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Well-structured assignment rules get conversations automatically to the right team, reducing response time and increasing CSAT. If you offer chat on your website, chatbots can automatically direct customers to your support team and prospects to your salesteam. Automated tagging. Help Center.
Tags can be used operationally by marketing to run dedicated campaigns, by customer success to know which onboarding plays to run, and by sales to understand priority. Automated lead routing maximizes the productivity of your salesteam by ensuring every opportunity is pursued and prevents leads from falling through the cracks.
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