SaaStr

FEBRUARY 21, 2024

It’s a defensible strategy to create differentiation when you and that partner build out specific integrations. Pick your strategies, invest in them, and start tiering. Growing revenue Reducing risk Operating efficiently Security is a place where digital transformation hasn’t hit. Who are the key players? It won’t work.

AWS 276

AWS Scale Sales Hiring Marketing 276

BetterCloud

MARCH 24, 2025

This guide is designed to cut through the noise and provide you with actionable strategies to tame the SaaS chaos. SaaS operations management, also known as SaaSOps , is the practice of effectively managing and optimizing an organizations use of software applications.

Management 52

Management Technical Review SaaS Cost optimization & reporting 52

Blulogix

DECEMBER 12, 2024

Inaccurate tracking may occur due to manual processes, outdated systems, or errors in data collection. This can happen when services are provided outside of standard contracts or when additional features are delivered without updating the billing system.

Payments 52

Payments Revenue Payment Solutions Payment Services 52

Intercom, Inc.

OCTOBER 13, 2021

We realized that the infrastructures, practices, and processes we’d been using were struggling to operate efficiently at our new scale. As manager, it meant that I often had to jump in and help out with everyday tasks rather than focusing on the team’s direction, strategy, and professional development.

Data 129

Data Systems Review Engineering Software Review 129

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Neil Patel

OCTOBER 24, 2020

Let’s start by reviewing how you can find the best consultant for your company. The only way that a good consultant can meet challenges and identify opportunities is when they have years of experience and expertise to create effective strategies. Reviewing the Final Game Plan. Strategy Implementation and Result Monitoring.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. AI can also simplify data unification by providing more streamlined, intelligent processing for the people, teams and systems that need accurate insights to build better businesses. A few common themes emerged. Firefighting is no longer an option.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

User Pilot

JULY 30, 2023

TL;DR Data silos are customer, business, or operational data that are held by a single team/department and not easily accessible by other units in the same organization. Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. How do data silos occur?

Data 98

Data Systems Review Software Review Company Culture 98

Scytale

JUNE 25, 2024

The Purpose of SOC 2 Controls In summary, a SOC 2 control is the system or process that your organization implements in order to meet its SOC 2 compliance and information security objectives. Availability Information and systems are available for operation and use. Authentication is a widely-accepted logical access control.

Outsourcing Services 98

Outsourcing Services Startup Technical Advisors Technical Review 98

Sales Hacker

JANUARY 29, 2018

Modern Sales Organizations – Due to lower deal value (ACV), ongoing renewals are required to achieve the same profit. Due to the lower price, it also requires a higher volume of deals to attain a similar kind of growth. What complicates this model is the high-velocity it operates on; many clients commit within 90 days or faster.

Sales Recruiting 91

Sales Recruiting Scale Sales Hiring Sales 91

Stax

MAY 30, 2024

Field service management software is a system that helps a company monitor and coordinate their employees’ activities off the company’s premises. Due to the differences in applications, understanding your target market is the first step to growing your FSM business. That’s why you need to have a robust marketing strategy.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Neil Patel

NOVEMBER 30, 2020

It’s time-consuming and inefficient to constantly move between these different systems. Automatic updates: Helps minimize your maintenance costs Enhances your system reliability. You don’t need system permissions to make changes, either. It’s all designed with cost-effective efficiency in mind. The problem? It’s simple.

Marketing 110

Marketing Scale Technical Review compliance 110

Panintelligence

JUNE 19, 2024

Traditional methods of identifying fraudulent activities often relied on predefined rules and manual reviews, which were not only time-consuming but also prone to human error. For instance, AI systems can monitor transactions across multiple channels and flag suspicious activities based on historical data and behavioral analysis.

Artificial Intelligence 52

Artificial Intelligence AI Systems Review Technical Review 52

Blulogix

JANUARY 29, 2024

By BluLogix Team Choosing the appropriate billing system for a subscription-based business is a decision of considerable importance, influencing operational efficiency, revenue generation, and customer satisfaction. As your customer base grows, the billing system needs to keep up without faltering.

Payment Solutions 52

Payment Solutions Payment Services Payments Payment Features 52

User Pilot

MAY 8, 2024

We also share 13 strategies to help you cater to various needs. Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. In this article, we’ll unpack the complexities of recurring billing for businesses operating or transitioning to a recurring billing payment option.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

ChurnZero

OCTOBER 1, 2024

Are you strategically segmenting your customers, and, if so, is your segmentation strategy working? Are you strategically segmenting your customers, and, if so, is your segmentation strategy working? What should I consider when building my customer segmentation strategy? 2: Use AI as a data analysis assistant.

AI Search 52

AI Search AI Customer Success Strategy 52

User Pilot

JUNE 22, 2023

Improve operational efficiency : By reducing the load, you can streamline business processes to help the support team complete their tasks faster. You can review repeated issues or product analytics to see frequent friction points. This reduces the likelihood of them seeking alternatives or switching to competitors.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

Sales Hacker

APRIL 6, 2022

If you’re selling a limited number of products or services, or have an extremely simple pricing model, a CPQ system may be beyond your needs. One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Generally speaking, though, mid-size and enterprise companies need a CPQ tool.

Scale 108

Scale Software Review Marketplace as a Service Outsourced Development 108

Panintelligence

AUGUST 19, 2024

How embedded analytics software enhances user experience and operational efficiency by integrating analytical capabilities directly into business applications. This holistic approach ensures that decision-makers have access to accurate and timely information, which is crucial for strategic planning and operational efficiency.

Software Review 52

Software Review Business Data Analysis Technical Review 52

Kellblog

MARCH 11, 2020

High churn on one-year deals (often 25% or higher) due to failed implementations. If delivering such an offering is your company’s strategy then you should disregard this post. The better strategy for us would have been to run behind a Big 4 systems integrator bidding who included our software in their proposal. [4]

Underperforming Technical Team 100

Underperforming Technical Team Sales Hiring Consulting Forecasting 100

Stax

JUNE 11, 2024

In 2023, cash accounted for 12% of POS system transactions and only 1% of all eCommerce transactions in the US. TL;DR A cash discount program is a pricing strategy in which businesses offer customers a discount on the posted price of an item if they choose to pay by cash. This streamlines purchases and reduces the risk of theft.

Merchant Services 68

Merchant Services Payment Methods Payment Services Payment Solutions 68

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. A: “In early days of Customer Success, CS Operations was tool-led, meaning acquire the technology and execute delivery. In reality, it is so much more.

Interviewing 52

Interviewing Engineering Scale Revenue 52

Blulogix

JANUARY 23, 2024

Inefficiencies in this area can cause revenue loss, diminish customer satisfaction, and inflate operational expenses. BluIQ is meticulously engineered to refine and automate all facets of subscription billing, enhancing precision and operational efficiency.

Payment Features 52

Payment Features Payment Services Payments Subscription 52

Blulogix

FEBRUARY 9, 2024

This blog post explores the indispensable role of seamless integration across business functions, highlighting its impact on operational efficiency and overall business success. Efficiency and Accuracy: Seamless integration automates data transfer between systems, reducing manual entry, minimizing errors, and streamlining workflows.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

Valuize Consulting

NOVEMBER 5, 2024

For CS teams, these maps are essential tools that inform strategies to improve satisfaction, foster loyalty, and identify opportunities for upselling or cross-selling. Customer behavior evolves due to factors like seasonality, market trends, and individual circumstances.

Scale 52

Scale Systems Review Social Media Retention 52

User Pilot

JUNE 24, 2024

But how can you ensure your communication strategies lead to product engagement ? Let’s explore the definition and importance of CCM, its current trends, and the best practices for your customer communication strategies. CCM uses communication platforms as tools, whereas CRM tools also include databases and analytics systems.

Communication 59

Communication Management Technical Review Software Review 59

Blulogix

MARCH 19, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Managing Digital Inventory Complexity As the digital economy continues to expand, B2B companies are increasingly offering a variety of digital products and services, necessitating sophisticated strategies for managing digital inventory.

Subscription 52

Subscription Payment Features B2B Management 52

Subscription Flow

FEBRUARY 14, 2024

In short, by implementing this strategy, you get to have your cake and eat it too. The software’s operational perimeters, however, might sound a little unclear to professionals who are not too familiar with the technical aspects of running their membership. Keeping all this context in mind, we will divide this blog into three sections.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52

Valuize Consulting

OCTOBER 23, 2024

The Imperative of a Customer Lifecycle Strategy Over my many decades of working with customers, in my opinion, many more of them today operate in far more complex technical, business, and regulatory environments, and their product portfolio and go-to-market strategies reflect it. We at Valuize break things down this way.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Blulogix

FEBRUARY 21, 2024

Look for platforms that offer scalability to handle increasing transaction volumes and the flexibility to adapt to new business models, markets, and pricing strategies. Integration Capabilities: The ability to integrate seamlessly with existing systems (CRM, ERP, etc.)

Payment Features 52

Payment Features Underperforming Technical Team Technical Review Operational efficiency. 52

BetterCloud

JUNE 27, 2024

As financial accountability takes center stage in IT, consolidation emerges as a critical strategy. Consolidation strengthens your security posture by: Reduced attack surface : Fewer systems and login credentials mean fewer potential entry points for attackers. This makes it harder for unauthorized access and data breaches.

Technical Review 52

Technical Review Cost optimization & reporting Systems Review Software Review 52

Panintelligence

AUGUST 16, 2024

What is the build vs buy strategy? Deciding between building or buying is a pivotal choice for organizations looking to implement new technologies or systems, especially in analytics. Balancing expectation vs reality Projects that are built in-house frequently encounter issues due to unforeseen expenses and long-term risks.

Development 52

Development Technical Review Software Review Scale 52

Panintelligence

AUGUST 15, 2024

Various methods and strategies for monetizing data through embedded analytics, such as tiered data offerings and premium analytics services. These systems are typically used by data analysts who specialise in extracting and interpreting data to inform business decisions. What is embedded analytics?

Artificial Intelligence 52

Artificial Intelligence Technical Review DevOps as a Service Systems Review 52

Blulogix

JANUARY 3, 2024

It can significantly impact your operational efficiency, revenue growth, and customer satisfaction. BluIQ excels in this regard, allowing you to integrate with CRM systems, ERP platforms, payment gateways, and more. This efficiency frees up your finance team to focus on strategic tasks.

Payment Features 52

Payment Features Payments Payment Services Subscription 52

Sales Hacker

NOVEMBER 10, 2020

So my wife was pregnant back in Philadelphia and the baby was due in March. We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. He was like, “We’re going to be diligence ready all the time. We went through an accelerator and almost got our startup MBA.

VP of Engineering 105

VP of Engineering Scale Development Team Review Technical Review 105

CustomerSuccessBox

MAY 17, 2021

Top 6 strategies/hacks to retain customers. This analysis will help you to update processes, product roadmaps, and other practices across functions to improve the current system and get a grip on unexplained churn. Want to drive retention with exclusive strategies as per your business objectives? Reduce the time to Onboarding.

Retention 52

Retention Payment Features Scale SaaS 52