Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. Traditionally we’ve been around since 2005 and traditionally have been a software on-prem business. They wanted real-time results.

Cloud 173

Cloud Scale Trends Machine Learning 173

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. After a few years, however, we realized that a subscription model would deliver more value for us and for our users. Recognizing Your Cue – Opportunities and Conviction. Customers called us.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. How to Screw Up Your Software Pricing and Packaging Completely. Find out here. Early Survey Results Show the Most Common Pricing Responses to COVID-19.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Point Nine Land

MAY 19, 2023

My conclusion was that Generative AI is an asteroid impact event for B2B software, comparable to the launch of the iPhone or the Internet itself. But unlike most on-premise software companies in the 2000s, the SaaS leaders of today aren’t doomed.

AI 98

AI Generative AI New CTO CTO 98

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Subscription Payment Features Payments 52

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Point Nine Land

OCTOBER 8, 2021

Welcome Graneet Since Pawel and Christoph’s investment in Clio (which provides legal firms best in class software to run their business and was Point Nine’s #1 investment (!!)), our vertical SaaS portfolio has only grown further. It’s time for beautiful cloud software to take over. Hundreds of thousands in Europe.

Technical Cofounder 52

Technical Cofounder Construction Payment Solutions SaaS Payments 52

Natalia Luneva

NOVEMBER 11, 2020

Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. When they are faced with a major decision, you might find them looking around and wondering who is supposed to make the decision. You are going to make mistakes and that is alright.

CTO Coach 40

CTO Coach New CTO Leadership CTO 40

ProfitWell

JANUARY 24, 2020

Your top subscription news. Wistia , the video software platform we know and love, reminds us that businesses have focused so much on making people aware that they exist, they’ve lost sight of what matters most?: Subscription content—alive and thriving. And now, we go Canoo-ing.with Canoo’s electric vehicle subscription service.

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Crafty CTO

APRIL 12, 2020

I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. Bigger – it speaks to every aspect of the software development process. In those days, most software development happened using the lumbering, ultra-heavyweight waterfall methodology. Big as in a 143 page PDF.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. Apple’s bag is mixed , with strength in ML-enabled silicon but weakness on AI software, particularly Siri’s grave limitations and snails-pace evolution. Once burned, twice shy.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Crafty CTO

JULY 21, 2023

They are hiring multiple “AI” roles now and they have the capital and focus to “eventually” catch up — but it is very much a catch-up game … That said, they seem to prefer catchup waiting till others explore new tech they swoop in an (claim) to perfect it from a usability pov. They just seem a little gross.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

SmartKarrot

OCTOBER 29, 2021

Let’s try to find that out in this write-up. Here is a list of people who I believe are predominantly found in the C-Suite role: Chief Executive Officer Chief Customer Officer Chief Financial Officer Chief Operating Officer Chief Technology Officer.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time?

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

AUGUST 7, 2021

Brittany Skoda, Global Head of Software Banking @ Morgan Stanley. Christine Spang, Co-Founder and CTO @ Nylas. Dave Walters, CTO @ Hired. Christa Diaz, Senior Director, Customer Success @ Hired. Amy Pisano, CRO @ Hired. Jenn Knight, Co-Founder, CTO @ AgentSync. Brian Peterson, CTO @ Dialpad.

VP of Engineering 274

VP of Engineering Technical Cofounder CTO Coach CTO Hire 274

SaaStr

JANUARY 14, 2020

So my father sat down with me in our basement, and I remember working in this makeshift workstation that we built together and we learned how to code, because back then there weren’t a lot of applications, there weren’t a lot of games, a lot of software to be used, so we actually had to create it ourselves.

B2B 173

B2B B2C Scale New CTO 173

Andreessen Horowitz

MARCH 20, 2024

This conversation is part of our AI Revolution series, which features some of the most impactful builders in the field of AI discussing and debating where we are, where we’re going, and the big open questions in AI. Find more content from our AI Revolution series on www.a16z.com/AIRevolution. How do you find it in the first place?

AI Search 143

AI Search AI Artificial Intelligence Scale 143

User Pilot

AUGUST 17, 2024

He hosts Proddys, an annual awards ceremony recognizing outstanding software products, and The Product Podcast. Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. These aren’t software companies, but that doesn’t mean they aren’t digital companies. There’s more. What do they have in common?

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

Sales Hacker

MARCH 11, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 81

Scale Technical Advisors Sales Hiring Technical Review 81