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What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. We could branch out into commercial property management.
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Sales Process Engagement. Metering / Billing / Payment Process. Customer Success-driven Sales. Designing a Sales-to-CSM Handoff that Actually Works. Sales is Part of Customer Success. Orchestrating Sales and Customer Success Alignment. Bad Sales Handoffs Cause Customers to Ghost During Onboarding.
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