SaaStr

JANUARY 8, 2025

It was started in 2014 when founders Daniel and Jonathan were working together at a delivery startup and experienced firsthand how slow background checks were slowing down worker onboarding. Enhancing implementation and onboarding processes.

Revenue 299

Revenue Scale Sales Hiring Compensation 299

SaaStr

OCTOBER 25, 2021

Q: What billing or pricing tactic have you found in the end just wasn’t worth it? “Unless your product has a huge TAM to cast your net in, no-touch onboarding, and an obvious first “wow” moment you’re trying to reach, free trials and/or freemium pricing does not work well.” And it was early.

Pricing 325

Pricing Scale Enterprise Onboarding 325

SaaStr

DECEMBER 22, 2022

At OnBoard , we believe board meetings should be informed, effective, and uncomplicated. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide. Qwilr is the tool of choice for scaling B2B sales teams.

Scale 55

Scale Onboarding Government compliance 55

SaaStr

APRIL 13, 2025

If your product doesnt have AI capabilities baked inwhether its automating workflows, improving onboarding, or delivering predictive insightsits going to feel outdated fast. Onboarding should feel seamless, insights should be delivered without lifting a finger, and workflows should practically run themselves.

AI 165

AI B2B Startup Innovation 165

SaaStr

MAY 27, 2022

41% of you have sales do some customer onboarding, not just CS or other specialists. 59% of you have raised prices this year. I think most of us have found our pricing is more elastic than we thought. The related question then becomes do you raise prices on existing customers — or just new customers?

Sales Hiring 340

Sales Hiring Pricing Scale Interviewing 340

SaaStr

OCTOBER 27, 2022

At OnBoard , we believe board meetings should be informed, effective, and uncomplicated. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide. Join these incredible companies to experience all the value of SaaStr!

Merchant Services 244

Merchant Services Payment Solutions Onboarding Payments 244

SaaStr

MARCH 18, 2025

This realization led to a fundamental shift in strategy, allocating resources to hiring and onboarding rather than lead generation. Trust Was Built Through Admitting Pricing Mistakes Wiz took the counterintuitive approach of quickly acknowledging errors in their pricing models.

Scale 191

Scale Sales Hiring Scaling Headcount 191

SaaStr

JANUARY 23, 2025

Focus on: Building robust security and compliance (SOC 2, ISO 27001) Automating customer onboarding/offboarding Creating enterprise-grade support processes Developing procurement relationship expertise Having clear data handling procedures 5. Master Enterprise-Grade Operations The operational bar is much higher in enterprise.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

User Pilot

DECEMBER 30, 2024

While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users. Onboarding checklists in Userpilot.

Software Review 105

Software Review AI Search Pricing Onboarding 105

SaaStr

APRIL 2, 2025

And while sales is pretty similar in SaaS at a given price point / ACV, different products are still different to sell.A Not all reps can work with the limited support, onboarding, and training you get at a start-up. Its a lot of Nos to get to a Yes. rep good at one product can fail at selling another. Training and support matter.

Sales Hiring 179

Sales Hiring Sales Onboarding Pricing 179

User Pilot

DECEMBER 31, 2024

In contrast, other similar tools typically focus on one specific area of the digital adoption process, whether its user onboarding, product analytics, or employee training. Only it comes at a much, much higher price. Pricing: Pendo isnt transparent about pricing, you need to reach out for a custom quote. party emojis).

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

User Pilot

MARCH 27, 2025

Appcues Mobile at a glance Appcues is a no-code platform that enables product and customer success teams to design in-app experiences like onboarding flows and feature announcements directly inside your iOS and Android apps. Enterprise: Custom pricing based on your specific needs. How much does Appcues cost?

Mobile 66

Mobile Pricing Technical Review Software Review 66

SaaStr

MARCH 24, 2025

Customers expect AI to be baked into your product, whether its automating workflows, improving onboarding, or delivering predictive insights. Onboarding should feel seamless, emails should write themselves, and insights should be delivered without lifting a finger. Now It’s Time to Make It S-Tier. Mediocre AI wont cut it. #2.

AI 147

AI Trends SaaS AWS 147

SaaStr

FEBRUARY 25, 2025

Many vendors offer special event pricing or extended trials, creating additional value. From optimizing your sales process to improving customer onboarding or refining your pricing strategy, the tactical takeaways often deliver ROI that far exceeds the cost of attendance.

Sales Recruiting 195

Sales Recruiting Scale CTO Hire Sales Hiring 195

SaaStr

SEPTEMBER 5, 2022

If a company has started out with a heavy sales focus, its onboarding process within the actual product may not be intuitive enough for customers. Secret #2: Pricing. Many product-led companies do not go to market with the right pricing. Usage-based pricing : PLG is not freemium.

Sales Recruiting 290

Sales Recruiting Business Pricing Churn 290

SaaStr

JULY 9, 2021

Not just do an inflexible demo and send a price quote. Not truly believing in the price point / value proposition. If the rep doesn’t truly believe the product is worth its price … neither will the prospect. A few thoughts: Do better onboarding. To solve the customers’ problem. Truly solve it. Their time to do discovery.

Sales Hiring 306

Sales Hiring Sales Pricing Onboarding 306

User Pilot

NOVEMBER 7, 2024

Velaris – pricing is only available upon request. Catalyst – pricing is only available upon request. Gong.io – pricing is only available upon request. Gong.io – pricing is only available upon request. Gainsight – pricing is only available upon request. Automated customer onboarding.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

SaaStr

OCTOBER 25, 2023

Leveling Up PLG to Accelerate SMB Customers, Including More Attention to Onboarding I love seeing this, it can seem hard to invest heavily in small customers, but if you don’t especially invest in onboarding, that’s a big shame. But a 3% price boost likely materially helped. #7.

SMB 299

SMB AI Onboarding Cloud 299

User Pilot

FEBRUARY 19, 2025

If youre investing in a tool to drive feature adoption, onboard users faster, and collect feedback, you want to be sure its worth the cost. But Pendos pricing structure tells a different story. Or is there a more practical alternative that offers the same price advantage with more flexibility? Onboard new users effectively.

Pricing 52

Pricing Outsourced Development Scale Software Review 52

User Pilot

AUGUST 8, 2024

The company realized their current onboarding solutions weren’t adequate, so they decided to give Userpilot a go. TL;DR Challenge : Talana faced difficulties providing effective onboarding and in-app communication for their product. So they looked for a self-serve solution that would enable them to onboard new customers at scale. .

Onboarding 105

Onboarding Software Review Technical Review Communication 105

SaaStr

SEPTEMBER 11, 2024

The PLG principles that are foundational to Lucid were defined, but what these customers needed was: An easy, fast path to user value Simple pricing and seamless expansion Widespread discoverability Lucid employs a freemium model, converting users to paid plans early on. Customers still needed simple pricing and seamless expansion.

Scale 312

Scale Scaling Sales Hiring compliance 312

User Pilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Use analytics to identify and improve areas of friction in the onboarding process. Let’s dive right in!

Banking 105

Banking Onboarding compliance Scale 105

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. More importantly, we show you how to improve your onboarding and how Userpilot can help. Userpilot offers a range of customer onboarding, feedback collection, and analytics features for financial services and products. What are they?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

SaaStr

MAY 15, 2024

In many ways, they have to do better with UI/UX, onboarding, and conversions. You need 50M active free users to build a paid business, no matter the price. To maximize this fact, you need to have the right onboarding processes in place to recapture those people. You can’t spend enough time on onboarding. is going to work?

Subscription 306

Subscription Payment Features B2B Mobile 306

SaaStr

JULY 1, 2024

Everything you have now will probably look different upmarket, including pricing. Pricing is a big one. You have your pricing strategy for down-market customers, such as how you price the bundle, packaging, etc. You want to test pricing by going to the market and seeing if it works. It’ll also likely be wrong.

Sales Hiring 305

Sales Hiring Scale SMB compliance 305

SaaStr

JULY 27, 2022

Customers should feel empowered to take on onboarding and essential customer support themselves. You need volume, not top expertise or the high salary price tag that comes with enterprise AEs. . Secret 4: Be Transparent About Pricing and Keep It Simple. . On the contrary, simple pricing attracts more self-serve business. .

SMB 244

SMB Sales Hiring Scale B2C 244

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding. Ready to dive in?

Onboarding 105

Onboarding Strategy Social Media Churn 105

SaaStr

MAY 3, 2023

Take the time to create onboarding documents showcasing your company values and the expected behaviors leaders must align with to uphold those values. This might be an unpopular opinion, but when you do pricing in enterprise, you should be comfortable with every other customer knowing what you’re paying. So we’ll say it again.

Sales Hiring 259

Sales Hiring Scale Pricing Customer Success 259

SaaStr

JULY 20, 2022

But it then loses real money on onboarding, at -124% margins, and real money on hardware, at -183% margins. A fairly standard SMB price point. With a current stock price of $3.37, the Series C and D investors are substantially underwater. Historically, Weave gave away several “free” phones with each new account.

SaaS Payments 290

SaaS Payments Scale Payment Methods SMB 290

SaaStr

FEBRUARY 28, 2020

No break-up emails, no pricing games, no drama with sales. The onboarding experience should be great. It doesn’t matter if your product is so easy to use, almost everyone needs some onboarding. Pricing can’t randomly go up. A bit more on that here. Don’t fall down here. How good is yours?

Scale 275

Scale Onboarding Pricing Customer Support 275

User Pilot

NOVEMBER 28, 2024

Here’s the deal: Mixpanel’s pricing scales with the number of events you track. There was a period when Mixpanel prices were totally transparent , and the enterprise plan was $833/month for 1 trillion events (which sounds like a lot, but corporations can eat it quickly and then need to pay a ton for extra events). Mixpanel pricing.

Software Review 105

Software Review Enterprise Pricing compliance 105

SaaStr

JUNE 1, 2020

And while sales is pretty similar in SaaS at a given price point / ACV, different products are still different to sel l. Not all reps can work with the limited support, onboarding and training you get at a start-up. It’s a lot of No’s to get to a Yes. A rep good at one product can fail at selling another. Training and support matter.

Sales 300

Sales Onboarding Pricing SaaS 300

SaaStr

JULY 17, 2020

It’s tools that facilitate collaboration and distributed project planning and remote onboarding and much more. The ones that are Covid Beneficiaries, that are growing faster than before Covid-19, are raising huge rounds at much higher prices. It’s contact centers and call centers. But you see this all over TechCrunch.

Airlines 344

Airlines SaaS Travel Cloud 344

TechEmpower SaaS

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Buffer Resources

OCTOBER 2, 2024

No one wants yet another onboarding session to learn because the software is too complicated to learn on your own. Price : Plans start at €16.58/month. Pricing starts at $4.50/month. Pricing is not publicly available. Price : Plans start at $19.90/competitor/month. Price starts at $125/month.

Social Media 115

Social Media AI Search Benchmarks Software Review 115

SaaStr

SEPTEMBER 12, 2023

The company will need a Sales Ops/Enablement professional for every 30-50 salespeople to manage training, onboarding, territories, and compensation plans. But Not Lower Prices, Usually. SaaS prices are not usually lower due to competition from developing countries. Competition In SaaS Leads to A Lot of Things.

Sales Hiring 289

Sales Hiring Technical Advisors Compensation Outsourced Development 289

User Pilot

JULY 21, 2024

So you’ve decided to invest in Userpilot to bolster product-led growth , but you’re still unsure which Userpilot pricing plan to purchase? In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. User Engagement.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104