SaaStr

MARCH 15, 2024

His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. How Does Vimeo Handle Long-Tail PLG vs. a Very Sales-Led Motion? This is how Adam ended up at Vimeo. His advice?

AI Search 278

AI Search SaaS Advertising Sales Hiring 278

Intercom, Inc.

FEBRUARY 25, 2019

The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. ” But the people we hire don’t come in to work to fix bugs, they come in to work to build things and make new things. Third swing: hiring vs. onboarding.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. These companies can scale really efficiently. This episode is sponsored by Linode. .”

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

Sales Recruiting 92

Sales Recruiting Scale Sales Hiring Sales 92

FastSpring

SEPTEMBER 3, 2020

In this post, we’re featuring our Recruiting Manager, Elizabeth Faddis! As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. I was the first employee hired, and we built the team to up to 15 people.

Sales Recruiting 128

Sales Recruiting Sales Hiring Management Technical Review 128

SaaSHolic

JULY 31, 2023

It just so happens that these CEOs typically prioritize pressing operational needs (a sales rep, a developer, etc.), instead of hiring someone to take care of the company’s finances. It’s up to you and her/him to define if the title is going to be coordinator/manager/lead/whatever. It is a lose-lose scenario.

Sales Hiring 52

Sales Hiring Payment Services Underperforming Technical Team Outsourced Development 52

Neil Patel

OCTOBER 24, 2020

Hire a consultant, hands down. In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Unfortunately, your in-house team doesn’t have the required expertise to push through change.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

MARCH 5, 2019

Last year, we started a new Sales Hacker tradition: the Top 50 Awards. Most other sales awards end up going to the most popular influencer. The Sales Hacker Top 50 is different. These awards go to practitioners: people who not only did a fantastic job, but also elevated the sales profession through their behavior in 2018.

Sales Hiring 76

Sales Hiring Scale Sales Leadership 76

Sales Hacker

FEBRUARY 6, 2023

After the sales team returns home, they unpack their bags and hit the streets, energized and excited to hit the ground running. Sales faces a revolving door of change. This keeps sales productive and ensures that the company is getting the most out of existing resources. Continuous planning eliminates sales downtime.

Sales Hiring 104

Sales Hiring Software Review Systems Review Operational efficiency. 104

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Operational efficiency. The key tenet is to understand the real job customers are using or “hiring” your product for. Inventing is to innovation as simplicity is to operational excellence. Filling the company with smart, hungry and passionate people with a high GSD quotient is a key part of their operating system.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Kellblog

OCTOBER 19, 2022

I chose this topic because extending runway is on everyone’s mind and — because it’s usually the single largest contributor to overall operating expense — sales & marketing (S&M) is where companies turn to do so. Newly hired sales reps waiting for pipeline. Improve operating efficiency.

Sales Hiring 98

Sales Hiring Operational efficiency. Customer Success Sales 98

Valuize Consulting

JUNE 9, 2022

If you answered yes to any or all of the above questions, then you urgently need to hire a senior-level Customer Success Operations Leader. Customer Success Operations is an exploding domain within the realm of Customer Success (CS) yet few companies are leveraging this function to its full potential.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

BetterCloud

DECEMBER 16, 2024

Grabbing the card still makes up a substantial portion of SaaS sales in other areas of the world, too. Since employees can easily buy it, SaaS accounts — with your organizations data largely grow unknown and unchecked by IT. Gone are opportunities to share data, collaborate, and find new operational efficiencies.

Artificial Intelligence 52

Artificial Intelligence compliance Systems Review Technical Review 52

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Payrix

AUGUST 21, 2024

At the same time, Inktavo needed the robust offerings of a single provider capable of doing some of the heavy lifting that would help their internal team become more operationally efficient. Merchants simply pay based off a fixed percentage of sales. Get started today.

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

SaaStock

FEBRUARY 12, 2019

How they dared with the next step, yet maintained operational efficiency all along. Our agenda on the main day of the conference is built around the most relevant themes for the market: Scaling sales and marketing. Instilling discipline in sales execution. Building intuitive products.

Scale 145

Scale SaaS Sales Hiring Operational efficiency. 145

Kellblog

MARCH 11, 2020

The services team should be introduced as late as possible in the sales cycle; ideally after contract signing, in order to eliminate the chance a post-sales consultant will show up, tell the customer “the truth,” and ruin a deal. We had a pretty formulaic sales cycle, from discovery to demo to proposal.

Underperforming Technical Team 100

Underperforming Technical Team Sales Hiring Consulting Forecasting 100

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

NOVEMBER 14, 2023

Types of reports include financial reports, marketing reports, sales reports, management reports, operational reports, and product usage reports. You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions.

Sales Hiring 111

Sales Hiring Trends Data Retention 111

Stax

MAY 30, 2024

FSM company partnerships are mutually beneficial, often involving shared marketing efforts and sales strategies. Partnering companies also benefit from leveraging their partners’ strengths without investing their money or having to hire a new team. It helps the business make the customer needs the center of its corporate activities.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

OpenView Labs

MARCH 10, 2019

I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention. On the research side, our CX team creates a quarterly “Customer Voice” report which aggregates data from support tickets, NPS, churn surveys, sales calls, CSM calls, etc.

Scale 69

Scale Customer Success Scaling Sales Hiring 69

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. They focus on how to get things done faster, better, and more efficiently.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

OPEXEngine

OCTOBER 4, 2022

Acquisitions, quarterly sales results, and new rounds of funding will require teams to work with management and determine the next steps. Slowing Hiring. This often means pulling back on hiring goals or pausing hiring altogether. Are there overlapping skill sets that might fulfill backfill and/or hiring needs?

Engineering 52

Engineering Sales Hiring Technical Review Headcount 52

BetterCloud

MARCH 9, 2022

For every new SaaS app that gets added to IT environments that likely have 110 or more already , already-lean IT teams must find the time to provision new accounts, manage licenses, and ensure the app doesn’t pose any security risks. Churn from the Great Resignation means more IT hours spent onboarding and offboarding employees.

Sales Hiring 52

Sales Hiring Software Review compliance Onboarding 52

Panintelligence

AUGUST 19, 2024

How embedded analytics software enhances user experience and operational efficiency by integrating analytical capabilities directly into business applications. This holistic approach ensures that decision-makers have access to accurate and timely information, which is crucial for strategic planning and operational efficiency.

Software Review 52

Software Review Business Data Analysis Systems Review 52

Panintelligence

AUGUST 5, 2024

Key takeaways How predictive analytics enhances decision-making and operational efficiency in finance. Transactional data: Records of purchases, sales, and transfers help identify spending patterns, detect anomalies, and predict future financial behaviors. Banks use this data to forecast cash flow trends and manage liquidity.

Finance 52

Finance Artificial Intelligence Machine Learning Forecasting 52

OPEXEngine

DECEMBER 23, 2020

The services team should be introduced as late as possible in the sales cycle; ideally after contract signing, in order to eliminate the chance a post-sales consultant will show up, tell the customer “the truth,” and ruin a deal. ARR < $25K), use a low-touch sales model and focus on the small and medium business market [1].

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Point Nine Land

APRIL 21, 2021

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. But, in my experience, there’s very little written about what is the equivalent for Product Management. Are you done with product management?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Hull

JULY 25, 2019

Criteria is a technology company dedicated to changing the way employers find and hire great talent. Mark Pachulski, Sales Development Manager. Introduction of account-based selling thanks to an accurate, real-time and centralized view of each account made readily available for SDRs. Results Summary.

Technical Review 40

Technical Review Underperforming Technical Team Sales Hiring Systems Review 40

User Pilot

JULY 28, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Here’s a quick rundown of their key tasks: Data Acquisition and Sorting : They help gather information from various sources like sales figures, customer surveys , and in-app behavior.

Sales Recruiting 52

Sales Recruiting Artificial Intelligence Business Data Analysis 52

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

JANUARY 3, 2023

Hire, lead, manage and mentor Onboarding and implementation Success teams within the Customer Success organization. Manage a direct team of 2 people and be a leader, mentor, and coach. Hold and constantly improve/streamline client account opening and onboarding to provide an excellent Customer Experience journey.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

JULY 12, 2021

As a Director of Customer Success, you will determine the strategic and tactical customer service direction of the Customer Success team to ensure the achievement of corporate goals related to account retention, revenue growth through customer renewals and customer satisfaction. Apply here: [link].

Technical Advisors 10

Technical Advisors Customer Success Sales Hiring Operational efficiency. 10

SmartKarrot

APRIL 28, 2021

Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. Prospects with third party validation of products tend to believe more easily and move through the sales funnel much faster. After arriving at all this information, you must hire the right candidates for the roles of customer success manager, director of customer success, or even a Chief customer officer.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271