SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . No doubt, Chorus provides this at scale.

Scale 359

Scale Artificial Intelligence Payments Payment Services 359

Tom Tunguz

NOVEMBER 6, 2021

The contracts are identical twelve month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

Sales Hiring 352

Sales Hiring Scale Payments Payment Solutions 352

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. E.g.,: CAC of < 12 months is Good-to-Great Paying sales reps 25%-30% of what they close is Good A burn ratio of 1 or less is Good These metrics do sort of work, if you have some capital to spend (i.e., It depends.

SaaS Payments 278

SaaS Payments Metrics SMB Payments 278

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. What does this mean for Cloud companies?

Cloud 306

Cloud Payments Software Review Payment Solutions 306

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. So for the audience, cloud giants are turbocharging startup sales, and the predominant reason for this is because they’re fundamentally changing IT budgets at the customers that we’re all selling to. Jabari Norton, VP WW Partner and Alliances, Sumo Logic.

Scale 259

Scale Marketplace as a Service Cloud SaaS Payments 259

SaaStr

JULY 10, 2024

Instructure is one of the leading learning management systems for education with its Canvas product. It was founded in 2008 but took a while to get going, hitting $1m in revenue in 2011 selling to Utah schools — and then scaled from there. That’s the power of compounding revenue in SaaS!

Scale 299

Scale SaaS Payments Payment Services Payments 299

SaaStr

AUGUST 21, 2024

Grew Restaurant Locations 29% Year-Over-Year to 120,000 Perhaps the most important metric at scale. Only 18% of Revenue From SaaS. Shopify and Bill both also get the majority of their revenue from financial fees and transaction fees, not software subscriptions. But Toast even more so, at 18% of revenue.

Scale 301

Scale Payment Methods SaaS Payments Payment Solutions 301

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. If you don’t have the time to watch the whole session, here are the main metrics you should be mindful of. Average Revenue per Customer.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. For many support teams, CSAT, average response time, and time to close are key metrics for assessing support team performance.

Scale 235

Scale Payment Methods Payment Services Scaling 235

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. We’re a cloud content management platform.

Payments 129

Payments Scale Scaling Revenue 129

Intercom, Inc.

NOVEMBER 27, 2019

But those three things are what got Starbucks its first profitable coffee shop in Seattle, not what allowed that shop to morph into an $80 billion business with 30,000 cafes around the world. It requires thinking at a different scale. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up.

Payments 186

Payments Scale Revenue SaaS Payments 186

Intercom, Inc.

NOVEMBER 30, 2021

Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Here’s an example of key goals and metrics to consider. The ability to integrate with other tools in your tech stack. Integrated knowledge base.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. But, if you have a founder leading the way, it can be successful. The “why not” was obvious.

Payment Solutions 282

Payment Solutions Payments Travel Scale 282

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. It’s a tough outcome for a team that is working hard to scale well into the nine figures of ARR. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs.

SaaS Payments 284

SaaS Payments Scale Payment Methods SMB 284

FastSpring

NOVEMBER 14, 2024

As you work to expand your SaaS, software, mobile games, or other digital product business worldwide, having the right payment methods available to global customers is key to ensuring they all feel comfortable purchasing. If you want to offer more payment methods around the world, don’t miss this episode of Growth Stage.

Payment Methods 159

Payment Methods Payment Solutions Payments Merchant Services 159

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Chaotic Flow

OCTOBER 8, 2013

Great SaaS product management professionals don’t simply specify features and functions, they create online experiences that satisfy business, professional and personal needs. And in the course of satisfying those needs, they drive revenue growth by pushing the three fundamental SaaS growth levers.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Gather metrics and view reports on monthly recurring revenue. Fraud prevention and chargebacks.

Payments 124

Payments Payment Features Payment Methods Payment Services 124

SaaStr

DECEMBER 17, 2019

Enter the platform company. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Zach : So in our back end, we’ve integrated with about 10,000 financial institutions in the U.S. Zach : About 260.

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

SaaStr

JULY 26, 2022

Don’t need as much sales experience on sales team. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Be very careful about your CAC and other spend metrics if your NRR is less than 100%.

SMB 363

SMB Churn Payment Services SaaS 363

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. We take the lead on audits. You can also: Create trials of any length.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Reconciling payments, fulfillment, refunds, etc. Process chargebacks.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Intercom, Inc.

AUGUST 27, 2020

From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Over the last 7.5 With a Ph.D. Fighting churn with data.

Scale 211

Scale Payments Subscription Payment Features 211

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. They had to reinvent themselves. It is staggering.

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

Stax

JANUARY 28, 2025

Completing online payments via manual card entry can be time-consuming and off-putting for customers. Research shows that 55% of customers will abandon their cart if they have to re-enter checkout information like credit card details, negatively affecting your business conversion rate. Learn More What is Click to Pay?

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. Schedule a demo to learn how we can help you scale across borders to go farther faster.

Pricing 146

Pricing Payment Solutions Payment Services Scale 146

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. Should you hire salespeople in order to call your leads? So, hire salespeople to close leads.

Scale 252

Scale SMB Sales Hiring Payment Services 252

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 113

Payments Pricing Compensation Scale 113

Baremetrics

MARCH 31, 2021

SaaS and subscription companies like yours need to collect and manage recurring payments at scale. Regular payment gateways like SagePay and WorldPay won't cut it. All the data your startup needs Collecting payments is just one step of effective subscription management. The platform's usage-based pricing (no monthly fees!)

Merchant Services 98

Merchant Services SaaS Payments Payment Services Payment Features 98

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. Use the wealth of data you have on your customers to analyze your churn metrics. Vinay writes, “The benefit of this was huge!

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Intercom, Inc.

MARCH 31, 2021

Today, customers’ expectations for fast, personal support are higher than ever – making automation essential for resolving simple, repetitive queries at scale. Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

FastSpring

JANUARY 10, 2023

Checkout (including payment processing and gathering sales tax, GST, and VAT). Handling failed payments and customer notifications. Reconciling payment with accounts and remitting sales tax, GST, and VAT. The second factor to consider is whether or not the solution was built for your type of business.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

User Pilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. Sales funnels, on the other hand, aim to nurture qualified leads through the sales process and close deals as soon as possible.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103