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It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Retention (Pro)*-Referrals, leave a review on G2, etc.
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Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more.
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Operationalefficiency. If you can measure the time taken by each employee in your operationsteam along with the other parameters that are supporting them, you can take further steps towards enhancing their operationalefficiency. Customer retention cost. Customer experience. Customer Churn rate.
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