features align with user expectations and business goals. They handle smaller projects or contribute to larger ones, working under experienced product managers. Read more on product strategy.

VP of Engineering 94

VP of Engineering Management Market Research User Experience 94

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy. Hayden, welcome.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

SaaStr

JULY 24, 2019

I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. In this session Gillian will walk you through how to build a high performing CSM Team. Want to see more content like this? Join us at SaaStr Annual 2020. FULL TRANSCRIPT BELOW. My name is Gillian.

Retention 160

Retention VP of Engineering Sales Hiring Scale 160

Buffer Resources

DECEMBER 1, 2023

As part of my comprehensive Buffer onboarding — which had me up and running at full speed in a matter of weeks — I was tasked with setting up intro calls with the company executives.    The prospect of sitting down (even virtually) with our CEO and other senior Bufferoos was daunting for a newbie.

VP of Engineering 125

VP of Engineering Part-Time CTO New CTO CTO 125

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

I’m joined, as ever, by our Senior Vice President of Product, Mr. Paul Adams. On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Information that is based on your CS engine’s knowledge of your customers’ needs, value progression throughout their journey, and engagement strength and depth. That’s all. Is it too much?

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

Sales Hacker

MARCH 1, 2024

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels. So, owned media. What is it?

VP of Engineering 92

VP of Engineering Scale SaaS AI Search 92

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer.

VP of Engineering 52

VP of Engineering Leadership Software Engineering B2B 52

30 Day Leadership

JULY 12, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. 5:29 - First leadership position - Craig started out of college as a software engineer.

VP of Engineering 52

VP of Engineering Leadership Software Engineering B2B 52

ChurnZero

DECEMBER 14, 2022

The entries we received were outstanding, exemplifying the power of CS as a revenue-driving growth engine for SaaS and subscription businesses, and the potential of Customer Success software to fuel standout results. “Our We were also hearing from some clients that they wanted more guidance throughout onboarding, as well as more training.”

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Neil Patel

FEBRUARY 4, 2021

He has been recognized as a top 100 entrepreneur under 30 by President Obama and a top 100 entrepreneur under 35 by the United Nations. Team and Leadership at NP Digital. My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. Meet our Co-Founders: Neil Patel and Mike Kamo.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

ChurnZero

MARCH 14, 2023

This is a guest article by Peter Armaly , vice president of Customer Success at ESG , which delivers Customer Success as a Service® (CSaaS). Information that is based on your CS engine’s knowledge of your customers’ needs, value progression throughout their journey, and engagement strength and depth. That’s all. Is it too much?

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

Intercom, Inc.

DECEMBER 20, 2022

Catherine Blackmore , Global Vice President of Customer Success and Renewals at Oracle. Catherine Blackmore , Global Vice President of Customer Success and Renewals at Oracle. In this wrap-up of the year’s best bits, you’ll hear from: Paul Adams , Chief Product Officer at Intercom. Yamini Rangan , CEO at Hubspot.

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Intercom, Inc.

APRIL 25, 2019

As the Senior Vice President of Sales for Pipedrive , she’s currently responsible for building nimble sales teams who drive sustainable revenue. In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

Chart Mogul

FEBRUARY 13, 2025

It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Sales Hacker

MARCH 1, 2018

With the average tenure of a VP of Sales, dwindling, this coaching series is bound to give you a competitive edge. . This is part one of a five-part series to help you develop the sales coaching approach that’s guaranteed to make you an unstoppable sales leader! In the past, all you had to do was chase down your number.

VP of Engineering 111

VP of Engineering Underperforming Technical Team Sales Hiring Sales 111

Sales Hacker

APRIL 8, 2019

This week on the Sales Hacker podcast, we interview Rob Jeppsen , CEO of Xvoyant and host of the Sales Leadership Podcast. We’ve got Rob Jeppsen , CEO of Xvoyant and host of the Sales Leadership Podcast. Before forming Xvoyant around three years ago, he worked at HireVue as senior vice president and general manager.

Scale 106

Scale VP of Engineering Underperforming Technical Team Sales 106

SaaStr

MAY 28, 2019

Director of Customer Engagement, Leslie Lee, Salesforce VP of Community Erica Kuhl and Slack Developer Marketing Manager Elizabeth Kinsey for a session on building communities. Director of Customer Engagement @ Atlassian, Erica Kuhl, VP of Community @ Salesforce. Join Derek Anderson, Co-Founder of Bevy alongside Atlassian Sr.

VP of Engineering 231

VP of Engineering Scale Branding Engagement 231

Sales Hacker

JUNE 9, 2020

So Barrett moved to TravelClick where he became President of the Americas and ultimately found his way to an incredible career at IBM before moving on to TriNet. And so, he ultimately found his way to an incredible career at IBM before a stint at TravelClick where he was President of the Americas. Incredible company. We’re on iTunes.

Leadership 102

Leadership Scale Sales Recruiting VP of Engineering 102

ChurnZero

FEBRUARY 1, 2019

Chris Collins, Senior Vice President and Chief Customer Officer, Ellucian. As Senior Vice President and Chief Customer Officer, Chris Collins drives key initiatives that accelerate Customer Success across Ellucian’s portfolio and serves as a champion and advocate for customers at every step on their Ellucian journey.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Kellblog

NOVEMBER 2, 2023

Or product relative to engineering? With capital scarce and expensive, with companies increasingly trapped in Schrödinger’s startup paradox , and with more startups than ever focused on positive cashflow and The Rule of 40 , it’s safe to say that Silicon Valley is still very much in a cost-cutting mood. Why do we forget this?

VP of Engineering 127

VP of Engineering Travel Underperforming Technical Team Headcount 127

ChurnZero

JANUARY 10, 2020

For Customer Success teams to continue to expand, it’s crucial they have dedicated leadership to rally internal support and fortify their position within the broader organization. . She has a Bachelor’s degree in Electronics Engineering, a Master’s in Computer Engineering, and an MBA from Berkeley.

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

Sales Hacker

FEBRUARY 15, 2022

In this episode of the Sales Hacker Podcast, we have Jamal Reimer , Commercial Vice President at Saama and author of Mega Deal Secrets , a book about the principles that unlock the biggest deals of our career. Today on the show we’ve got Jamal Reimer, the author of Mega Deal Secrets, and a VP of enterprise sales himself.

VP of Engineering 96

VP of Engineering Underperforming Technical Team Scale Enterprise 96

SaaStr

NOVEMBER 19, 2019

Heidi Jannenga | Co-Founder & President @ WebPT. Becky Buckman | VP, Marketing Communications @ Battery Ventures. WebPT achieved 30% market share and transformed an entire vertical with a purpose-built solution in a tech-averse industry. Join us at SaaStr Annual 2020. Nancy Ham | CEO @ WebPT. FULL TRANSCRIPT BELOW.

Scale 186

Scale SMB VP of Engineering Leadership 186