Lessons Learned Rolling out AI Agents to 16,000+ SMB brands with Gorgias’ CTO
SaaStr
FEBRUARY 5, 2025
The key takeaway is that full automation is the new expectation, and it takes time and resources to build, but the cost will go down with advancements in technology and infrastructure. The models used by the company are changed often, with different steps having different models, and the team tests something new every week.
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