SaaStr

MAY 27, 2020

So people were paying people to take their futures contracts. They see it where SaaS companies might trade at 13 times, 15 times, 17 times trailing. They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be.

Technical Review 275

Technical Review Payment Services Payment Methods Development Team Review 275

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 273

Payment Methods Merchant Services Scale Payments 273

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Neil Patel

DECEMBER 13, 2020

Whether you are trying to go green, stay organized, build great looking newsletters, or meet the most stringent regulations, document management software can make a hard process much easier. Estimates, proposals, contracts, invoices—documents are the base layer of every business relationship. eSignature and Payment Gateway.

Payment Solutions 145

Payment Solutions Payment Services Software Review Software 145

Baremetrics

NOVEMBER 9, 2021

Whether you created your SaaS product to help solve a problem you had or because you wanted some extra income, the truth is that your SaaS business is a valuable asset. Running a profitable SaaS business allows you to take control of your own schedule - some would even say your life! Develop a Full Marketing Strategy 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. Here are some strategies to help you improve your customer attrition rate.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. ” So we wanted to create essentially … Well, you can probably describe it the easiest way as an anti-SAP of supply chains, something that was easy, simple, free to use, open, and easy to develop for. I come from Denmark.

Payment Solutions 182

Payment Solutions Payments Outsourcing Services SaaS Payments 182

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

MAY 9, 2019

The Process for Creating a Sales Compensation Plan. Create a 2-Page Contract and Get Mutual Commitment [TEMPLATE PROVIDED]. Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. Example Compensation Plans.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

ProfitWell

AUGUST 18, 2020

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater. The New Customer-First Paradigm.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Customer Support/Service Software and Ticketing Systems. Customer Support/Service or IT Operations. Product, Development, or Design.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Baremetrics

OCTOBER 7, 2021

For example, if your conversion ratio is low, is that because your marketing team is bringing in poor leads, your sales team isn’t succeeding in converting high-quality leads, or your development team hasn’t put the best parts of your platform at the front for a successful free trial? Try Baremetrics free.

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

Neil Patel

JANUARY 21, 2021

But you can’t build a great SaaS or e-Commerce company without the help of digital tools. If you’re serious about growing your startup, you’ll eventually need to put down the pen and paper to-do list and upgrade to a SaaS solution. You don’t need any SEO or developer experience to use it. per user per month.

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Payments 110

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. And the Quick Ratio tells you at a glance if your business is growing or contracting. means you’re growing, below, and you’re contracting. Thus, the early churn.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. Maybe fifty of them are B2B SaaS. Want to see more content like this? FULL TRANSCRIPT BELOW.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring Outsourced Development 40

Kellblog

AUGUST 7, 2019

In this post we’re going to look at the management accounting side of multi-year SaaS deals that grow in value over time. Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. Let’s take an example from this KPMG data sheet on ASC 606 and SaaS.

Deferred Revenue 75

Deferred Revenue Pricing Payments SaaS Payments 75

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile.”. If your Customer Success (CS) teams doesn’t possess ESP, you need tools to identify a customer’s buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. As the team expanded, so too did the need for automated, scalable processes and engagements.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. What about SaaS startups that are at a much earlier stage and haven’t raised a few million dollars yet?

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. What is SaaS?

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Chargify

MARCH 25, 2019

Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions. To help, we’ve put together a list of the four strategies that are key to selling SaaS.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Too many SaaS companies end up in the same situation. Their success blinds them to the hidden dangers every SaaS company faces—dangers like high customer churn. Thankfully, you don’t need to end up like poor Icarus.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. Anything deemed Non-Strategic but Critical should be outsourced.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Casey Accidental

OCTOBER 27, 2020

This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time. In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Integration platforms are ubiquitous in SaaS.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. And the Quick Ratio tells you at a glance if your business is growing or contracting. means you’re growing, below, and you’re contracting. User Churn and Revenue Churn.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

ProfitWell

OCTOBER 2, 2019

They enable your business to, well, be. Understanding which of your customers is most likely to churn can be an anxious business for a SaaS company. Random Forest), which involves the pre-processing of data, followed by training and evaluation. Companies with their own dedicated data science team can build a customized solution.

Churn 61

Churn SaaS Payments Payments Payment Solutions 61

OPEXEngine

MAY 4, 2021

” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking. Hopefully it will be communicated during the interview process. The people who are self-aware enough, as most CFOs are, would say what their weaknesses are in the interview process.”.

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

How To Buy Saas

JULY 2, 2024

Platform Savvy Today’s email marketing landscape is packed with powerful platforms or email service providers (ESPs) like Mailchimp, SFMC, Klaviyo, Braze, and Marketo among others. They can differentiate these platforms, understanding their strengths and weaknesses. A top email marketing specialist goes beyond basic familiarity.

Sales Hiring 52

Sales Hiring Outsourcing Services Payments Marketing 52

ProfitWell

FEBRUARY 28, 2020

Plus, Pipe, a B2B SaaS financial platform, raises $6 million. It also included questions about the possibility of a monthly flat payment to increase the number of "free" listings that would be month to month with no contract or yearly obligation. Choosing the right SaaS metrics for different stages of your company.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

ChurnZero

APRIL 15, 2022

Bad timing sticks out a mile. If your Customer Success (CS) teams doesnt possess ESP, you need tools to identify a customers buying signals, usage behavior, and ROI to break the endless cycle of trial and error with your expansion outreach. As the team expanded, so too did the need for automated, scalable processes and engagements.

Payments 52

Payments SaaS Payments Payment Methods Payment Services 52

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. And nearly 60% switch companies based on poor customer service.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

OpenView Labs

MAY 29, 2020

Maybe they need new products and services, or adjustments to what you’ve been offering. Reduce upfront/adoption costs and offer flexible payment terms. And often the only thing standing between a deal and no deal is the financing or payment terms. I could get full price by deferring payments by just a few months.

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157