Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., They don’t.

SaaS Payments 278

SaaS Payments Metrics SMB Payments 278

Payrix

JULY 17, 2024

How to implement a software payment solution to elevate your business management platform The software industry has always had the reputation of advancing at breakneck speeds. In recent years, many have discovered the value of Embedded Payments to elevate that experience.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

SaaStr

SEPTEMBER 22, 2021

IPO behind them, we can take a look behind its metrics. And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. With gross margins of only 21%, is Toast really a software company? Mediocre margins in payments.

Payment Methods 325

Payment Methods Payment Solutions Payments Cloud 325

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. If you want to offer more payment methods around the world, don’t miss this episode of Growth Stage.

Payment Methods 159

Payment Methods Payment Solutions Payments Merchant Services 159

Subscription Flow

OCTOBER 16, 2024

In today’s fast-tracked financial landscape, billing software has become a need. Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. A billing software is the ultimate solution to your growing business’s complex needs.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. The payback period metric doesn’t capture the difference in the quality of the revenue/cash collections.

Sales Hiring 352

Sales Hiring Scale Payments Payment Solutions 352

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. There was a new emphasis on building software for people. That’s why revenue is only one metric.

Payment Solutions 282

Payment Solutions Payments Travel Scale 282

FastSpring

JANUARY 10, 2023

There are tons of monthly recurring billing software solutions available, so it can seem difficult to determine which one is right for your business. Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Table of Contents.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

USIO

APRIL 22, 2024

One pivotal yet often overlooked area is payments. Integrating efficient payment systems along with offering revenue share will significantly impact a SaaS company’s revenue streams and overall expansion. In fact, Usio powers many other payment providers via a white-label solution.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

Tom Tunguz

AUGUST 26, 2020

Asana builds productivity and task management solutions. In this analysis, I’ve compared the metrics of the two companies at the time of IPO. However, Asana’s cash flow margin from operations is 13 percentage points better, meaning customer pre-payment terms from customers and cash collections may be superior.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. MRR, obviously. We talked about churn.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Buffer Resources

AUGUST 13, 2024

HypeAuditor Best full-cycle influencer marketing tool HypeAuditor provides a comprehensive solution for brands looking to manage all aspects of their influencer marketing campaigns, from influencer discovery to detailed performance analytics. Pricing: Free plan available; paid plans start from $89/mo with a free trial.

Payments 111

Payments Branding Merchant Services Payment Methods 111

How To Buy Saas

DECEMBER 20, 2024

Most SaaS businesses prefer to manage their accounting processes through cloud-based software solutions, but even for that you need to know the nitty-gritties of SaaS accounting. In this blog, we will cover all of these and provide the best solutions to some common challenges as well.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Neil Patel

DECEMBER 13, 2020

Everyone I work with uses document management software, and you should too. Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. The Top 5 Options for Document Management Software.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

SaaStr

JULY 31, 2020

Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . Here are just some of the metrics: Cold calls have dropped 20% overall. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . The funding comes at a point when Chorus is in the hypergrowth mode.

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

SaaStr

MARCH 23, 2023

Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management. Greenhouse is the hiring operating system for people-first companies.

Payment Features 246

Payment Features SaaS Payments Payments Payment Methods 246

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. Are you growing net new customers at least 20% a year? HubSpot is, and Toast is as well. #2.

Scale 301

Scale Payment Methods SaaS Payments Payment Solutions 301

SaaStr

JANUARY 12, 2023

Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management. It is available now on macOS, Windows, iOS and Android.

Payment Features 54

Payment Features Payment Services SaaS Payments Payments 54

FastSpring

APRIL 23, 2024

The company handles transactions for sellers of digital products, providing the infrastructure for global online payments while taking responsibility for tax collection and remittance, fraud prevention, and other aspects of the checkout process. It’s a capable solution, but by no means is Paddle a universal, one-size-fits-all option.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. This decision impacts everything from compatibility with existing systems to security features and customer support.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

Neil Patel

NOVEMBER 29, 2020

Adopt the best call center software and you will outfit your teams with the tools they need to communicate effectively. Forget about the requirements of a physical office space, infrastructure, or even a business phone system. Modern call center software is all you need to get up and running. End of story. Calling Capabilities.

Payment Solutions 144

Payment Solutions Software Review Payment Methods Software 144

Payrix

APRIL 17, 2024

You’ve decided to offer Embedded Payments to your customers. Adding Embedded Payments gives you an exciting opportunity to grow your business and solve real pain points for your customers. However, to capture success you’ll need to promote your new payments offering with customers and prospects.

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

FastSpring

DECEMBER 9, 2022

SaaS billing software automates one or more of the various aspects of the recurring billing process — payment processing, fulfillment, dunning, and more. You’ll still need a separate solution for payment processing, taxes, chargebacks, and more. 3 Subscription Management Software. 3 Payment Processors.

Payment Services 147

Payment Services Merchant Services Payment Methods SaaS Payments 147

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. . It includes: Live chat.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

NOVEMBER 14, 2024

This metric helps SaaS companies track the effectiveness of their expansion efforts. What metrics should you consider? In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. Technographics, like operating system or device type.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Payrix

MAY 14, 2024

When it comes to software, success doesn’t hinge on innovation alone. No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

MAY 29, 2019

About Claire Hughes Johnson… Sitting at number two on the list, Claire was the most steadily popular across all our metrics. Stripe’s software allows its customers to make and receive payments by providing the technical, fraud prevention and banking infrastructure to operate online payment systems.

Payment Methods 250

Payment Methods Payment Solutions Payment Services Banking 250

User Pilot

NOVEMBER 7, 2024

Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms. Choose the right interactive demo software : There are tons of tools out there, and deciding which one to use can be challenging. Userpilot comes in handy here.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. This article will cover everything you need to know about Click to Pay, including its history, how it works, and how you can implement the payment method in your business. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Neil Patel

JANUARY 6, 2021

Customer relationship management (CRM) software is designed to help companies with that exact goal. My guess is that it’s because CRM software has a reputation for being massive, expensive, and really challenging to use. In fact, there are dozens of CRM software solutions that small businesses can start using this afternoon.

Payment Solutions 144

Payment Solutions Software Business Scale 144

FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Selling Software Internationally With FastSpring Croatia is a relatively small country with a population of only 4 million people. “We Here’s why. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

SaaStr

NOVEMBER 10, 2022

Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management.

Payment Features 257

Payment Features Payments SaaS Payments Payment Solutions 257

Neil Patel

DECEMBER 23, 2020

Interested in customer relationship management (CRM) software that’s free forever? I’ve picked out the top five free CRM software products on the market. Let’s run through the important considerations that go into picking the right free CRM software on the first try. The Top 5 Options For Free CRM Software.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. BPM software helps organizations of all sizes streamline operations and minimize waste. If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Subscription Flow

MAY 10, 2024

To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. According to a 2023 360MatchPro study, revenue from one-off donations decreased by 12% in 2022, while monthly charity payments rose by 11%.

Payment Solutions 105

Payment Solutions Payment Methods Payments Payment Services 105

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. Use the wealth of data you have on your customers to analyze your churn metrics. Vinay writes, “The benefit of this was huge!

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146