Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Drata recently raised $100 million in venture capital funding, which I believe makes it San Diego’s latest startup unicorn with an evaluation of $1 billion. Don’t skip on automation.

Scale 211

Scale Software Review compliance Technical Review 211

ChurnZero

APRIL 27, 2021

Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . Series A Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

ProfitWell

APRIL 20, 2020

The profitable company has, in the past, raised $175 million in venture capital from firms including Accel Partners and Battery Ventures and was valued at $700 million back in 2015. They'll take you on a deep dive into ProfitWell's Subscription/DTC Market Index, the current environment, and lessons from previous downturns.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

ProfitWell

DECEMBER 3, 2019

Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Venture capital. Venture capital is provided by firms or funds founded specifically to give investment to fledgling companies. The More You Know.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

Chart Mogul

JUNE 29, 2018

This means that owning a category is in most cases a requirement for the level of growth and investment multiples that venture capital demands. If you’re not aiming for the scale and returns that venture capital demands, simply being a significant player in an existing market segment can result in an enduring, profitable business.

Venture Capital 70

Venture Capital Scale Cloud Branding 70

Outseta

JANUARY 20, 2020

Venture capital is a tool and a commitment, not an outcome. Buildium’s valuation highlights how the idea that all revenue needs to be recurring doesn’t take any sort of nuance into consideration. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ChurnZero

SEPTEMBER 19, 2019

Teamwork’s mission is to make teams around the world more efficient, organized and happy, and the ChurnZero team couldn’t be more onboard with that pursuit. To get started with either of these integrations you’ll need a ChurnZero subscription and a Teamwork Projects and/or Teamwork Desk account. Getting Started. About Teamwork.

Management 9

Management Venture Capital Customer Success Subscription 9

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Outseta

JANUARY 10, 2020

Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. Needless to say, this is strong evidence that you don’t need millions and millions of dollars in venture capital to build a large scale SaaS application. 2017 2018 2019 Total.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

Point Nine Land

NOVEMBER 10, 2020

The simple LTV formula The simplest formula to calculate LTV in a subscription business is ( Customer Lifetime x Gross Profit) , where customer lifetime is ( 1 / Customer Churn Rate) and gross profit is ( Average Revenue per Account (ARPA) x Gross Margin). In consumer subscription businesses, the effect tends to be even more pronounced.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

Buffer Resources

AUGUST 2, 2023

I was working at a Venture Capital firm and was feeling the itch to create something new on my own. After some time in Venture Capital, I took the knowledge I built around market research and started applying it to my personal life. In December 2022, I was starting to long for something more.

Business 52

Business Venture Capital Technical Review Trends 52

Outseta

AUGUST 31, 2018

We now support Stripe as a payment gateway. When we launched our subscription billing and management functionality, we initially partnered with Forte Payment Systems as our payment gateway. You can learn more about our subscription management and billing tools here. Here’s the latest and what’s to come.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Outseta

MAY 8, 2020

But techy people love technology and end up way over-serving themselves, resulting in a mountain of subscription charges, fractionally used tools, and others that simply drive little to no business value. SaaS is way more of a team sport than most companies realize.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Chart Mogul

SEPTEMBER 15, 2023

Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger. That is SaaS subscription revenue and the corresponding deferred revenue balance. I’m also a board member of Beek , a B2C subscription audiobook company, and I’ve advised many companies across both models.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

JANUARY 19, 2021

We help with customer success training, onboarding programs, and upsell/cross-sell programs, and things like that. And if you look at a venture capital portfolio, of course, Storm has lots of investments in Europe. The beauty of subscriptions, it’s not just a mechanism for companies. So, we help with ABS programs.

Sales Hiring 75

Sales Hiring Scale Technical Advisors Travel 75

SaaStr

AUGUST 19, 2022

Do you think, is training and onboarding your customers a great investment to do if you’re early in your product? Jason Lemkin: To do training and onboarding for your customers? How much should you do for your customers in terms of onboarding, in terms of integrations, and in terms of seemingly custom work? Not b t, right?

Scale 272

Scale Sales Hiring Scaling VP of Engineering 272

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 00:06:56

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 00:06:56

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. Tim McCormick: 00:06:56. Excellent, great.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaStr

FEBRUARY 22, 2019

Nick Mehta: That’s a great question, Harry, and I’m old enough to have been through two crashes because in college I started my first company, this consumer internet company in the late 90s which when we graduated we ran, we raised a lot of venture capital. I eventually ran another Saas company which I ran and then sold.

Sales Hiring 168

Sales Hiring Customer Success Scale Sales Recruiting 168

Intercom, Inc.

OCTOBER 29, 2020

I think there’s this dichotomy that people swing between bootstrapping versus venture capital. The state of tooling in 2010 or 2011 was that there was no Stripe, there was no subscription management and the idea of a SaaS economy was just nonsense. Onboarding them in a good, strong way?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

FEBRUARY 21, 2020

And if the TAM isn’t big enough, you’re much better off saying, okay, let’s either recognize there’s going to be a tiny little business and not raise venture capital or build a large organization around it, or scrap the idea and go after something that’s different. But why do many not hit their plans?

Scale 219

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 219

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137