Intercom, Inc.
JUNE 9, 2021
That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. Our remote onboarding program has come a long way since then.
Intercom, Inc.
AUGUST 7, 2019
A great onboarding experience is one that proves to new users that your product will help them do the job that they want. To put it another way, the ideal onboarding experience is a short, easy and frictionless path to finding value. Explain the benefit of each onboarding task. The inertia of not wanting to change.
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ChurnZero
APRIL 11, 2025
Your customer onboarding strategy is the foundation of your future retention and expansion revenue. The right onboarding strategy means more than just getting a customer using your product. But how do you know if your onboarding tactics really work? Is your onboarding process a framework or a free-for-all?
Intercom, Inc.
SEPTEMBER 17, 2019
Onboarding is a holistic, ongoing process sitting at the intersection of many different teams: product, sales, marketing, customer engagement and business operations. A customer’s onboarding may start with them visiting your website and choosing to purchase your product or service. Onboarding in one part of the app (Platform tab).
Speaker: Ramli John, Managing Director at ProductLed and Author
In this interactive, fun presentation and Q&A, Ramli John, author of bestselling book Product-Led Onboarding, will share a simple but powerful framework to get more users to experience a product’s "Eureka!" So, if their first date with your product is anything but silky-smooth, you risk losing out to the competition.
USIO
APRIL 24, 2025
That complexity presents a huge opportunity for Healthcare CRMs, ERPs, and ISVs to drive real value. A customer makes a purchase and pays using their preferred method. But in healthcare, payments are more complexlayered with government programs, private insurers, co-pays, and patient responsibility.
Payrix
FEBRUARY 4, 2025
The master merchant simplifies the onboarding process for sub-merchants by handling the complexities of payment integration, security requirements, and compliance. Examples of a master merchant Across a variety of industries and payment presentment environments, the master merchant drives payment facilitation for a group of sub-merchants.
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