This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Operationalefficiency. Agile Agile softwaredevelopment has been such a success that people now apply the “agile” moniker to a broad range of areas. When successfully applied to training , gamification increases engagement, productivity and knowledge retention. Brand equity. Customer data. Economies of scale.
With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Retention (Pro)*-Referrals, leave a review on G2, etc. Increasing operationalefficiency- Make it easier for customers to switch between channels and save costs.
With only a Director of Operations who answers to your VP of CS, you have no one to focus on the strategy driving your CS Operations, the engine that powers your entire Customer Success organization. From an investment standpoint, hiring a Senior CS Operations Leader provides exceptional ROI. They Drive Economic Growth.
AMA’s (American Management Association) Webinars : While not exclusively for product management, AMA’s webinars provide broader business insights that can help product coordinators better understand leadership, strategic planning, and operationalefficiency.
AMA’s (American Management Association) Webinars : While not exclusively for product management, AMA’s webinars provide broader business insights that can help product coordinators better understand leadership, strategic planning, and operationalefficiency.
AMA’s (American Management Association) Webinars : While not exclusively for product management, AMA’s webinars provide broader business insights that can help product coordinators better understand leadership, strategic planning, and operationalefficiency.
Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Act as a change agent to identify areas for operationalefficiency and continuous improvement.
Share with the candidate your current team headcount (full-stack, backend, frontend, designers,…) and ask them how they would organize the work that has to be done: customer integrations, strategic releases, bugs, database extracts, opportunistic features,… Self-assessment on important skills: business analysis, softwaredevelopment, writing product (..)
We organize all of the trending information in your field so you don't have to. Join 80,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content