Remove Outsourced Development Remove Underperforming Technical Team Remove User Experience
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Working With a Digital Marketing Agency Vs. Hiring In House

Neil Patel

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

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Product Data Capture in SaaS: Challenges, Methods, and Tools

User Pilot

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. There are three main data capture methods: manual tracking, auto-capture and outsourcing. Here are 5 ways to collect product data: Leverage user feedback surveys to gather data.

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User onboarding strategies that work – and mistakes to avoid

Intercom, Inc.

User onboarding is the process of introducing new users to your product. It’s a pivotal experience that, if designed well, results in the user becoming an advocate for your brand and sticking around for the long haul. Done poorly, your hard-won user can quickly become a churn statistic. How savvy are your users?

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Market Gaps: 10 Ways to Spot Untapped Customer Needs

User Pilot

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. How do you tune in to what users are saying on the grapevine?

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Technical SEO Consulting

Neil Patel

If your page is taking 4 seconds or more to load, for instance, the majority of users will click away, leading to higher bounce rates. This signifies to the search engines that your website offers a poor user experience, which will make you rank less in the SERPS (search engine results pages). 2) Design Optimization.

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10 Actionable Tips To Reduce Customer Attrition and Increase Loyalty

User Pilot

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.