Totango

APRIL 5, 2019

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.

Customer Success 77

Customer Success Metrics Customer Lifetime Value Product ROI 77

Totango

MAY 23, 2019

Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. Product ROI: What do your business success metrics tell you about the ROI a customer is enjoying? Satisfaction Metrics: Any customer feedback on your product is gold.

Customer Success 78

Customer Success Product ROI Enterprise Metrics 78

SaaStr

FEBRUARY 7, 2020

Given the wide variety of vendors and software that CIOs have to really engage with? Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership.

Scale 216

Scale Underperforming Technical Team Investment Sales Hiring 216

CustomerSuccessBox

NOVEMBER 24, 2021

ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. The software does exactly that! 7 ways to prove customer value.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Customer Success Branding 52