SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 263

Payment Methods Merchant Services Scale Payments 263

SaaStr

NOVEMBER 11, 2019

Wade Foster is Co-founder and CEO of Zapier, a SaaS company that allows users to integrate web applications they use. At the time the duo had founded Pagar.me, a payment processor. Deep Dive Session: “How to make legal part of your strategic revenue team” Gitlab VP of Legal Jamie Hurewitz. The Deep Dives ??.

Payment Services 113

Payment Services CTO Hire Payments New CTO 113

CloudGeometry

JULY 8, 2021

Interest payments accelerate faster than you realize. What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Bottom-up cost transparency is a key feature of any public cloud platform.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

FastSpring

DECEMBER 22, 2020

On average, our customers’ revenue grew by nearly 20% relative to 2019. As such, we increased our investment in Product Development far in excess of any other business investment in 2020, as part of a two-year plan to approximately double our Product Development team’s size. We added three new executives to our team.

Payment Methods 116

Payment Methods Payment Services Payment Solutions Payments 116

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Selling has changed since Predictable Revenue was published. Here comes the problem with the Predictable Revenue playbook.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Baremetrics

MAY 4, 2020

And if you’re not careful, it can slowly eat away at your revenue and bleed your company dry. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. dunning emails) to customers when their payments fail is your best bet at recovering that lost revenue.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Reduce failed payments. Best of all, it integrates easily and quickly. “We

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. As a result, we could not collect as many data points as we do for our SaaS napkin. Market Characteristics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

SaaStr

MARCH 3, 2020

So if you need to wait longer, if you need to prepare your board for a longer process, don’t just check the box because the board told you to. Don’t just check the box because the retained search firm wants to get the second half of their payment. QUESTION 4: Comp range in OTE as a function of your current revenue.

Sales Hiring 226

Sales Hiring Sales Recruiting CTO Hire Scale 226

ProfitWell

JANUARY 2, 2020

Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. One of the best examples of this type of sales is Netflix—its pricing strategy paved the way for many modern subscription platforms. Contract length.

B2C 52

B2C Payment Features Subscription Payments 52

ProfitWell

SEPTEMBER 5, 2019

Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users. After all, the only way to crack the subscription growth code is to understand businesses at the deepest level, and we never wanted to do this alone.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. The process to change price points can’t happen in real-time.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. What does your role as the CTO entail? You wear all hats as CTO. Sometimes I’ll wear a strategic hat when I’m building out the technology or business roadmap.

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Sales Hacker

JANUARY 21, 2020

Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. We were part of the office of the CTO.

Payment Methods 61

Payment Methods Scale SMB CTO Coach 61

Outseta

OCTOBER 15, 2018

And the companies choosing the independent path are not all hipster led lifestyle businesses choosing nobility over bankroll and operating with a chip on their shoulders. Perhaps worse yet, long tenured employees of the company began leaving, saying the new focus on growth “didn’t feel Wistia.” They were doing $4.6M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? I demand payment upfront. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before?

Enterprise 79

Enterprise CTO Hire Startup Technical Cofounder 79

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Make it your mission.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Stax

AUGUST 14, 2024

Experienced payments and sales executive joins Stax leadership team to drive accelerated growth for Stax Connect and embedded payments. Stax Payments , Inc., a leading payment technology provider, has appointed Jeremy Krahl as the SVP, ISV Business Development. and Canada.

Payments 88

Payments Stax Payment Solutions Payment Services 88

Stax

FEBRUARY 20, 2024

Stax Payments , a leading payment technology provider, has appointed Mark Sundt as Chief Technology Officer. As CTO, Sundt will accelerate the delivery of new products, features, and functionality that unlock and drive increased value for Stax customers and partners. To learn more about Stax, visit staxpayments.com.

CTO 88

CTO Stax Payments Merchant Services 88

SaaStr

APRIL 18, 2019

Join G2 Crowd CEO Godard Abel for a session on the secrets to the top-rated vendors on G2Crowd, AppExchange, and other platforms. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And by 2003 we were almost out of business. Join us for SaaStr Annual 2020.

Sales Recruiting 227

Sales Recruiting VP of Engineering Scale SaaS Payments 227

Stax

AUGUST 19, 2024

Risk and fraud executive brings over a decade of experience to elevate processes to drive more frictionless experience for merchants and partners. Stay Payments , a leading payment technology provider, has appointed Valentin Neiconi as Chief Risk Officer. He also serves as part of Visa’s Risk Executive Council. and Canada.

Merchant Services 88

Merchant Services Stax Payments Payment Services 88

SaaStr

DECEMBER 13, 2019

Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company. And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role?

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. The first few dozen courses that we published on the platform were authored by the Pluralsight co founders. Then something really interesting happened.

B2B 173

B2B B2C Scale New CTO 173

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. Because the temptation is always once you start having customers and revenues are growing, things like that, is just to kind of, what we call drag the spreadsheets. So I've had product in there, I've had platform in there, but on that thing, whatever it is I'm working on.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. Because the temptation is always once you start having customers and revenues are growing, things like that, is just to kind of, what we call drag the spreadsheets. So I've had product in there, I've had platform in there, but on that thing, whatever it is I'm working on.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

SaaStr

JUNE 28, 2022

While startups have ups and downs, if you tell the VCs you’re going to hit $250,000 in revenue this month … make 100 percent sure you hit that projection. At least, just that one month during the funding process. A charismatic CEO is able to get investor excited, but the CTO, and/or the rest of the team is just weak.

Finance 294

Finance Technical Review CTO Hire New CTO 294

Sales Hacker

DECEMBER 10, 2024

Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) 29:06) The importance of sales playbooks and codifying the sales process. (35:30) Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) It’s all transactional revenue.

Scale 112

Scale Sales Hiring Scaling CTO Coach 112

Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 78

Scale Technical Advisors Sales Hiring Technical Review 78

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. How has Peter found the transition from CTO to CEO this time? ” Or, “Every lamb chop came from New Zealand?”

VP of Engineering 150

VP of Engineering CTO Hire Technical Review Sales Hiring 150