SaaStr

NOVEMBER 27, 2024

Mangomint has one onboarding manager for every two sales reps, but with no contracts and a 30-day free trial, onboarding starts during the trial. Mangomint has managed such a high NRR despite having no long-term contracts. What’s worked is going deep on the product experience. Those are two separate considerations.

SaaS Payments 259

SaaS Payments Payments Payment Solutions Payment Services 259

SaaStr

JANUARY 23, 2025

Look for an innovative enterprise customer who: Is willing to be a development partner Has clear needs you can solve today Will give you access to testing environments Can help shape your roadmap The goal isn’t to build custom features – it’s to deeply understand enterprise requirements and bake them into your core product.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

Tom Tunguz

FEBRUARY 8, 2022

B2B web3 companies will need to manage their treasuries from the very first few customer contracts because there are consequential questions to answer from day one. Imagine your top account executive books a $5m USD contract paid in tokens. Signing the customer contract costs the company $750k, excluding the sales commission.

Payment Solutions 263

Payment Solutions Outsourced Development Software Review Software 263

TechEmpower SaaS

MARCH 4, 2024

TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions. It also facilitates rapid prototyping, allowing for quicker iterations and thus shorter development cycles.

Generative AI 443

Generative AI AI CTO Hire Sales Recruiting 443

FastSpring

JUNE 9, 2022

Fred, who is the current director of growth at Planday and an advisor to FastSpring, explains that SaaS companies can scale much faster when they focus development on things that directly add customer value. In our conversation, I asked him what functions companies could outsource so they could free up development resources to scale faster.

Outsourced Development 138

Outsourced Development Merchant Services Scaling SaaS 138

Predictable Revenue

NOVEMBER 2, 2022

Rick Pizzoli joins the Predictable Revenue podcast to share his top lessons from sales outsourcing and what he’s learned from 20 years in the B2B sales industry. The post Lessons Learned From 20 Years Running a Sales Outsourcing in Europe appeared first on Predictable Revenue.

Sales Outsourcing 147

Sales Outsourcing Outsourced Development Sales B2B 147

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Outsourced Development 212

Outsourced Development Underperforming Technical Team Development Part-Time VPE 212

Tom Tunguz

MARCH 31, 2022

There are roughly 27m software developers in the world. Every quarter, RedMonk publishes a chart of the most popular developer languages. The two most popular languages for authoring smart contracts are Solidity for Ethereum and Rust for Solana and Cosmos, circled in red. developers - about 61%. Crypto is young.

Engineering 363

Engineering Outsourced Development Marketing Software Development 363

SaaStr

MARCH 31, 2021

It was founded way back in 2005 as an outsourcing company, then developed Windows software to automate scripts and more, and turned this into a powerhouse for automating complex functions integrating Cloud and on-prem. 2005: Started as a tech outsourcing company. And then after a decade … it started to come together.

Outsourcing Services 362

Outsourcing Services Outsourced Development Payment Features Cloud 362

Clouded Judgement

AUGUST 16, 2024

Today, IT budgets are roughly broken down into: ~50% headcount / personnel, ~25% software, ~15% hardware, and ~10% outsourcing / consultants. As software grows as a percentage, I think we see headcount / outsourcing shrinking. Let’s discuss why this matters. Consider a hypothetical budget scenario.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

Predictable Revenue

SEPTEMBER 9, 2022

Yoav Susz joins the Predictable Revenue podcast to discuss how contract management can shorten the outbound sales cycle and provide a better customer experience. The post How Contracts Can Put The Wind In Everyone’s Sales appeared first on Predictable Revenue.

Outsourced Development 147

Outsourced Development Sales Revenue Management 147

SaaStr

JUNE 21, 2024

1: Don’t Outsource Recruiting Founders and sales leaders often ask Sam, “Which external recruiting firm do you recommend for sourcing and hiring sales leaders, AEs, or whatever the hire-of-the-day is?” So much effort goes into developing a product for a new product launch. They were everywhere on social that day.

Sales Recruiting 293

Sales Recruiting Sales Hiring Scale Outsourced Development 293

SaaStr

FEBRUARY 10, 2025

This inefficiency stemmed from the high costs associated with maintaining sales development representatives (SDRs), customer success managers (CSMs), and account executives. Apollo’s sales-led approach was proving unsustainable, spending one dollar to acquire just eighty cents of revenue.

Scale 161

Scale Scaling Outsourced Development Sales 161

SaaStr

DECEMBER 16, 2022

Outsourcing: If the economics don’t make sense by hiring sales reps in your location, consider outsourcing work overseas until the unit economics work out. Develop impactful messaging to tell your product story and embed that into your outbound strategy. As a result, the company earned 2-3 times more per customer. “

Outsourcing Services 285

Outsourcing Services Scale Sales Hiring Outsourced Development 285

USIO

JUNE 28, 2024

Competitive Rates and Flexible Contracts: Benefit from Usio competitive pricing and avoid long-term commitments. to empower their users with a secure and efficient payment solution,” said Chris Ross, Director, Partner Development at Usio. Learn more at [link] Contact: Chris Ross – Usio Director of Partner Development E.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

IT World

JULY 5, 2022

As Intel , Samsung , TSMC , and others move ahead with plans for new computer chip development and manufacturing plants in the US, those efforts are running into a new headwind: there aren't enough people with the skills needed to run the facilities. To read this article in full, please click here

Outsourced Development 122

Outsourced Development Development 122

SaaStr

OCTOBER 21, 2021

You can outsource development. And $10B Notion took years to get to product-market fit. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. A Minimum Viable Team. You can do a single co-founder startup. No chance without it.

Outsourcing Services 315

Outsourcing Services Outsourced Development Startup Product Marketing 315

Tom Tunguz

MAY 15, 2022

The company likely needs 1-2 quarters to develop a product and then 2 quarters to book business. Minimize burn to lengthen runway and develop both the product and go-to-market efficiently. Will buyers slow processes, exert greater pressure on pricing, or look to opt out of contracts? This is the hardest place to be.

Startup 355

Startup Outsourced Development Scale Banking 355

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. Asana records a contract size advantage of about 44%, with an ACV of $2165. per month on average.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

SaaStr

APRIL 18, 2023

You can outsource development. You’re already ahead of 98% of the folks at WeWork and Galvanize if you are 100% committed to doing the time. Product-market fit. You do have to eventually get to a minimum sellable product. You have to find a product the market wants to buy. A Minimum Viable Team. You can do a single co-founder startup.

Outsourcing Services 286

Outsourcing Services Startup Outsourced Development Technology 286

SaaStr

APRIL 9, 2024

This platform lets you do all model training, development, deployment, prompt-tuning, and fine-tuning. Going Higher Up the Stack It’s crucial that you’ve got several different software development kits and APIs that help you embed that AI into specific applications, products, and solutions.

AI 299

AI Outsourcing Services Outsourced Development Government 299

Sales Hacker

SEPTEMBER 17, 2024

Austin Hay is the Co-Founder of Clarify, a new intelligent CRM built as a platform that developers love. Discussed in this Episode: The current state of MarTech and RevTech, and why we’re headed for a “great contraction” after years of expansion.

Outsourced Development 123

Outsourced Development Startup Technology Branding 123

SaaStr

MARCH 2, 2022

Use it to develop a hypothesis about what will work and turn it into a data-driven program. You can do this by creating community and developer advocacy teams that enable the community to succeed. The mandate for community and developer relations needs to be about community success and community growth.” – Asawari Samant.

Outsourcing Services 246

Outsourcing Services Scale Outsourced Development Marketing 246

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. Ash Bhoopathy (@ashbhoopathy): What the key things are to have to absolutely make sure you have in-house versus nowadays it seems like there’s a whole bunch that you can actually outsource? Experiments are great to outsource, but you cannot outsource your core.

Scale 296

Scale Outsourcing Services Sales Hiring VP of Engineering 296

Tom Tunguz

SEPTEMBER 19, 2021

implies a 17 month payback period with a contract size of $55k, but the S-1 suggests the enterprise part of the business has been an important focal point. The significant delta in the figures suggest customers pre-pay their contracts often. The sales efficiency of 0.67

Metrics 315

Metrics Outsourced Development Scale Cloud 315

Tom Tunguz

DECEMBER 31, 2022

With fewer than 100 accounts willing to spend $20-50k on a software contract, every interaction is precious, especially those larger accounts which dominate revenue. On the other hand, the software purchased by Sales & Marketing and Research & Development teams isn’t included in that line item.

Payment Solutions 351

Payment Solutions B2B Software Payment Services 351

Tom Tunguz

JULY 8, 2021

In the language of the land, the protocol is often called a smart contract. Smart contracts are open-source. Each has its own strengths and weaknesses that span attributes like speed, privacy, cost to write transactions, and developer friendliness. Protocols must decide which chain(s) they will support.

Outsourced Development 267

Outsourced Development Marketplace as a Service Banking Construction 267

SaaStr

FEBRUARY 7, 2023

with Peter Fernandez, COO & Co-Founder at Sirius Support Innovative businesses, investing, m&a and meeting great people with Paul Evans, EGM, Corporate Development at Xero SaaS distribution for SMBs in the African continent with Karan Bathija, VP, Customer Success at Terragon Limited PLUS 13 more Braindates that are ALREADY FULL!

VP of Engineering 296

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 296

Tom Tunguz

JUNE 22, 2022

Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits. These ad networks’ will use public wallet information to target users.

Blockchain 355

Blockchain Marketing Advertising Government 355

SaaStr

MARCH 30, 2023

RapidAPI is the world’s largest API Hub where millions of developers find and connect to tens of thousands of public APIs. We’re a team of developers, building for developers, based in San Francisco, Tel Aviv, Tallinn, Berlin, and remote locations around the world. Vertice is a tech-enabled SaaS purchasing platform.

Outsourced Development 274

Outsourced Development Acquisition B2B Pricing 274

Tom Tunguz

AUGUST 14, 2024

Nearly 10 years ago, I wrote a post about the minimum viable average contract value to justify a sales team. Most companies typically hire account executives & development reps at $15k or greater in contract value because the economics of lower ACVs aren’t viable for most.

CTO Hire 223

CTO Hire Sales Hiring Outsourced Development CTO 223

Tom Tunguz

MARCH 1, 2021

A company with this architecture will map out the customer journey sufficiently well to develop proxy metrics , leading indicators of customer behavior. A data scientist might develop a churn prediction algorithm. Data like customer contracts, contact history, event attendance, product usage. Should a sales person call them?

Data 363

Data Artificial Intelligence Machine Learning SaaS 363

SaaStr

NOVEMBER 30, 2023

But to develop a GTM strategy, you must have Product Market Fit. Significant savings are possible when using a global workforce vs. onshore. Go-to-Market matters because sales and marketing spend remain the biggest proportion of SaaS spend, so honing in on that spend to build an engine and drive growth is paramount.

Scale 276

Scale Sales Hiring Scaling Outsourced Development 276

Tom Tunguz

MARCH 24, 2020

We already do this today for software with contract values at $50k. But the US has the potential to increase grocery delivery 5x if we look to other developed nations as a proxy for long-term adoption. Could we do it at $500k or $5M? Video might quicken the de-urbanization of the US. Entertainment is changing.

Software Review 361

Software Review Technical Review Entertainment Outsourced Development 361

SaaStr

DECEMBER 27, 2020

For years, many developer-focused companies have migrated customers to fixed-price contracts once API usage hit certain levels, to better look like their B2B SaaS companies and have “repeatable revenue” But in many cases, this just isn’t how folks want to pay for an API. This is a big deal in B2D/API companies.

Scale 342

Scale Outsourced Development SMB Cloud 342

SaaStr

MAY 25, 2020

In your contracts. “Pacakage in extras, all users, projects, features into the price and reduce any hidden costs in contracts. “E contract” — Julie Grieve, CEO CritonHQ. ” — John Thackston, VP Business Development * Founder, SOAR Performance Group. “Simplicity. In everything.

Sales Hiring 344

Sales Hiring Sales Outsourced Development Technical Review 344

SaaStr

FEBRUARY 3, 2021

Okta is one of the more interesting Cloud and SaaS leaders, growing from its early roots as one of several Cloud identity vendors, to the break-out leader, to expanding its product profile to developers and customer identity, and more. Okta has been on a terrific journey with inspirational founders. And really, beyond. That can be smart.

Outsourcing Services 287

Outsourcing Services Outsourced Development Cloud Scaling 287