SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . hiring in-house talent). Expanding into new sales channels is a common growth play.

Merchant Services 202

Merchant Services Scale Technical Review Sales Hiring 202

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. Finding the right on call process. The history of on call at Intercom.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. Obviously, I can’t imagine a chief executive not having loss of sleep over building a management team. Mallun : Sure.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. At the same time, this is an area that has been underserved from a technological solution set.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

User Pilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. It gave me two photos of a smartly-dressed young, white man in a corporate office setting. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Recently, I did a little experiment. Because he is. Again…Why?

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

User Pilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year. Carlos Gonzalez de Villaumbrosia.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Scytale

DECEMBER 3, 2024

Penetration Testing Explained Imagine you hire someone to try to break into your business – not physically, but digitally. Cybercriminals are at the top of their game and they know just how to find those sweet spots. That’s essentially what penetration testing is (aka “pen testing”). Why Do You Need It?

compliance 52

compliance CTO Hire Technical Review Software Review 52

Valerian Tech

FEBRUARY 10, 2023

They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers. Cryptocurrencies have gained popularity due to their potential to offer greater privacy, security, and decentralization compared to traditional fiat currencies. What is a Cryptocurrency Project?

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. So, his insights I find very helpful. Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. This episode is sponsored by Outgrow.

Sales Recruiting 219

Sales Recruiting Development Team Review Technical Review Sales Hiring 219

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. Everybody does support. I think it’s a balance.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Ideas Ryan finds transformative [29:33]. Hiring managers are also just trying to sell as well. And where you were spot on is that this is not a review site. Users come to us all the time and they say, Hey, this company looks awesome.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. They’ll listen to the Functional User and, if convinced, will find the funds.

Part-Time VPE 121

Part-Time VPE Technical Review Forecasting Software Review 121

Intercom, Inc.

FEBRUARY 22, 2022

Hiring and cultivating incredible talent on our Information Security team. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Being part of Intercom’s R&D organization also has other advantages. Continuous risk management.

Data 118

Data CTO Hire Technical Review Scale 118

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. How to find advisors when you’re a CEO [22:32]. But I always believe that at the core, I always believe that this problem could be solved through that application technology. It really lended itself to being this new category, this post signature type of contract product.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

Unbounce

MAY 19, 2020

If your product offers an immediate solution to the challenges of the new normal, you may also want to place that message front and center on your website. Unbounce wants to support you as much as we can during this uncertain time. Find a little humility. Using More Empathy in Your Existing Assets. Falling back on cliches.

New CTO 145

New CTO Branding CTO Social Media 145

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan: Because, at that time, we really needed a product. Welcome Eric.

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . Source: 2022 OPEXEngine BenchmarkEngine™. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. This is why, when it came time to shift from a transactional to a subscription pricing model, our team at Hired didn’t hesitate for a moment. Customers called us.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Payrix

OCTOBER 1, 2024

The acronym stands for Payment Card Industry Data Security Standards, which are the technical and operational standards that various players in the payments value chain, including card issuers, banks, processors, acquirers, merchants, and service providers, must adhere to. There’s 64 new requirements in total. What is PCI DSS?

Payment Services 113

Payment Services Merchant Services Payments compliance 113

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Why You Need to Review Your Pricing Strategy Today (and How to do it Right). Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. Find out here.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OPEXEngine

NOVEMBER 11, 2020

Drive new levers of growth. Through this work, it can drive new revenue opportunities. A health scoring system helps prioritize customer interactions, so your CS team can be more strategic with their time. But then you’re relying on technology to answer questions that you need to be able to answer yourself.”.

Startup 91

Startup Scale Systems Review Technical Review 91

Upscope

JANUARY 5, 2020

My really crude definition : When I come across a new product I tend think "Wtf is this? They built an engine to find the customers that loved their product, find the features they really liked and then built their value messaging around it. Is sending and receiving mails a new shiny technology?

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

Audacix

JULY 18, 2022

Rationalise your tech stack: reign in your teams' propensity to collect the latest and greatest tools and ask them to decide on those components of their technology stack that are absolutely critical to delivering measurable business outcomes. This is a great time to share these learnings across team and functional boundaries.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Find innovators (10:36).

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

Frontegg

NOVEMBER 4, 2021

PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. Despina is one of the most proactive and inspiring PLG experts you can find today. Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Let’s begin. 5 – Keiran Flanagan.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. Seed Stage Round Dynamics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. You’ll save time and money in the long run.” A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Since then, its culture code has been viewed more than 4 million times. Chances are, that plan will fall short on actually retaining and recruiting top talent. The hard answer is no.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Crafty CTO

APRIL 12, 2020

I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. One anecdote I heard recently: an agile expert convinced a company to pay him $2K per head to train every single employee in their technology organization in Scrum. The Basecamp guys have been busy lately.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. When the jungle tears itself down and builds itself into something new. Once burned, twice shy. But … AI’s not like crypto. Drill down on crypto? When the rules of the game change.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Recently, the Stone Brewing Company filed a lawsuit against Keystone Light claiming their new branding—the word “stone” prominently on the front of their packaging—was confusing customers. Finding competitive landscapes.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. When you’re just starting out, this information can be difficult to find. That’s what makes subscription sales so difficult. Customer knowledge.

B2C 52

B2C Payment Features Subscription Payments 52

Crafty CTO

JULY 21, 2023

This time, I suppose Meta learned the lesson and preempted the leak. Another innovation explosion appears to be underway; already Llama 2 derived models are near the top of the HuggingFace Open LLM Leaderboard , and new Llama stories are still on the first page of Hacker News.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. A lot of times as founders–especially technical founders, engineers, product people–believe if we build this awesome feature that solves your pain point, you should come and use it. You need a lot of education.

Startup 52

Startup Scale CTO Hire Outsourced Development 52