Customer Journey Analytics: Don’t Let All That User Data Make You See The Forest for The Trees
User Pilot
JANUARY 26, 2021
With these insights, the trends in customer behavior become more apparent and companies can get to work on: Fixing a flawed customer experience -Some customer journey analytics platforms use machine learning and artificial intelligence to identify the root cause of CX issues. Source: Indicative.com. Source: WebEngage.com.
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