SaaStr

JUNE 26, 2024

It Takes Time To Bounce Back Jason was the first investor in RevenueCat , a company that automates mobile subscriptions on your phone. 30% of all mobile apps with a paid subscription use RevenueCat to manage it. Maybe if you have the ex-CTO of Github, but that’s still a super speculative bet. Why is that interesting?

CTO Hire 147

CTO Hire AI Venture Capital Sales Hiring 147

ProfitWell

JANUARY 2, 2020

The subscription economy has shifted the power balance in favor of the customer. Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. That’s what makes subscription sales so difficult.

B2C 52

B2C Payment Features Subscription Payments 52

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

SaaStr

JANUARY 14, 2020

Should I sell a $20,000 engagement for a one week training course in a classroom or should I try to sell individual subscriptions to individuals around the world for only $100 a month, which was our initial starting price point, and we knew we had to burn the boats. It’s in that, that we find the win, we find the progress.

B2B 173

B2B B2C Scale New CTO 173

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. Uri Foox, Founder, Zoey.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

OpenView Labs

OCTOBER 11, 2019

At Hired, we started out with a transactional model that was—at the time—a super disruptive approach and one of our key differentiators. After a few years, however, we realized that a subscription model would deliver more value for us and for our users. Recognizing Your Cue – Opportunities and Conviction. Customers called us.

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Sales Hiring Part-Time VPE CTO Hire Technical Review 40

Buffer Resources

JANUARY 30, 2023

He spent 12 years at Amazon, leading organizations as a general manager and technology director. Then he became CTO at Bezos Academy, a non-profit organization founded by Jeff Bezos. After leaving Bezos Academy, he decided to start a paid newsletter focused on career development, organization design, and hiring.

Social Media 22

Social Media CTO Coach CTO Hire New CTO 22

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ProfitWell

FEBRUARY 4, 2020

When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. ProfitWell is not only a platform, it’s also a team that plugs into subscription management systems like Chargify and performs revenue automation activities. You need a RevOps team or manager focused on revenue.

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CTO Hire Sales Hiring New CTO CTO 98

User Pilot

AUGUST 17, 2024

Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. Traditionally, you’d hear from the customer success manager when your subscription is about to expire. Traditionally, the product function fell under Technology. More than 50% of Fortune 100 have a Chief Product Officer (CPO).

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Underperforming Technical Team AI Technical Review CTO Coach 104

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. Find out here. It’s extremely unusual for a SaaS company to credit a company subscription for reduced use. Interesting data compiled by Ibbaka.

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Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 9, 2020

We spoke to Buffer’s CEO Joel Gascoigne about his experience building Buffer and the role and place subscription data plays for the company. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Challenge: Buffer was amassing “reporting debt”.

Payment Solutions 52

Payment Solutions Payment Features Outsourcing Services Payments 52

SaaStr

APRIL 4, 2019

We needed to stay relevant along the customer’s journey and we needed to find our own cloud provider that was going to allow for us to scale quickly, to have the security that we knew customers were demanding when they were searching for cloud platforms. And what challenge that presented to us was how do we do that quickly.

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Cloud Scale Trends Artificial Intelligence 173

Andreessen Horowitz

MARCH 20, 2024

This conversation is part of our AI Revolution series, which features some of the most impactful builders in the field of AI discussing and debating where we are, where we’re going, and the big open questions in AI. Find more content from our AI Revolution series on www.a16z.com/AIRevolution. How do you find it in the first place?

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AI Search AI Artificial Intelligence Scale 143

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What about the ROI of spending time with your family, friends, or kids? How many CSMs should you hire? We value product marketing to the highest, so we’re always keeping an eye on the PMA’s finds. And that’s a wrap for your December 6 subscription news. And Sprinklr acquires Nanigans.

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Scale CTO Hire Sales Hiring New CTO 43

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

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CTO Hire CTO Coach SaaS New CTO 65

BetterCloud

JUNE 4, 2019

Like a kingdom ruled by an absolute monarchy, our great IT leader, the CTO, could deploy rules that would govern the perimeter of our castle. With this question, you can survey your teams to find these services. Audit your accounting records for reoccurring subscription services to cloud or SaaS providers. It was easy once.

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New CTO Cloud Government CTO 49

ProfitWell

JANUARY 28, 2020

Sit down with Chargify CTO Michael Klett and I, as we unravel the mysteries of RevOps. Finding competitive landscapes. For Michael it was clear that subscriptions were going to be a thing, although subscriptions were geared towards B2C and nobody really knew the extent to which B2B would move to SaaS.

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Underperforming Technical Team New CTO Technical Review CTO 45

Crafty CTO

APRIL 17, 2023

Find nothing—vacuum. Drill down on the current AI emergence, find so much that, like me, you’ll have trouble even keeping up. Hearing similar hyperbole about AI—and seeing a lot of VC money pivoting away from crypto and chasing AI instead—I get it that people smell another hype bubble. Once burned, twice shy.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Crafty CTO

JULY 21, 2023

They are hiring multiple “AI” roles now and they have the capital and focus to “eventually” catch up — but it is very much a catch-up game … That said, they seem to prefer catchup waiting till others explore new tech they swoop in an (claim) to perfect it from a usability pov. They just seem a little gross.

Artificial Intelligence 40

Artificial Intelligence Technical Review Generative AI AI 40

Crafty CTO

JUNE 14, 2023

I have access to ChatGPT’s GPT-4 model through a $20/mo ChatGPT+ subscription, and the answers are consistently solid. Imagine these are questions about all those Microsoft Word or Excel features that you can’t figure out or even find in the Office 365 Hell-Menu™️. Not a developer? GPT-4 is just as smart there.

ChatGPT 40

ChatGPT Generative AI Construction AI 40

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years.

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Payment Features Subscription Scale Underperforming Technical Team 117

SmartKarrot

OCTOBER 29, 2021

Let’s try to find that out in this write-up. Here is a list of people who I believe are predominantly found in the C-Suite role: Chief Executive Officer Chief Customer Officer Chief Financial Officer Chief Operating Officer Chief Technology Officer.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

SmartKarrot

FEBRUARY 16, 2022

Ben Murray is a Certified Public Accountant whose passion for SaaS metrics, financial performance, subscription economy, forecasting, and SaaS operations drove him to kick start blogging on the same. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Ben Murray. Dharmesh Shah. Steli Efti.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SmartKarrot

AUGUST 16, 2022

Why do some experts consider QBRs to be a waste of time? These are the primal questions you will find answers to in this article. You will know if the customer or key customer is keen on being associated again with the company when their subscription expires. Whatever suits the customer would be the right time.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Find a sponsor , not a mentor — someone who is in the room when opportunities arise and makes sure your name comes up.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

Hull

JANUARY 22, 2019

These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. "MacGrowther" An aside: Not that marketers need more jargon and acronyms, but we find it helpful as internal shorthand at Hull. ;). Less grand architect, more MacGyver. It is operations => rules-based growth.

SaaS Payments 77

SaaS Payments Engineering Technical Advisors Payment Solutions 77

ProfitWell

JANUARY 24, 2020

Your top subscription news. The Athletic , a subscription-based digital sports media company, has officially raised $50 million in a Series D funding round led by Bedrock Capital, now apparently valued at $500 million after this new raise. Subscription content—alive and thriving. Do you like me? Or do you like like me?

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Natalia Luneva

NOVEMBER 11, 2020

Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. When they are faced with a major decision, you might find them looking around and wondering who is supposed to make the decision. You are going to make mistakes and that is alright.

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CTO Coach New CTO Leadership CTO 40

Crafty CTO

JULY 7, 2023

My reaction was, that applies to the free version and / or the old days, that with the advent of paid subscriptions, OpenAI no longer trained their models using inputs from subscribers. What a great incentive to find an alternative that doesn’t force this ridiculous choice on their paying customers. Shame on you, OpenAI.

ChatGPT 52

ChatGPT Government Subscription Payment Features 52

SaaStr

AUGUST 22, 2020

365: The Office of the Future, How Everything’s Changed and What 2021 Will be Like with Justin Bedecarre, CEO @ HelloOffice and Jen Nguyen, Founding Partner @ TEAMWERC. Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. Aaron Levie.

Sales Recruiting 213

Sales Recruiting Cloud CTO Hire Sales Hiring 213

Sales Hacker

MARCH 11, 2025

Cassie’s time in tech dates back to 2006, when she joined TheLadders.com as an early employee and managed marketing and analytics for the company’s subscription business. Discussed in this Episode: The turnaround story of Cassie’s time at Sailthru and overcoming scaling challenges. Like our CTO did it.

Scale 86

Scale Technical Advisors Sales Hiring Technical Review 86

User Pilot

MARCH 30, 2025

Jose Gomez, CTO & Co-Founder at Evinex. Timely, contextual, and relevant messages can enhance the user experience and increase daily active users. Personalize each experience at scale To keep users engaged, tweak their experience based on their actions, job titles, subscription plans, or other relevant attributes.

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Payment Solutions Retention Payment Methods Strategy 52