SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Expanding into new sales channels is a common growth play. And, these laws often completely contradict one another. . Mark earned his B.A.

Merchant Services 208

Merchant Services Technical Review Scale Sales Hiring 208

SaaStr

MARCH 7, 2021

This is also one of the least expensive (in terms of hard costs) things you can due to help the company scale in this phase, and beyond. 5/ Moving from CTO-led -> VPE-led dev team. This is pretty well understood today, but was fairly new to me. Get on a jet, at least twice a quarter. More on that here and here. More here.

Part-Time VPE 300

Part-Time VPE Sales Recruiting Sales Hiring Scale 300

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

Scytale

DECEMBER 10, 2024

These policies form the basis of your SOC 2 control list, which auditors review to confirm youre meeting requirements. Scytale streamlined the process by providing expert-driven technology. Access Control Policy: Defines who gets access to what and ensures regular reviews. Our SOC 2 audit preparation was smooth sailing.

Technical Review 52

Technical Review Software Review Systems Review compliance 52

User Pilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

Sales Hacker

FEBRUARY 17, 2021

Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. Third, review the critical areas where reps may need the most support. Solution review. Business case development and IT/tech strategy. Have an action plan.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. G2’s momentum grid takes multiple factors into account including social, web, employee, and review data. The Leading Solution for Startups and SMBs.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. The first line was, ‘With almost three decades in technology,’” he told me. At the same time, this is an area that has been underserved from a technological solution set.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? found in SOC 2 reports.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

User Pilot

AUGUST 17, 2024

Digital transformations often fail due to unclear vision and outdated methods, not team adoption or tech implementation issues. He also organizes ProductCon, a conference that takes place in San Francisco, New York, and London and attracts thousands of product professionals every year. Carlos Gonzalez de Villaumbrosia.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

FastSpring

FEBRUARY 6, 2025

Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Lizzie Mintus (02:21) Yeah, Here’s Waldo is a boutique recruitment firm for the game and tech industry. Why are you looking for a new job? Is it a tech stack they get to work on?

SMB 108

SMB Sales Recruiting Branding Sales Hiring 108

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. As he puts it, “I think that technology should be running the show behind the scenes.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. I’m sure you did a lot of diligence in trying to figure out whether that person would succeed. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing.

Sales Hiring 265

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 265

Scytale

DECEMBER 3, 2024

Together, they create a solid foundation for your security strategy by addressing both technical vulnerabilities and the procedures involved to ensure compliance. This approach helps your business make sure its security posture evolves to handle new threats and challenges, keeping your business ahead of potential attackers.

compliance 52

compliance CTO Hire Technical Review Software Review 52

Sales Hacker

NOVEMBER 16, 2023

No Person is an Island It is rare in B2B sales for a single buyer to make a noteworthy purchase in a vacuum, and according to the Harvard Business Review software purchases greater than $100k involve on average eight stakeholders. Examples: CTO, COO, CFO. Then, we incorporated outreach to these technical buyers into our sales plays.

Part-Time VPE 122

Part-Time VPE Technical Review Forecasting Software Review 122

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Intercom, Inc.

FEBRUARY 22, 2022

“Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives. Evolving security landscape.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 226

Sales Recruiting Development Team Review Technical Review Sales Hiring 226

Valerian Tech

FEBRUARY 10, 2023

They are based on blockchain technology, a decentralized ledger that records transactions across a network of computers. Cryptocurrencies have gained popularity due to their potential to offer greater privacy, security, and decentralization compared to traditional fiat currencies. What is a Cryptocurrency Project?

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . Source: 2022 OPEXEngine BenchmarkEngine™. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Baremetrics

MARCH 16, 2021

This allows anyone building an app that applies blockchain technology to do so by building directly on top of QuikNode’s globally distributed Web3 infrastructure. Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. Table of Contents.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

Baremetrics

JULY 23, 2020

This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. Due to instances like the Cambridge Analytica scandal, there has been a growing unease about the dominance of large tech companies and the possible misuse of data. It ended the day in 31st place with 50 votes.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. And where you were spot on is that this is not a review site. Not only is it hard, but the people with the technical skills and know how to do it, don’t care about sales. Managing a technical team as a non-technical person [24:13].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Payrix

OCTOBER 1, 2024

The acronym stands for Payment Card Industry Data Security Standards, which are the technical and operational standards that various players in the payments value chain, including card issuers, banks, processors, acquirers, merchants, and service providers, must adhere to. There’s 64 new requirements in total. What is PCI DSS?

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Unbounce

MAY 19, 2020

If your product offers an immediate solution to the challenges of the new normal, you may also want to place that message front and center on your website. Slack also uses relatable language like “Let’s review at 1 pm EST,” “Working from home!,” Using More Empathy in Your Existing Assets.

New CTO 145

New CTO Branding CTO Social Media 145

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Today on the show, we’re excited to have Vishal Sunak, the CEO and founder of LinkSquares where he’s responsible for developing strategies aimed at assisting both corporate, legal, and finance teams with the review of their contracts. Show Agenda and Timestamps.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Why You Need to Review Your Pricing Strategy Today (and How to do it Right). Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

OPEXEngine

NOVEMBER 11, 2020

Drive new levers of growth. Through this work, it can drive new revenue opportunities. When a team implements a system at a later stage, they buy some giant tech solution, hoping it will fix all their problems,” says Bryce Delgrande, Manager of Customer Success at Shoobx. This is where tech comes in. “At

Startup 91

Startup Scale Systems Review Technical Review 91

BetterCloud

MAY 3, 2021

Last year, BetterCloud’s new CIO Tommy Donnelly said that he wanted to push a lot of transformation across the organization, particularly around security and technology. Several people across the IT and Security functions here at BetterCloud deserve a round of applause for their work on our new ISO 27001 certification.

New CTO 52

New CTO CTO Technical Review Systems Review 52

OpenView Labs

OCTOBER 11, 2019

At Hired , we help top R&D, engineering, and tech talent find jobs they love. All of this comes together to enable us to deliver our company clients a 60% better response rate to inquiries, and save them an average of 40 to 60 hours for each tech role filled. Recognizing Your Cue – Opportunities and Conviction. No unexpected costs.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Audacix

JULY 18, 2022

Rationalise your tech stack: reign in your teams' propensity to collect the latest and greatest tools and ask them to decide on those components of their technology stack that are absolutely critical to delivering measurable business outcomes. This is a great time to share these learnings across team and functional boundaries.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Could somebody come in and help with a technical conversation?

Enterprise 82

Enterprise CTO Hire Startup Technical Cofounder 82

Frontegg

NOVEMBER 4, 2021

PLG is taking center stage across all SaaS domains due to the benefits it brings to the table. Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Let’s begin. 5 – Keiran Flanagan. 8 – Mickey Alon.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

SaaStr

FEBRUARY 5, 2025

Prompt Engineers Don’t Need to Be Technica l Some of Gorgias’ most effective prompt engineers came from customer service backgrounds rather than technical roles. Their deep understanding of customer interactions and support scenarios proved more valuable than technical expertise when it comes to crafting effective AI responses.

New CTO 174

New CTO CTO Artificial Intelligence Technical Review 174

SaaStr

APRIL 9, 2019

And also, we always prioritize the features requested by our existing customers over the new prospects. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. You know, earlier today we talked about creating a new category. Welcome Eric.

Sales Hiring 146

Sales Hiring Scale CTO Hire Marketing 146