SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. These companies can scale really efficiently.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

User Pilot

JULY 28, 2024

A business intelligence (BI) Analyst job description outlines the key responsibilities, must-have skills, and qualifications needed to collect, analyze, and interpret data to drive strategic business decisions and improve operational efficiency. It can also include preferred skills, experience, and certifications.

Sales Recruiting 52

Sales Recruiting Artificial Intelligence Business Data Analysis 52

Sales Hacker

NOVEMBER 10, 2020

Subscribe to the Sales Hacker Podcast. If RFPs are slowing down your sales team, you need to check out Loopio. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable.

VP of Engineering 103

VP of Engineering Scale Development Team Review Technical Review 103

Valuize Consulting

OCTOBER 23, 2024

Key Metrics: Customer Success Manager (CSM) to Customer Ratio Response Time to Customer Inquiries First Contact Resolution Rate Operational Costs per Customer CFO’s Perspective: Your CFO is keen on operational efficiency.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

SmartKarrot

NOVEMBER 22, 2022

Build an engine for positive team growth across recruiting, training, management, and operations. You will partner with leadership across sales, ops and account management to ensure governance and standard best practices are not only in place but followed.

Customer Success 19

Customer Success Sales Recruiting Scale Government 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Line manage the team, cultivate a positive team culture, hold regular 1-on-1 meetings and team gatherings, and make sure that decisions, plans, and goals are communicated and that problems are promptly fixed.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

User Pilot

FEBRUARY 13, 2024

The self-service model enhances both your operational efficiency and customer experience. This round-the-clock availability ensures that users can find answers to their questions whenever they arise without being constrained by the operating hours of a customer service team. Let’s take a look at some of the key benefits.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

MARCH 18, 2021

Manage select strategic accounts of high priority in life sciences. Recruit and train a team of Life Science focused Customer Success Managers. Leading and caring for technical customer escalations and partnering with Development, Operations, other Customer Operations teams to resolve difficult issues.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

AUGUST 9, 2022

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Recruiting a new employee is typically significantly more expensive than retaining an existing employee. Furthermore, high employee turnover rates can also lead to a wide variety of potential issues, such as high costs associated with recruiting, onboarding, training new employees as well as advertising vacancies.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Customer Success 10

Customer Success Sales Recruiting Payment Services Payments 10

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. Do they have top performers in place who are operating efficiently and driving value?

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

SaaStr

JULY 12, 2019

Joe Chernov: I think staying in one swim lane is probably the best for folks like you who pattern match, and recruit off of pattern matches. I’d love to … how does like the alternation between the two prepare you for each other, so to speak? And in an earlier stage company where it’s missing, I get antsy.

Scale 160

Scale Sales Hiring Metrics Branding 160