User Pilot

JANUARY 14, 2024

A degree in business, marketing, computer science, engineering, and data science can give you the foundation for a typical career path in product management. The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business.

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VP of Engineering Management Underperforming Technical Team Compensation 105

SaaStr

JULY 10, 2021

How can you recognize that a VP is great, not just good? As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29, we’re taking a look back at some of our top sessions of all times. Get best price tickets here!!! This session is particularly fun to look back on. And for good reason. Which role should you hire for first?

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Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 264

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Listen to the full episode above or check out Kayti’s key takeaways below.

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VP of Engineering Customer Success Churn Scale 108

Sales Hacker

NOVEMBER 10, 2023

” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Measuring “Time to Value”: Quantifiable Benchmark: This metric provides a benchmark for onboarding efficiency. Provide a flawless onboarding experience Not smooth – flawless. Contract renewal dates.

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VP of Engineering Scale Outsourced Development AI 126

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy. Hayden, welcome.

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Scale VP of Engineering Outsourcing Services Enterprise 64

SaaStr

JULY 24, 2019

I’m the Senior Vice-President of Client Services at Talkdesk, and I’m really excited to be here today; also, a little nervous. In this session Gillian will walk you through how to build a high performing CSM Team. Want to see more content like this? Join us at SaaStr Annual 2020. FULL TRANSCRIPT BELOW. My name is Gillian.

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Retention VP of Engineering Sales Hiring Scale 164

Buffer Resources

DECEMBER 1, 2023

As part of my comprehensive Buffer onboarding — which had me up and running at full speed in a matter of weeks — I was tasked with setting up intro calls with the company executives.    The prospect of sitting down (even virtually) with our CEO and other senior Bufferoos was daunting for a newbie.

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VP of Engineering Part-Time CTO New CTO CTO 124

User Pilot

JULY 25, 2024

Their responsibilities also include collaborating with engineering, design, and marketing teams, creating user stories, and ensuring product features align with user expectations and business goals. They handle smaller projects or contribute to larger ones, working under experienced product managers. Book a demo to see it in action!

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VP of Engineering Management Market Research User Experience 94

ChurnZero

DECEMBER 14, 2022

This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation. Onboarding Hero: ClearGov. Transforming onboarding processes into effective, value-based workflows. Adoption Hero: Cision.

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VP of Engineering Customer Success Scale Onboarding 98

Chart Mogul

FEBRUARY 13, 2025

It often means investing a lot of time and money without certainty that it will pay off. But sales and marketing are the backbone of every successful go-to-market (GTM) strategy, and getting them right can be the difference between … When and how to launch sales and marketing is a tough topic for most startup founders.

Scale 52

Scale VP of Engineering Sales Hiring Startup 52

Intercom, Inc.

APRIL 25, 2019

As the Senior Vice President of Sales for Pipedrive , she’s currently responsible for building nimble sales teams who drive sustainable revenue. In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users.

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Scale Sales Hiring Sales Recruiting Scaling 136

Sales Hacker

MARCH 1, 2018

Now you must worry about things like % hitting quota, onboarding, cycle time, and turnover, just to name a few. With the average tenure of a VP of Sales, dwindling, this coaching series is bound to give you a competitive edge. . In the past, all you had to do was chase down your number. 2) The team member’s level of motivation. .

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VP of Engineering Underperforming Technical Team Sales Hiring Sales 111

ChurnZero

JANUARY 10, 2020

Prior to joining Dropbox, Yamini spent four years at Workday where she was the Vice President of Sales Strategy and Operations and helped quadruple revenue and scaled the sales organization. She has a Bachelor’s degree in Electronics Engineering, a Master’s in Computer Engineering, and an MBA from Berkeley.

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VP of Engineering Customer Success Scale Cybersecurity 52

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder.

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Customer Success VP of Engineering Payments Payment Methods 158

Andreessen Horowitz

OCTOBER 18, 2023

Effectively harnessing nuclear energy does require sophisticated engineering in the form of power plants, but, once online, nothing can beat them in terms of efficiency— a nuclear power plant can generate over 57,000 MWh/acre compared to solar at 200 MWh/acre, or a natural gas plant at 1,000 MWh/acre.

Scale 28

Scale Scaling VP of Engineering Construction 28

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. That includes: A global focus. More established professionals and businesses (less students and early-stage startups). Professional moderation.

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SaaS Payments Payment Solutions Merchant Services Software Review 148

User Pilot

JULY 17, 2024

Their responsibilities include collaborating with engineering, design, and marketing teams , creating user stories, and ensuring product features align with user expectations and business goals. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Book a demo to see it in action!

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VP of Engineering Management Market Research User Experience 52

Chart Mogul

MARCH 10, 2023

Esben Friis-Jensen, Co-Founder at Userflow , Nicholas Mills, President at Pitch , and Seth DeHart, Advisor at PointNine , joined our panel discussion hosted by Sara Archer, VP of Sales at ChartMogul. – Nicholas Mills, President, Pitch The shift to subscription-based models has changed how a company operates.

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VP of Engineering Sales Hiring Sales Compensation 52

User Pilot

JUNE 30, 2024

Vice President of Product Management. However, having a bachelor’s degree in fields such as computer science, engineering, data, business, or some related field is beneficial. Embarking on a career as a product owner involves a combination of education, skills development, and practical experience. Product Owner.

VP of Engineering 52

VP of Engineering Technical Review Data Analysis Education 52

User Pilot

AUGUST 30, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager? Without further ado, let’s get into it!

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

JULY 20, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is an associate product manager? Looking into tools for associate product managers?

VP of Engineering 52

VP of Engineering Management Technical Review Market Research 52

User Pilot

AUGUST 28, 2024

Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics. Embarking on a career as a customer engagement manager involves a combination of education, skills development, and practical experience.

Engagement 52

Engagement VP of Engineering Management Technical Review 52

CustomerSuccessBox

JUNE 8, 2021

TL;DR: Customer success is one of the top 10 fields for employment in the tech sector and the Most Customer success departments have different structures to suit each of their unique requirements consisting of a Vice president of Customer Success or Chief Customer success officer, Director of Customer Success and Customer success managers.

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VP of Engineering Interviewing Customer Success Sales Recruiting 52

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. In other words, very similar advice to what is a successful onboarding ? “We want to create more value than we capture.”*. Align Revenue To The Value You Create.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

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Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Onboarding and Implementation : Guide clients through seamless onboarding, develop personalized implementation plans, and ensure successful product adoption.

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

OpenView Labs

DECEMBER 15, 2020

50% of all enterprise workloads and data are expected to be in the public cloud within the next 12 months , and Sid Nag, Research Vice President at Gartner, has said that “at this point, cloud adoption is mainstream.”. This data revealed a clear picture of where cloud marketplaces are heading in 2021. Here’s what we learned. .

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Marketplace as a Service Cloud Scale VP of Engineering 52

Chargify

APRIL 23, 2019

The first thing you may think, as we did, is “Does it matter? Do you really need to know what phase your company is in?”. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” It involves a lot of research, reading and discussion.

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Scale SaaS Payments Scaling Payment Services 74

CustomerSuccessBox

DECEMBER 6, 2021

Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Alex Farmer is the Vice President of Customer Success at Cognite. With the grace of a number of Customer Success communities, we have come a long way to 2022.

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Customer Success VP of Engineering Scale Consulting 52

Sales Hacker

APRIL 15, 2019

This week on the Sales Hacker podcast, we speak with David Katz, Senior Director of Sales and Customer Solutions at Intercom. David discusses his impressive career, beginning with a productive stint at LinkedIn, remarking on what special skills he has to maintain staying power and tenure amidst a fast-paced, ever-growing organization.

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SMB Enterprise Scale VP of Engineering 71

SmartKarrot

OCTOBER 6, 2022

Role: VP of Customer Success (Remote) Location: Remote, Arlington, VA, US Organization: PeopleGrove As a VP of Customer Success, you will hire, onboard, retain, and develop a world-class remote customer success team. Support new product launches by training and onboarding new Global Business Services delivery engineers.

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VP of Engineering Customer Success Sales Hiring Benchmarks 19

ChurnZero

JANUARY 15, 2021

Remco de Vries , Vice President of Marketing, inSided. A customer savvy CSM, whom is part Marketer, part Digital Specialist as well, will head up your digital-led customer strategies, e.g., sophisticated training, self-service onboarding, and community and customer advocacy programs. And that they did.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

User Pilot

AUGUST 19, 2024

A customer engagement manager focuses on fostering strong relationships, guiding clients through onboarding, and driving product adoption. A customer engagement manager focuses on fostering strong relationships, guiding clients through onboarding, and driving product adoption. Let’s get started!

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

ProfitWell

SEPTEMBER 23, 2019

Attivio leads as Insight Engine. Gartner recognizes Attivio , leading provider of AI-powered insights, as a leader in their 2019 Gartner Magic Quadrant for Insight Engines. Simplified product, pricing, and onboarding processes. Strong year-over-year growth in new customer acquisitions and client renewals. Stripe raises bills.

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VP of Engineering Payment Services Payment Methods Payment Features 45

User Pilot

JUNE 16, 2024

They work with other teams across departments (UX designers, engineers, and stakeholders) in the entire life cycle of a product , ensuring the achievement of its goals. Whether you’re a seasoned professional or new to the field, understanding the nuances of product marketing managers is essential for success.

Product Marketing 40

Product Marketing VP of Engineering Management Marketing 40

SmartKarrot

MARCH 9, 2023

Role: VP, Customer Success Location: Alpharetta, GA, United States (Remote) Organization: Varicent As a VP of Customer Success you’ll boost renewal rates and decrease attrition and downselling. By new goods and expansion prospects, increase income in accounts. Increase customer references and consumer advocacy.

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VP of Engineering Customer Success Sales Recruiting Leadership 19

Mucker Capital

OCTOBER 22, 2018

Kim now serves as CEO and head of product, and Lee as president and head of business. Lee, who was then serving as vice president of CounterPoint Capital Partners, began doing some research after Kim’s pitch. “I Kim said he knew the time was right to enter the market. “I That’s kind of how the idea started.

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Payment Services VP of Engineering Interviewing Payment Solutions 40