Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

Totango

MAY 15, 2019

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Use the right customer success metrics. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Customer Lifetime Value 92

Customer Lifetime Value Enterprise Product ROI Customer Success 92

Totango

MAY 23, 2019

To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. Upsells Happen Every Day.

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

Totango

APRIL 28, 2021

In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business. Use the right customer success metrics. Use the Right Customer Success Metrics. The customer success metrics you should monitor include: How engagement affects revenue.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value.

Customer Lifetime Value 69

Customer Lifetime Value Outsourced Development Product ROI Enterprise 69

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Interact with existing customers to identify pain points, prioritize business opportunities, and productize solutions to ensure customer success.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Totango

JULY 16, 2019

Instead of capturing the bulk of customer value at the initial sale, digital companies now rely on an ongoing process of renewal and upsell that can potentially continue for years. Track the Right Metrics. By focusing on metrics that closely influence business outcomes , you can better provide value.

Customer Lifetime Value 48

Customer Lifetime Value Outsourced Development Product ROI Enterprise 48