Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We all know and could name several successful B2C and B2B companies. He had a sense for it. He saw something.

B2B 173

B2B B2C Scale New CTO 173

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Another good example is from my own personal experience at my last job at Stripe.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Putting prices online seems to be a SaaS entrepreneur’s worst nightmare.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. Who is this person?

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Reduce failed payments. QuikNode has customers all over the world.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. The biggest, in August, we turned 10.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. Angus is an amazing person — he never went to college. In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. Show Introduction [00:09].

Payment Methods 63

Payment Methods Scale CTO Coach SMB 63

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Unnecessary revenue leakage occurs through failed and delinquent payments.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. The definition of CTO is so broad and that’s what I like about this role! What is the biggest challenge?

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Sales Hacker

JUNE 12, 2020

First strategy here is to build the relationship on a human level , and I think one element of that is you’ve got to get in person. It doesn’t always have to be in person, but at the very least you’ve got to utilize video and you’ve got to utilize personal charisma and you’ve got to build trust with that person.

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Baremetrics was limiting in the sense that they could only analyze their revenue from Stripe, while the team was already using mobile and custom invoicing to bill and collect payments.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Make it your mission.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem.

Sales Recruiting 231

Sales Recruiting VP of Engineering Scale SaaS Payments 231

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. You take as long as you need.

Sales Hiring 229

Sales Hiring Sales Recruiting CTO Hire Scale 229

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. For example, as a lead is nurtured and converts to become a customer, you might need to: Integrate payments (Stripe).

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? And how do you advise founders to think about upfront payment for multi-year deals?

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

It's going to trigger every OCD person that watches this [inaudible 00:00:35]. You've probably become a worse person. You seem like a pretty good person. Is your title CTO? Dharmesh: Yes, CTO. It's the thing that I spend pretty much all of my non-family time, non-personal time on. Sam: Got it. Shaan: Yeah.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

User Pilot

MARCH 30, 2025

You launched a new app, and youre excited to see how its performing. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. So, how do you offer value the moment a new user opens your app? How do you calculate user retention?

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

Scytale

APRIL 14, 2025

Considering the changing workforce dynamics, including remote and hybrid work models, their preferred learning methods, and their ability to retain knowledge are vital in designing effective SAT programs. Sure, you may get away with implementing a SAT program that ticks off the right boxes in obtaining a certif ication.

Technical Review 40

Technical Review Payment Services Cybersecurity Systems Review 40

Scytale

APRIL 9, 2025

With cyber threats, data breaches , and new compliance rules popping up all the time, how do businesses keep their data safe? If youve ever experienced downtime on your website, you know how frustrating it can be when things arent available as they should be. Ever wondered what makes a companys data security stand out?

Technical Review 52

Technical Review Payment Services Data Payment Solutions 52

Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 83

Scale Technical Advisors Sales Hiring Technical Review 83

Sales Hacker

DECEMBER 10, 2024

52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46) 57:57) The effectiveness of in-person field events and road shows. (52:25)

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 155

VP of Engineering CTO Hire Technical Review Sales Hiring 155