SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. Visualize every process from end to end. If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you. Process Visualization.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Ceci Stallsmith – Director of Platform Marketing @ Slack.

Payments 133

Payments Scale Scaling Revenue 133

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. But it then loses real money on onboarding, at -124% margins, and real money on hardware, at -183% margins.

SaaS Payments 290

SaaS Payments Scale Payment Methods SMB 290

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. A billing software is the ultimate solution to your growing business’s complex needs. Sounds like a mountain of work! How do you choose the best one for you?

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Process chargebacks.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

SaaStr

JULY 26, 2022

Get better at onboarding. A lot of churn lurks in poor onboarding. Be very careful about your CAC and other spend metrics if your NRR is less than 100%. Bill.com added payments late, but went deep here and saw NRR shoot up to 110% and then 121%! And measuring it. But it rarely gets enough attention with SMBs.

SMB 363

SMB Churn Payment Services SaaS 363

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? A customer expansion strategy is a playbook for increasing the revenue from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

User Pilot

NOVEMBER 7, 2024

Product demos can be used at various stages in the customer journey, such as on your website to engage potential customers, in email campaigns to nurture leads, during sales calls to provide a “try before you buy” experience, and for customer onboarding to help new users get up to speed quickly. Userpilot comes in handy here.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Chaotic Flow

OCTOBER 8, 2013

Great SaaS product management professionals don’t simply specify features and functions, they create online experiences that satisfy business, professional and personal needs. And in the course of satisfying those needs, they drive revenue growth by pushing the three fundamental SaaS growth levers.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

User Pilot

FEBRUARY 14, 2024

What are the best Salesforce integrations in 2024? TL;DR Salesforce integrations connect the CRM with other platforms to enhance functionality, streamline operations, and improve data sharing. There are only a few native integrations but Salesforce hosts over 2,500 apps on the Salesforce AppExchange.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. How do you add payment processing capabilities to your software? What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

FastSpring

AUGUST 11, 2020

15% of people who shop online now pay for at least one subscription and nearly 90% of businesses are looking for ways to adapt their online payment platforms so they can handle recurring subscription payments. In this comprehensive guide, we’re going to take a deep dive into: What is subscription revenue?

Payment Features 113

Payment Features Payments Payment Methods Subscription 113

FastSpring

JANUARY 10, 2023

Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Reconciling payment with accounts and remitting sales tax, GST, and VAT. The second factor to consider is whether or not the solution was built for your type of business.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Incredo

JULY 14, 2019

The subscription pricing model is a business model in which a customer pays a recurring fee on a regular basis (weekly, monthly, quarterly or annually) to use a service or product. That means a company generates revenue on a regular basis based on how many customers it has and what subscription plan they choose. Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Stax

JANUARY 29, 2024

In today’s fast-paced business landscape, efficient and seamless payment processing is paramount to your bottom line. As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Learn More What is a Billing Platform?

Stax 88

Stax Payments Payment Services Payment Features 88

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. You should consider factors like integration capabilities, user experience, scalability, and pricing structures, to ensure a seamless and cost-effective payment process.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

Baremetrics

AUGUST 22, 2021

Subscription revenue can be defined most simply as a model which generates income from customers through recurring fees that are paid at regular intervals. These can be weekly, monthly, or annual payments. Before we get into the more complicated stuff, let’s consider the difference between earning revenue and collecting revenue.

Payment Features 90

Payment Features Payments Subscription Revenue 90

Stax

JANUARY 17, 2024

Automated Clearing House (ACH) payments are a type of electronic bank-to-bank payment system in the US. Unlike payments facilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). Let’s get started.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Make the onboarding journey enjoyable by providing clear instructions and guidance.

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Casey Accidental

FEBRUARY 22, 2024

Most marketplace founders and leaders intuit this over time, so they obsess over growth metrics. In the SaaS-like network model, the supply is in charge of generating the majority of the demand, and the product acts as mainly a fulfillment or monetization vehicle for the supply.

Payments 116

Payments SaaS Payments Scale Payment Methods 116

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Onboard new customers. Metrics for championing and improving proactive support.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Baremetrics

NOVEMBER 2, 2021

To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. What is a business metric? Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1. Table of Contents.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Because word-of-mouth for us is actually much bigger fuel than the revenue that we’re collecting or churning or dropping or whatever.”.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. We cover how our one-click integrations work, how to set them up, and which apps Userpilot integrates with.

Payments 98

Payments Technical Review SaaS Payments Payment Solutions 98

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding?

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

User Pilot

NOVEMBER 27, 2023

Tracking revenue on a spreadsheet is easy, but understanding the underlying factors influencing revenue growth rate is a different ball game. As you read on, you will learn: How to properly define revenue growth. Related metrics that impact your revenue and how to use the insights to turn your product into a growth engine.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Baremetrics

SEPTEMBER 15, 2021

Revenue Performance Management (RPM) is when a company monitors its revenue performance, tracks how revenue is affected by strategic decisions, figures out revenue drivers, and then optimizes operations to drive revenue growth. RPM isn’t easy—and tracking all your metrics just makes a difficult job harder.

Payments 97

Payments Revenue Payment Services SaaS Payments 97

User Pilot

APRIL 3, 2024

Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth. Choose the right monetization model that aligns with your product’s value and user payment willingness. Pricing model for Userpilot.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. Use the wealth of data you have on your customers to analyze your churn metrics. Vinay writes, “The benefit of this was huge!

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Chart Mogul

MARCH 16, 2018

How do you measure mobile app monetization in the context of subscription revenue? Historically, mobile app monetization has largely been about scaling and optimizing ad revenue from in-app purchases (IAP). Today, publishers have a lot more choice when it comes to picking a monetization strategy.

Payments 49

Payments Mobile Payment Solutions Subscription 49

User Pilot

JANUARY 26, 2023

Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are. Loyal customers will return to your brand, make repeat purchases and continue to choose your business over competitors. There are ten metrics you can use to measure customer loyalty.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110