SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. ” — Ankit Sindhi, Founder, Spurt.

CTO Hire 328

CTO Hire Sales Hiring New CTO CTO 328

SaaStr

MARCH 7, 2021

5/ Moving from CTO-led -> VPE-led dev team. Most of us hire a VP of Engineering to take over from our CTO because we see the CTO is getting burnt out, or has trouble building a dev team > 8-9 folks, or gets disinterested in solving technical debt, bugs, etc. Be present, maybe even be everywhere. More here.

Part-Time VPE 299

Part-Time VPE Sales Recruiting Sales Hiring Scale 299

SaaStr

JULY 13, 2023

At this year’s SaaStr Europa, Jason Lemkin, CEO and Founder of SaaStr, took the stage to answer the audience’s most pressing questions about the present and future of startups. It’s too much to learn on the fly for most new VPs of Sales. Q: What Do You Think About Specialization In This New Era Of Efficiency?

CTO Hire 242

CTO Hire Sales Recruiting Sales Hiring Scale 242

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

SaaStr

MAY 8, 2019

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. About Tom… Tom Bogan is number seventeen on our list with highest marks in attendee interest in both the session but Tom as a presenter. Keep your eyes peeled as we unveil the list and a bit more about your favorite leaders.

CTO Coach 30

CTO Coach New CTO CTO Web Development 30

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. When you cut sales, you’re cutting your present. Also, determine whether you have the right CTO to handle these changes. If they aren’t sure how to integrate AI into your product, ask if you need a new CTO. Let’s jump right in.

CTO Hire 211

CTO Hire Sales Hiring New CTO Venture Capital 211

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. He did a great presentation on how to set sales goals for his team and someone who’s been CRO of Brex from, I think maybe he was the tenth employee. He made a little bit of money.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

Sales Hacker

FEBRUARY 17, 2021

Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. After all, a CTO can’t handhold the entire deal cycle, but they can jump in and provide clarity and an expert voice at critical points. Solution review. Have an action plan.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. We saw inside the company this tension between our classroom business and this new B2C digital business, and we knew we had to make a decision.

B2B 173

B2B B2C Scale New CTO 173

SaaStr

NOVEMBER 11, 2019

When the company was first founded, two of its co-founders, Wade and CTO Bryan were freelancing on web projects and soon noticed a pattern around their clients who were asking for more and more integrations built from one app to another This is where the idea for Zapier was born. The rest is history.

Payment Services 113

Payment Services CTO Hire Payments New CTO 113

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Frontegg

DECEMBER 14, 2021

He likes to optimize and accelerate software development by presenting complex concepts in a simple way. In his personal blog Overreacted, he shares his experience, new trends and features, and explains complicated programming tasks. Ali is also the co-host of the Ladybug Podcast , with new episodes every Monday. #19

Development 130

Development Technical Advisors Web Development Web Developers 130

User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

NOVEMBER 24, 2020

Above all else, Klaus’ support team wants their customers to know that they’re present, they’re working on finding a solution to their problem, and that they’re listening intently to their needs and adapting to meet them. Everybody does support.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important. Are sales at a point where we can justify investing in and learning a new platform?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Payrix

OCTOBER 1, 2024

Historically, PCI compliance focused primarily on card-present transactions, such as those conducted at physical locations like gas stations and restaurants. addresses this shift by expanding its scope to include 64 new requirements that specifically target eCommerce vulnerabilities. There’s 64 new requirements in total.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

APRIL 4, 2019

And the same customer challenges that we were being presented, which was: How do you scale? And what challenge that presented to us was how do we do that quickly. In the last two years there have been so many new services around security, around machine learning that literally did not exist. Who are the new developers?

Cloud 173

Cloud Scale Trends Machine Learning 173

Sales Hacker

OCTOBER 13, 2020

And we’re just collecting and aggregating this data and presenting it in a consumable way. What we present to our users is based on data. What we can present to employers is based on data. So that’s RepVue, that’s our mission. Sam Jacobs : Walk us through the flow. Everything we do at RepVue is based on data.

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Unbounce

JUNE 24, 2020

I mean the sly, step-by-way manner in which new tech slides neatly into your existing stack and subtly reframes the game on you. By presenting customers with content they’re more likely to watch first, Netflix reduces churn. Yosem Reichert-Sweet, CTO, Unbounce. I’m not talking full-on paradigm shifts here. (“We

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

SaaStr

APRIL 16, 2019

The catch was he had just moved his family four kids to New York city. We had no New York city presence. I had my CTO and everyone would be like, “You can’t do this. So, we decided to be flexible and through that we actually opened a New York office. Real connection, but there was a catch. This was a problem.

CTO Hire 178

CTO Hire Travel Underperforming Technical Team CTO Coach 178

SaaStr

NOVEMBER 13, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 225

Sales Recruiting Development Team Review Technical Review Sales Hiring 225

SaaStr

SEPTEMBER 18, 2020

If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. Henry Schuck. And guess what happened to all those mistakes, they were terrible.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

SaaStr

SEPTEMBER 26, 2019

For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. Gaetan Gache t: The fact that you’re new is actually becomes a negative. And we were acting as the CTO of Gap and whatever, another title.

Scale 150

Scale Sales Hiring Sales Recruiting Technical Advisors 150

SaaStock

MARCH 29, 2019

Don’t overextend your resources when testing new SaaS growth ideas. Here is what he writes: Kieran Flanagan , VP of marketing at HubSpot, shared some interesting insights on approaching new ideas for scaling up your business. Here are 10 lessons we extracted from them. Sebastian Lambert, picked this key lesson from Kieran Flanagan.

Scale 103

Scale Sales Hiring CTO Hire Social Media 103

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. For example, before releasing/starting to develop a new feature, we run it by our community first.

Marketing 98

Marketing Social Media SaaS New CTO 98

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. I’m an advisor at some of the best tech accelerators here in New York. I had a weekly meeting with business analysts in which I had to present.

Sales Hiring 94

Sales Hiring Revenue CTO Coach CTO Hire 94

Frontegg

OCTOBER 14, 2020

Presenting: the first pre-built suite of universal SaaS capabilities, enabling SaaS teams to focus on core features, shorten time-to-market and drive user adoption. Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Audacix

JANUARY 1, 2019

You can start with the usual channels for knowledge transfer - ops manuals, mastermind sessions, lunch presentations, etc. After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. Prospecting tool for generating new leads. Nothing is new here. But we do know how online businesses work. Yeah, so?”

Software 75

Software CTO Hire Scale New CTO 75

OpenView Labs

MARCH 17, 2020

Mixmax isn’t the only company that tries to talk new employees out of staying. Zappos famously pays new employees to leave after the first month. You’re going to want this new executive to be around for a long time—hiring mistakes are costly. “Learning” is the new “expertise.”

Sales Hiring 52

Sales Hiring CTO Hire Interviewing Underperforming Technical Team 52

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You know, earlier today we talked about creating a new category. Welcome Eric.

Sales Hiring 145

Sales Hiring Scale CTO Hire Marketing 145

Crafty CTO

JUNE 9, 2024

As I was mulling this, I came across a pair of new Vision examples in the OpenAI Cookbook. That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs.

Data 52

Data CTO Hire Cloud New CTO 52

Upscope

JANUARY 5, 2020

If you want to learn more before getting the book then watch her presentation here on Youtube. My really crude definition : When I come across a new product I tend think "Wtf is this? Is sending and receiving mails a new shiny technology? It has some unique new features, though it's not positioned around those.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128