Clouded Judgement

AUGUST 16, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Today, IT budgets are roughly broken down into: ~50% headcount / personnel, ~25% software, ~15% hardware, and ~10% outsourcing / consultants. As software grows as a percentage, I think we see headcount / outsourcing shrinking.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

Tom Tunguz

JULY 8, 2021

In the language of the land, the protocol is often called a smart contract. Smart contracts are open-source. Each has its own strengths and weaknesses that span attributes like speed, privacy, cost to write transactions, and developer friendliness. Protocols must decide which chain(s) they will support.

Outsourced Development 267

Outsourced Development Marketplace as a Service Banking Construction 267

SaaStr

MAY 4, 2022

As your business grows in complexity, these drags on your infrastructure can impact your product development. Market trends: why is it easier than ever to build an online business? You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Platforms-as-a-service.

Payment Features 262

Payment Features Payment Services Outsourcing Services Payment Solutions 262

ChurnZero

JANUARY 6, 2025

” So what 2025 customer success trends can we anticipate? Trend 1: Customer teams strengthen their revenue focus. Trend 2: AI and automation become transformative. That will open the way for CSMs to focus, increasingly, on handling complex issues and developing strategic solutions for the largest clients.

Trends 52

Trends Customer Success Scale SaaS 52

Clouded Judgement

JULY 16, 2024

Our platform’s extensible architecture also enables customers to rapidly adopt and develop new solutions that meet the unique and continually evolving needs of their business. ” How OneStream Makes Money From the S-1: “Our business model centers on maximizing the lifetime value of a customer relationship.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Tom Tunguz

JUNE 20, 2023

Marketing teams develop a portfolio of different strategies to acquire leads. It’s easy to deride the latest buzzword or trend. Big Data, DevOps, microservices, AI, data contracts. As these waves form, buyers seek insight & vendors have an opportunity to build trust & develop a brand educating the market.

Marketing 231

Marketing Outsourced Development Machine Learning Artificial Intelligence 231

User Pilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ? Contracts : Facilitates complex data management and exchange with formal agreements, ensuring data integrity and compliance in large ecosystems.

Trends 102

Trends Artificial Intelligence Data Outsourced Development 102

Sales Hacker

NOVEMBER 9, 2020

So, whether you’re starting your sales stack from scratch or just trying to update yours for 2021, here are some of the key trends that have emerged in the last 12 months to help you nail it. Today, we’re seeing a continuous trend of vendor consolidation across multiple software categories. Vendor Consolidation. The X Factor.

Technical Review 133

Technical Review Scale Trends Startup 133

Stax

MAY 13, 2025

Reporting and analytics – Provide insights into customer behavior, sales trends, and payment type preferences. Merchant services providers often come with built-in reporting dashboards that show you sales trends, peak shopping hours, and customer preferences. Ignoring integration costs and headaches.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Payrix

JANUARY 28, 2025

With decades of experience in payments, Matt provided invaluable insights on emerging trends, regulatory changes, and the future of Embedded Finance. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

SaaStr

MARCH 1, 2024

Base10 is interested in mega-trends that change how people live and work in the next ten years. We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. If we project out and keep the pace of innovation, think about what will happen in the next five years.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

SaaStr

FEBRUARY 7, 2024

When they outbounded a prospect with an intent or predictive signal, the dollars per contract average were 3-4x higher than those with no signal. As a developer company selling to developers, they’d hire people out of boot camps to take on this role because they could answer technical questions and know the product better.

Scale 278

Scale Sales Hiring Strategy Marketing 278

SaaStr

FEBRUARY 8, 2022

Waze defines value as the deal size or amount of the contract. Industry experts know how to communicate with a specific client, using their vocabulary and knowing their market trends and changes. You’re not the only SMB asking this question as you navigate perpetual pitches, closing clients, and growth. . Let’s look at them: Value.

Scale 297

Scale Sales Hiring Compensation Sales 297

SaaStr

NOVEMBER 4, 2021

Combining these 2 market trends – 1) rising revenue multiples and 2) easier access to capital – is the “Rule of 40” still as relevant compared to 2015? Rule of 40: Average Contract Value (ACV). Research & Development (R&D) % – Qualifier: 18%. ACV – Qualifier: $53k.

SaaS 321

SaaS Technical Review Benchmarks Azure 321

SaaStr

MAY 24, 2024

Lemkin expresses concern about the changing work ethic and loyalty of sales and marketing professionals, observing a trend of multiple job-holding and lack of commitment. CEOs who are not interested in revenue and prioritize product development tend to hire CROs over CMOs.

Sales Hiring 298

Sales Hiring Outsourcing Services Technical Review Scale 298

SaaStr

JANUARY 21, 2020

We’re going to move into things like learning and development, L&D, building on great career pathing and getting that compensation right and I’ll give you a preview. My velocity lane, PatientPop’s SMB SaaS, eight units a month, $13,500 contract. We look to see if there are trends and then we do sentiment analysis.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

SaaStr

FEBRUARY 11, 2020

So, one of the biggest trends, and if were downstairs this morning, you would have heard me mention this, is this rise of overwhelm. So that’s, I think, the Uber-trend and that affects everything here. It’s a new presentation he’s developing. You’re going back to the uber-trend. Okay, maybe 96%.

Scale 280

Scale Outsourcing Services Revenue Outsourced Development 280

Neil Patel

AUGUST 28, 2020

Exceptional SEO agencies are always on the forefront of the latest trends, especially how it impacts rankings, traffic, and business in general. So, before you hire an SEO agency , check if they’re up to date and share recent trends about the SEO industry that help you keep pace with the market: 6. Contract with Deliverables.

Outsourcing Services 144

Outsourcing Services Sales Hiring Outsourced Development Company Culture 144

Intercom, Inc.

NOVEMBER 14, 2018

KPIs help sales reps, managers and leaders track progress to targets, identify high-level trends and themes, and manage individual and team performance. Contraction dollars. That’s why we keep a close eye on churn, contraction and expansion trends to make sure we’re constantly delivering value to our customers.

Sales Hiring 188

Sales Hiring Metrics Revenue Sales 188

Intercom, Inc.

NOVEMBER 12, 2020

On the podcast, Dee talks to Loren Padelford ( Shopify Plus) , Michelle Curtin (Head of Personal Shopping at Brown Thomas ), and Colin Harmon (founder of 3fe Coffee ) about the social changes that are driving new trends across the sector. Listen below, and read on for Anna’s companion post.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

BetterCloud

MAY 23, 2025

With money on the mind, its no wonder that SaaS consolidation trends have continued. This isn’t just a fleeting trend; it’s a strategic imperative for businesses aiming for efficiency, security, and a healthier bottom line. Engage with department heads and end users to understand their needs and pain points.

Technical Review 52

Technical Review Strategy Government Systems Review 52

Incredo

MARCH 20, 2020

But day by day, we developed policies and procedures that helped us be more productive and save time. Today we want to share the experience we have accumulated during half a year. Software Developer at Auto1Group “ When your company switches to remote work, make sure people can communicate as effectively as they would do at the office.

Underperforming Technical Team 227

Underperforming Technical Team Outsourced Development Systems Review Software Review 227

Neil Patel

NOVEMBER 3, 2021

The context is then used to train and develop machine learning algorithms. With this data in hand, you can make price decisions based on data-backed industry trends. For example, learn when your competitors run a campaign on social media to keep track of seasonal trends. outsourced) labeling. 5 Data Labeling Services.

Scale 125

Scale Outsourcing Services Artificial Intelligence Scaling 125

ChurnZero

NOVEMBER 26, 2024

Develop and execute comprehensive onboarding and training programs tailored to the unique needs of mid-market and enterprise customers. Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements. Assist in negotiating contracts and renewals.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

Stax

APRIL 3, 2025

Look for an eCommerce payment system that offers plug-and-play integrations with your existing tech stack to minimize development costs. PCI compliance fees – Paid to maintain compliance with PCI DSS security standards Termination fees – Some providers lock you into a fixed contract.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

SaaStr

JULY 25, 2021

And so as you see the trend lines, if things are going up into the right, that’s good news because that means the organization is getting better. The third thing I would say is in our business, you know, obviously developers are an important constituent, in fact, the most important constituent. AppDynamics, you do at Mongo.

Sales Recruiting 264

Sales Recruiting Sales Hiring Scale VP of Engineering 264

Intercom, Inc.

AUGUST 27, 2020

in neuroscience and a background as a quantitative analyst on post-crash Wall Street, Carl has been identifying the major trends in the subscription economy and predicting what’s to come ever since he joined the company in 2015. Over the last 7.5 With a Ph.D. They’re actually offering new digitally enhanced products.

Scale 211

Scale Payments Subscription Payment Features 211

SaaStr

FEBRUARY 25, 2020

If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. They got a verbal, they’re like, we’re going to get a contract this is a scrape. How is it trending? And every question you ask yourself, you have to ask yourself, how is it trending?

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

Buffer Resources

JUNE 17, 2024

Here’s how I quickly developed the right reels strategy for connecting with customers, how I streamline the process as a busy business owner, and how reels plays into converting customers. Finally, I pair many of my reels with trending audio to help make them more engaging and discoverable. and that is family-friendly.

Outsourcing Services 108

Outsourcing Services Business Outsourced Development Systems Review 108

Neil Patel

OCTOBER 23, 2020

Unlikely to Outsource Tasks. Multiple end-to-end marketing agencies outsource their work. For instance: 48% of full-service agencies outsourced PPC services 28% of full-services agencies outsourced content marketing services. 68% of full-service agencies outsourced SEO to a white label SEO provider.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

Valuize Consulting

NOVEMBER 19, 2024

Understanding Predictive Analytics for Customer Intent At its core, predictive analytics leverages historical data, machine learning algorithms, and statistical techniques to forecast future behaviors and trends. By anticipating common client issues, you can develop self-service content or deliver proactive guidance.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

SaaStr

APRIL 7, 2022

2005: Started as a tech outsourcing company. We actually think it’s about where the customers are when it comes to our sales and customer success and then where our product development center should be. We have a product development center in Bucharest, in India, and in Seattle. UIPath History. 2014: $500k rev. seed round.

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279

User Pilot

FEBRUARY 19, 2025

Track new feature adoption, retention rates, and engagement trends to guide decision-making. Multi-year contracts for discounts and annual price hikes. Many businesses must commit to multi-year contracts to lock in lower rates at auto-renewal. Onboard new users effectively. Analyze user behavior. Collect user feedback.

Pricing 52

Pricing Outsourced Development Scale Software Review 52

Totango

OCTOBER 14, 2024

Hit that, and you aren’t even really selling , you’re simply fielding contracts. When the company is focused on customer ROI, Marketing can develop campaigns around that ROI, and sales can qualify prospects based on their need for that return. A dated focus For years, getting to “product-market fit” was the holy grail.

Scale 71

Scale Marketing Finance Outsourced Development 71

Neil Patel

APRIL 12, 2021

Develop a Business Plan. You can either handle the shipping in-house or outsource your shipping to a partner. However, in-house shipping can be more expensive than outsourcing, and the responsibility falls entirely on you if things go wrong. Still, if you want to scale your business, outsourcing could be better long-term.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Neil Patel

APRIL 14, 2021

This trend shows no signs of stopping. Given this new dependency on freelance laborers, it makes sense that LinkedIn, the most successful professional social networking site, would set its sights on creating a marketplace that allows freelancers to connect with companies searching for contract talent. Create a Portfolio of Work.

Marketplace as a Service 144

Marketplace as a Service Payment Methods Payments Social Media 144

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Underperforming Technical Team Sales 147