Market Research Operational efficiency. Sales Recruiting 
SmartKarrot
FEBRUARY 21, 2023
To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.
ChurnZero
JANUARY 13, 2023
Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. Do they have top performers in place who are operating efficiently and driving value? Anita Toth , Chief Churn Crusher.
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