SaaStr

MAY 12, 2022

In the gym scenario, the customer’s payment acts as a deposit rather than a subscription fee. This might look like publishing a public roadmap on your website or hosting pathways for customers to share inputs. . There often isn’t a way to guarantee 99.99% uptime, but neither the sales rep nor the customer knows this. .

Scale 258

Scale Payments SaaS Payments Payment Services 258

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Here’s an example of key goals and metrics to consider.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Payrix

JANUARY 10, 2025

Ian Hillis welcomes David Blair, Senior Director of Product Management at Worldpay for Platforms, on PayFAQ: The Embedded Payments podcast to explore the critical roles of merchant underwriting and onboarding for software providers. This personalized approach not only improves efficiency but also enhances the overall merchant experience.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. Consider the following SaaS metrics important for performance monitoring to ensure your company is operationally strong.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Chaotic Flow

OCTOBER 8, 2013

From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. It is a seamless online experience…if you design it that way! Free trial facilitates product evaluation and shortens sales cycles. Don’t settle for less.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. But I think going to your point, Nathan, what folks miss a little bit is how much crap VCs are digging out of, and that leads to a lot more hard nos. We need this money to get sales and marketing going. You’ve had an exit.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. So, when it comes to comparing platforms, major players like Stripe and Shopify Payments are likely to top your list. Both of these platforms are excellent, particularly for budding startups, but are they the right fit if you want to scale up fast?

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. One, it starts high up in the sales process, right? You need to discover in the sales process. We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. It’s a tough outcome for a team that is working hard to scale well into the nine figures of ARR. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs.

SaaS Payments 278

SaaS Payments Scale Payment Methods SMB 278

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided. In other words, these metrics are more transactional than relational.

Payment Methods 94

Payment Methods Scale Payment Services Sales 94

SaaStr

OCTOBER 31, 2023

But, if you have a founder leading the way, it can be successful. Before Navan, there were different apps for managing expenses, events and meetings, payments, etc. So, he went online and found it for $199 a night and put it on his own credit card. That’s why revenue is only one metric. The “why not” was obvious.

Payment Solutions 276

Payment Solutions Payments Travel Scale 276

FastSpring

DECEMBER 7, 2022

However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. While Chargebee supports several different payment gateways, you have to set up and configure each one. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

SaaStr

NOVEMBER 16, 2022

.” So what are maybe one or two things you want to give as advice to founders who are doing sales in the very early stage, the first couple of million ARR, that you feel are super useful in that stage in kind of trying to develop that, I think that sales muscle, if you will. If you don’t have two, who do you hire?

Sales Hiring 268

Sales Hiring VP of Engineering Payment Methods Scale 268

Baremetrics

MARCH 23, 2021

Your payment processor may be an important element of your business. However, with so many of these payment platforms on the market, how are you supposed to choose? While there is a plethora of payment platforms to consider, Stripe and PayPal should be at the top of the list. After all, it plays a big role in how you get paid.

Payment Methods 93

Payment Methods Payment Services Payments Merchant Services 93

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Daniel, you grew to 3 million in ARR before you hired a VP of Sales. Daniel : We followed a lean start up approach to building our sales process. An engineering team and the sales team was me with a laptop.

Sales Hiring 269

Sales Hiring Sales Recruiting Scale Payment Methods 269

Neil Patel

NOVEMBER 20, 2020

Dropshipping is a popular method for building an e-commerce empire. This post covers the basics of dropshipping and the 11 best dropshipping tools to maximize this fulfillment method’s benefits while minimizing the drawbacks. Using the dropshipping model, your store markets a third-party’s (a wholesaler or manufacturer) products.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. To this day, Rohini continues to cold-call customers.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

FastSpring

JANUARY 10, 2023

Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Reconciling payment with accounts and remitting sales tax, GST, and VAT. Recurly: Easily Integrates with Multiple Payment Gateways. Case Study Examples. And much more.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

Intercom, Inc.

NOVEMBER 27, 2019

It requires thinking at a different scale. “The reason why businesses grow is they’re in a great market” It’s this approach to scaling their business that has enabled Paddle to achieve 2475% revenue growth over the last four years. . Product, marketing, and sales are table stakes for growth. That kind of growth?

Payments 186

Payments Scale Revenue SaaS Payments 186

Neil Patel

JULY 12, 2021

For example, brands could create an automatic lead generation funnel that gathers an email address, sends a recorded demo, then invites the prospect to schedule a live demo. Basically, it makes personalized messages simple. Generate Leads, Close Seals, and Manage Your Pipeline on Auto-Pilot With HubSpot.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Should you hire salespeople in order to call your leads? So, hire salespeople to close leads.

Scale 249

Scale Sales Hiring SMB Payment Services 249

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. You should consider factors like integration capabilities, user experience, scalability, and pricing structures, to ensure a seamless and cost-effective payment process.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. As MoR, we take on transaction liability for you, meaning we: Collect and remit the right amount of sales tax, VAT, and GST for you. We take the lead on audits.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

Baremetrics

FEBRUARY 11, 2022

Shopify Checkout is Shopify’s native payment gateway. Shopify Checkout supports both sides of a transaction: customers submit an order request, input payment details and select a shipping option, and merchants choose to accept or query the order through a centralized system. Close rate High customer satisfaction equates larger sales.

Payment Methods 98

Payment Methods Merchant Services Payment Services Payment Solutions 98

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As We do less than 1% of our business in Croatia, so it’s not really a big market for us,” added TestDome’s head of customer success and sales Igor Novosel. “We Here’s why.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Neil Patel

DECEMBER 14, 2020

You need a website that’s reliable, flexible, and adapts to your needs. You need to spend your time focusing on your business rather than worrying about your website. For example, you might be launching an entirely new venture but have detailed plans to grow quickly and need a website that can easily scale with you.

Payment Methods 144

Payment Methods Cloud VPCs (Virtual Private Cloud) Scale 144

Neil Patel

FEBRUARY 19, 2021

Micro-influencers are helping drive sales, especially in niche markets. Let’s take a look at what’s in store. Low-Code Websites. Mobile apps and e-commerce stores are big business. billion people use social media apps, and 77 percent of internet users ages 16-64 buy something online each month.

Entrepreneurship 144

Entrepreneurship Payment Methods Trends Payment Services 144

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 229

Sales Hiring Scale Payments Cloud 229

Intercom, Inc.

APRIL 7, 2020

Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure. At ecommerce fulfillment platform ShipBob , the team is working hard to keep their merchants updated on their business continuity plans, both via in-app messages and through email.

Payment Methods 217

Payment Methods B2C Merchant Services Payment Solutions 217

FastSpring

SEPTEMBER 2, 2020

When you’re trying to decide how to scale your business and how to calculate profits, there are tons of metrics out there you can use. In fact, it’s easy for businesses to get overwhelmed by metrics and not know which ones to prioritize. This metric? Hubspot Focused On LTV to Scale Its SaaS Company.

Scale 148

Scale Payment Methods Payments SaaS Payments 148

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Vicki, if you’d give us your intro. Vicki Lin : Great. Thank you Ceci.

Payments 124

Payments Scale Scaling Revenue 124

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. It can also appear on websites that have similar content and keywords to your business. Sales will always be a top priority.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 209

Sales Hiring Sales Recruiting Scale Payment Methods 209