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What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. We could translate the software into Spanish. How the hell does that happen?
UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. Slack reached $100M in ARR just two and a half years after launch and Dropbox got to one billion dollar in ARR within ca. eight years. I’ve created a very simple model that illustrates this.
Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.
UIpath, the wildly successful robotic process automation solution out of Romania, is on a similar trajectory. Slack reached $100M in ARR just two and a half years after launch and Dropbox got to one billion dollar in ARR within ca. eight years. I’ve created a very simple model that illustrates this.
Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venturecapital firms, and startup accelerators around the world.
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