Remove Outsourcing Services Remove Payment Features Remove VP of Engineering
article thumbnail

Scaling from $1 to $10M, an AMA with SaaStr CEO and Founder Jason Lemkin (Pod 573)

SaaStr

But I almost never see mediocre outsource SEO really work for B2B. Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. Episode 573 of the podcast is an excerpt from the recording, and you can find the full transcript below. Jason Lemkin: Hey everybody. It was packed. This always works.

Scale 289
article thumbnail

ChurnZero’s 10 Customer Success Leaders to Watch in 2022

ChurnZero

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

and Dev Ittycheria, President and CEO of MongoDB held a fireside chat at SaaStr Annual. Dev Ittycheria – President and CEO of MongoDB. I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. This was certainly one of them.

article thumbnail

A Step-by-Step Guide to Landing Your First Enterprise Client

SmartKarrot

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Some sales concepts can show founders are equally clueless, just as catchphrases show a salesperson knows nothing about business or engineering.

article thumbnail

SaaStr Podcast #358 with Tipalti Founder & CEO Chen Amit

SaaStr

358: Chen Amit is the Founder & CEO @ Tipalti, the only global payable automation platform that scales with you and now remitting $5Bn annually across 3M suppliers. To date, Chen has raised over $146M with Tipalti from the likes of Oren Zeev, Dan Rose, Mike Chalfen and then Greenspring, Truebridge and 01 Advisors to name a few. Harry Stebbings.

article thumbnail

70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

He adds, “According to one study , the top cited reason that customers switch vendors is “feeling unappreciated.” ” “Another study found that 67% of customers would be willing to pay more for a great customer service experience.”. Jason Parks, President and CEO, The Media Captain. Reuben Yonatan, CEO, GetVoIP.