Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

Tom Tunguz

OCTOBER 24, 2021

I imagine everyone at this point has used a Zoom Webinar, so we don’t need a full demo, but just so you know, please use the chat to connect with your fellow attendees. But we’re so thrilled to have her join with Tomasz. She’s got an English degree and an MBA. Claire Hughes Johnson : It wasn’t very good.

CTO Coach 165

CTO Coach Sales Hiring Sales Recruiting CTO Hire 165

Stax

MARCH 18, 2025

Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Customer acquisition cost.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring 233

Sales Hiring Scale Payments Cloud 233

ChurnZero

APRIL 26, 2019

Your new Customer Success Manager only gets to experience their first day on the job once. The difference between an effective and ineffective employee onboarding experience determines the long-term success of a new Customer Success Manager (CSM). So how do you properly onboard a new CSM and minimize their time-to-value?

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

User Pilot

MAY 20, 2024

Retention makes businesses more profitable by reducing the CAC and making account expansion easier. Offer personalized onboarding experiences to help users quickly realize product value. Offer educational resources like guides and webinars to help users maximize product value. That’s not all.

Retention 105

Retention Strategy Sales Recruiting Scale 105

User Pilot

AUGUST 19, 2022

Finally, you should organize appropriate training, consider user onboarding strategies , gather feedback as you go, and remember to draw from your experience from previous deployments! Plan your user onboarding strategy. Plan your user onboarding strategy to boost user engagement and drive software adoption.

Software 98

Software SaaS Sales Recruiting Communication 98

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

Sales Hacker

JULY 24, 2019

It’s a problem in sales too. According to the 2019 State of Sales Performance survey , 73% of teams polled said that less than half of their team were women. Companies and sales teams are missing out on the benefits that diversity brings. Women Sales Pros. Women in Sales. Utah Women in Sales. Gals and SALS.

Sales Hiring 97

Sales Hiring Sales Recruiting Revenue Sales 97

User Pilot

JANUARY 26, 2023

How to recruit beta testers in-app. Sign-up process, onboarding steps. Main UI, modals , and account management. Onboarding emails , use case emails, missed steps emails, newsletters. Webinars , tutorials, demos , walkthroughs. The key to successful beta testing is finding the right testers.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

NOVEMBER 30, 2023

They could also result from inadequate user onboarding leading to low feature discovery and adoption, ineffective marketing strategy , and poor user experience. How do you recruit your interviewees? The report offers insights into trends in user onboarding. What could lead to market gaps? Spotting market gaps: interview invite.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Here’s the webinar in full. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered.

Sales Recruiting 52

Sales Recruiting Scale Customer Success Sales 52

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Being a good partner and delivering outcomes is expected.

Retention 64

Retention Strategy Scale Sales Recruiting 64

User Pilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst. These include marketing, product, sales, and customer service.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

JULY 21, 2024

TL;DR This is a specialist who educates people about a company’s products or services, including new employees, sales teams, and customers. Essential tools for product trainers include Userpilot for user onboarding, Pendo for product insights, Appcues for creating walkthroughs, etc. Interested in enhancing your training programs?

Sales Recruiting 52

Sales Recruiting Scale Onboarding Interviewing 52

User Pilot

JUNE 26, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. Also, you can create automated workflows to onboard new customers and collect their feedback.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52

User Pilot

JULY 20, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. When recruiting a CX specialist, most hiring managers look for candidates with at least a high school diploma.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

User Pilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a product trainer? onboarding new employees and customers on product usage).

Sales Recruiting 52

Sales Recruiting Sales Hiring Education Sales Enablement 52

User Pilot

JULY 21, 2024

A retention manager is responsible for reducing customer or employee turnover and fostering loyalty. To excel as a retention manager, utilize resources like books, webinars, blogs, and podcasts to stay informed on trends. They might design loyalty programs, create targeted campaigns, or streamline onboarding processes.

Retention 52

Retention Management Sales Recruiting Scale 52

User Pilot

AUGUST 30, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer support specialist? Book a demo to see it in action!

Customer Support 52

Customer Support Sales Recruiting Social Media Sales Hiring 52

User Pilot

JULY 28, 2024

For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns. Looking into tools for retention specialists?

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 24, 2024

A customer experience (CX) manager’s responsibilities include understanding customer needs and pain points, optimizing user journeys, collecting user feedback, and implementing strategies to improve the overall CX. They often collaborate with other teams, including customer service, marketing, product, and sales.

Management 52

Management Scale Sales Recruiting Sales Hiring 52

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. Customer success manager roles The CSM role is becoming more strategic, with increased responsibility for driving revenue.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

JUNE 19, 2024

Consider attending conferences, webinars, and workshops to keep a finger on the market’s pulse. Product specialist’s main responsibilities A product specialist acts as a liaison between product, marketing, sales, and customer support teams. Also, it’s crucial to follow relevant online resources, such as blogs and podcasts.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Healthcare 52

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Speaking your customers’ language will accelerate your sales and make your brand more engaging. Click To Tweet.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

User Pilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention manager? Analyze customer data and trends : Retention managers are data detectives.

Retention 52

Retention Management Sales Recruiting Software Review 52

CustomerSuccessBox

MAY 2, 2022

Those that already have a solid marketing and sales strategy in place and just want to broaden their reach? When it comes down to it, some of the most popular SaaS partner program strategies have two major advantages: Taking use of more well-known brands Increasing the size of your marketing and sales initiatives. Inspire Excitement.

Sales Recruiting 52

Sales Recruiting SaaS Outsourced Development Content Marketing 52

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Speaking your customers’ language will accelerate your sales and make your brand more engaging. Tweet this quote.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. No worries if you missed the webinar, you can view it on-demand here. As CS, we have a really close relationship with our sales managers.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SmartKarrot

OCTOBER 18, 2021

Recruitment, management, and development of all Customer Success staff in the US region. Facilitate Account Setup, implementation, training, and ongoing account review and modification. Handle client escalations around concerns or issues with their webinar experience. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Advisors Technical Review 19

SmartKarrot

OCTOBER 19, 2022

Building a Customer Success organization that supports customers from onboarding through renewal. Creating best-in-class processes for onboarding, training, support, engagement, and business reviews. Partnering with the Sales and Product teams to define product goals and Tread’s roadmap.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Own the entire customer lifecycle after onboarding, including renewals. Deliver keynotes and webinars on different aspects of personalization.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

JANUARY 18, 2022

Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage a team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels.

Customer Success 3

Customer Success Sales Recruiting Onboarding Leadership 3